Orkin of Franklin, VA

William Fulmer

Franklin, VA

Overton Nichols has consistently demonstrated exceptional professionalism and friendliness. Based on our outstanding experience with him, I would highly recommend Orkin to anyone seeking reliable pest control services. Overton continually goes above and beyond to ensure our home is thoroughly protected, which gives us great peace of mind as our family continues to grow.

Kaitlin Menzies

Franklin, VA

We had our first service and were very impressed by the technician's (Overton Nichols) thoroughness. He quickly addressed our wasp problem and took time to explain his thoughts. He was punctual and polite.

Patrick Iverson

Franklin, VA

Kemarian did a great job for my home. He texted before his arrival, arrived on time and was polite and professional at all times. He conducted a thorough inspection, as expected from a serving service member, and communicated his recommendations in a tactful and intelligent manner. All free. Orkin nailed it hiring him. Saved me thousands with another less professional company. Thanks Orkin. I will be using you in the future.

Ninna H

Franklin, VA

Switched from True Green to Orkin because of their customer service. Orkin has been great! Overton is the best! He gets the job done and works with my schedule. He’s also so pleasant and courteous! Highly recommended!!!

caroline phan

Franklin, VA

We will be a returning customer because of the experience we had with technician, Tyler Rogers. Tyler was impeccable from start to finish. He listened to my concerns and needs; he was knowledgeable, prompt and efficient with his work. On top of it, he was so nice and courteous! It’s easy to convey that Tyler is a dedicated person, and was committed to doing the job right. Such STELLAR customer service is rare now-a-days.

Kennedie Matyiko

Franklin, VA

Patrick is amazing!! He does a great job! We have 4 dogs and last time he was doing a treatment at our house we had to take one to vet. And when he can back a month later he remember and asked how she was doing! It’s the small things!! Highly recommend! And if you can get Patrick you’ll be even better off!!

Amanda Williams

Franklin, VA

At approximately 1:15 PM, I called my local Orkin branch to address an automatically scheduled appointment for which I am unavailable. To my shock, the customer service agent I spoke with was exceptionally rude. From the onset, her tone was hostile and dismissive. She made a point of stating that I was not her only customer before abruptly hanging up on me. She also let me know that the call center does not know what they are talking about and the information they told me does not matter. The technicians that come out have always been great. However, the in office staff are hard to get in touch with do not return phone calls or emails and are rude and aggressive when you do speak to them. I have asked them to cancel all of my future services.

Capn Tokyo

Franklin, VA

This company seemed great originally, they set me an appointment about a week out and sent me a form to sign by the date the representative came by. Signed the form and they showed up around the estimated time. Unfortunately there systems didn't register my form signed I asked if they could email me another and the rep said only the office can. We both tried calling and couldn't get an answer. I was told he would try to get it sent to me the next day and get back out there. I've heard nothing and it's been 5 days. I've tried to call 2 back to back days to figure it out, but getting someone to answer is about as difficult as getting a hold of the IRS. I can't speak to the services they do well, but as far as getting in touch with them it very concerning. Was willing to try this company, but with this much difficulty to make contact I'd just recommend a company that answers the phone.

Lynnette Danko

Franklin, VA

I had a great initial appointment experience with Anthony. He was extremely knowledgeable about the problems I was dealing with and helped me to figure out both the root cause and even the exact type of bugs I had seen. We established a plan for dealing with the pests and no question was left unanswered.

Lawana Loar

Franklin, VA

We love Josiah! He always explains what he is doing. He takes the time to see if we have had any problems and treats them. He’s respectful of our property and my family. My children really appreciate him and feel comfortable around him. Thank you so very much!