Orkin of Franklin, VA

Whitney Moore

Franklin, VA

Service was great. Already seen a decrease in bugs around the home. Now I can finally enjoy sitting on my front porch and enjoying the weather. Mr. Overton was very knowledgeable and explained the service and answered any questions we had.

NIMROD JOHNSON

Franklin, VA

Orkin has serviced my home for the past year for pest elimination. They have done a great job. They have been punctual, thorough, and friendly. I highly recommend their services.

Danielle Williams

Franklin, VA

I really wanted to have a positive experience with Orkin, which is why I stayed with the service for over three years. I had heard great things about the company and trusted that my long-standing German roach issue would eventually be resolved. Unfortunately, that has not been my experience. Over the past three years, I have consistently followed the guidance provided to me and paid for ongoing service, yet the root problem has never been fully addressed. Most recently, after I left an honest review, Orkin reached out and offered three complimentary services to rectify the situation. I was hopeful that this meant things would finally move in the right direction. However, the follow through has been disappointing. I tried to coordinate with them on multiple times for a call, but the communication completely flatlined. Despite several scheduling attempts on my end, no one has followed up. It has now been about a week with no response. This pattern of being told someone from management will reach out and then hearing nothing has unfortunately been consistent throughout my time as a customer. At this point, I am less concerned with apologies and more concerned with results and accountability. I remained a customer for three years because I genuinely wanted this issue resolved and believed in Orkin’s reputation. Sadly, the level of service and communication I have experienced has not reflected that reputation. I hope this feedback encourages meaningful follow through for future customers.

Lilly Strother

Franklin, VA

If I could give them 0 stars I would. PLEASE DO NOT TRUST THIS COMPANY FOR SERVICE. They are terrible communicators and consistently lie about when they are coming out for service. They have seeminlgy put us the schedule for 4 weekends in a row and the morning of each time we get a call saying that no one is available to do the job. We are constantly told when booking that we are the first ones scheduled on the job for that day yet we will get a call saying they chose to go do a different job instead of ours and now have no manpower to be able to complete our job. This was an EXPENSIVE two day job that has now spanned over 30 days. Never again will I trust this company with my money or my business and you should not either.

Thomas Norris

Franklin, VA

The technician provided an excellent service who carefully explained possible causes and possible solutions to issues we discovered as we both traveled through my crawlspace and throughout my house. Hat's off for a job well done!!!

William Fulmer

Franklin, VA

Overton Nichols has consistently demonstrated exceptional professionalism and friendliness. Based on our outstanding experience with him, I would highly recommend Orkin to anyone seeking reliable pest control services. Overton continually goes above and beyond to ensure our home is thoroughly protected, which gives us great peace of mind as our family continues to grow.

Kaitlin Menzies

Franklin, VA

We had our first service and were very impressed by the technician's (Overton Nichols) thoroughness. He quickly addressed our wasp problem and took time to explain his thoughts. He was punctual and polite.

Patrick Iverson

Franklin, VA

Kemarian did a great job for my home. He texted before his arrival, arrived on time and was polite and professional at all times. He conducted a thorough inspection, as expected from a serving service member, and communicated his recommendations in a tactful and intelligent manner. All free. Orkin nailed it hiring him. Saved me thousands with another less professional company. Thanks Orkin. I will be using you in the future.

Ninna H

Franklin, VA

Switched from True Green to Orkin because of their customer service. Orkin has been great! Overton is the best! He gets the job done and works with my schedule. He’s also so pleasant and courteous! Highly recommended!!!

caroline phan

Franklin, VA

We will be a returning customer because of the experience we had with technician, Tyler Rogers. Tyler was impeccable from start to finish. He listened to my concerns and needs; he was knowledgeable, prompt and efficient with his work. On top of it, he was so nice and courteous! It’s easy to convey that Tyler is a dedicated person, and was committed to doing the job right. Such STELLAR customer service is rare now-a-days.