Orkin of Norfolk, VA

Amber Cilio

Norfolk, VA

Greg was amazing and super thorough with his Home inspection!!! He was very informative and Answered any questions or concerns that I had. I highly recommend Orkin!!!!

Jonathan Wells

Norfolk, VA

I paid for a treatment specifically for roaches, which included interior service. However, the technician never entered my home. Instead, I was later informed that the technician was instructed to perform a mosquito yard treatment in late October — which was not the service I requested. My appointment was scheduled for 4:00 PM. I received an email stating that the technician was outside, which was not accurate, followed by another email 20 minutes later claiming the service was completed. When I called customer service, the representative informed me that the technician was across the street. Shortly afterward, the technician called me personally and stated he was actually in Virginia Beach — a completely different city. When I attempted to call customer service again, no one was available to assist.

Seth “AXUS7” Dillard

Norfolk, VA

Mr. Sean did a great job. Very knowledgeable and willing to educate. Didn’t mind any requests while servicing. Very professional and friendly, easy to communicate with. 5 star service, easily.

Michael Webster

Norfolk, VA

The division that was responsible for my area is probably the worst customer service I have ever experienced not only are they unprofessional but that also lack the basic skills of scheduling according to who I spoke with there is only a 3 day window of advance notice that a tech will be able to service your home which I received a text less then 12 hours of notice an a email of the same time frame notice also when you set up service I was told I would have a follow up appointment within 30 days which I was finally contacted after 40 days for them to say I’m coming by tomorrow to service your home when attempting to reschedule I was told I would have to wait till 2nd week in November which a couple weeks away finally after what felt like pulling teeth I was able to have service moved to the original day but at a later time frame when I was able to be at home long story short I will never recommend Orkin to anyone also not even sure if with they was spraying even worked didn’t notice any changes also I found out that all exterior services is what is billable so if your not home an interior services can’t be complete they do the exterior an bill you as if you had service done this is a scam don’t do it! take my advice also canceling service must be done with a 30 day notice but they will bill you twice before a second service is even scheduled to be completed !!! An I’m sure the following email is going to say please call the same office manager you have had previously issue with to resolve your issue save the response learn how to treat your customers!

Franz

Norfolk, VA

I was a long time customer before I canceled my service last week. I haven't received service since May. It is now September. Normally, the representative will reach out to me to schedule the service for the month. I never received that call for the month of July. In early August I called to see if I could schedule the service myself, since nobody was calling me. When nobody answered, I left a message but never received a call back. After 2 weeks, I called again but still didn't reach a representative. I left another message. The next morning I called again and a representative finally answered. I told her about the difficulty that I was having. She said she had been on maternity leave and that she will make sure that she calls me to schedule my future appointments. But she never apologized on behalf of the group for failing to schedule my service for July, nor for failing to return a call in response to my voicemails. It is unsettling as a customer when your frustrations are disregarded. I asked for service for the next day, but she said that they could not accommodate because it was the Saturday before Labor Day weekend. I called Terminix the next day and the Branch Manager himself came and sprayed my place for me that same day. Unfortunately Orkin failed me by neglecting my services during the worst summer months for pest activity, while still charging me monthly.

Leslie Lane-Ford

Norfolk, VA

Jason and Daniel both arrived on time. They were thorough with their walk-through assessments and explained everything precisely. So far, I’m satisfied with Orkin.

Gert Wol

Norfolk, VA

The technician (Sean ) was prompt and courteous. He listened to our concerns and provided great service. We're very pleased with Orkin.

Scott Hasick

Norfolk, VA

I've had a few different technicians come to my house and Gregory is one of the better ones. He was very professional and it was evident he was passionate about the service he provided. While conducting the routine spray he thoroughly inspected any potential issues and provided solutions, or, in cases which aren't covered by Orkin (overhanging branches in this case), provided suggestions on how to better deter pests.

Joanna Kawa

Norfolk, VA

I haven’t gotten benefit of any inside treatments since the initial contract began. I am very disappointed in the short notice to have somebody home especially for working schedules. Many times notice was the day of or on a Friday or week for Monday or Tuesday appointments. I definitely did not get the service I expected.

Crystal

Norfolk, VA

I am deeply disappointed and disgusted with the predatory tactics used by Orkin during my annual inspection. Jason, the inspector, claimed my crawl space was "full" of rodent droppings, fresh urine, rot, moisture damage, and a "nest waiting to hatch." He used alarming language, showed disturbing photos, and insisted the situation was urgent — pushing an $8,000 proposal. Thankfully, I did not fall for it. I got a second opinion from Bay Crawlspace, who found no major issues at all. They showed me clear photos: no infestation, no moisture problems, just a few old droppings. In other words, Orkin tried to scare me into paying for unnecessary work. My daughters were terrified to go into the laundry room after Jason left because of his lies. This is not the first time either — two years ago, Orkin attempted a similar scare, and I gave them the benefit of the doubt because he didn't bring up pest issues but crawlspace issues. Now I see the pattern clearly: pressure, fear tactics, and dishonest sales practices. Consumers beware: always get a second opinion before agreeing to anything with Orkin. It’s disappointing and shameful that a nationally recognized company would stoop this low.