Orkin of Chesapeake, VA

Danielle Williams

Chesapeake, VA

I really wanted to have a positive experience with Orkin, which is why I stayed with the service for over three years. I had heard great things about the company and trusted that my long-standing German roach issue would eventually be resolved. Unfortunately, that has not been my experience. Over the past three years, I have consistently followed the guidance provided to me and paid for ongoing service, yet the root problem has never been fully addressed. Most recently, after I left an honest review, Orkin reached out and offered three complimentary services to rectify the situation. I was hopeful that this meant things would finally move in the right direction. However, the follow through has been disappointing. I tried to coordinate with them on multiple times for a call, but the communication completely flatlined. Despite several scheduling attempts on my end, no one has followed up. It has now been about a week with no response. This pattern of being told someone from management will reach out and then hearing nothing has unfortunately been consistent throughout my time as a customer. At this point, I am less concerned with apologies and more concerned with results and accountability. I remained a customer for three years because I genuinely wanted this issue resolved and believed in Orkin’s reputation. Sadly, the level of service and communication I have experienced has not reflected that reputation. I hope this feedback encourages meaningful follow through for future customers.

Lilly Strother

Chesapeake, VA

If I could give them 0 stars I would. PLEASE DO NOT TRUST THIS COMPANY FOR SERVICE. They are terrible communicators and consistently lie about when they are coming out for service. They have seeminlgy put us the schedule for 4 weekends in a row and the morning of each time we get a call saying that no one is available to do the job. We are constantly told when booking that we are the first ones scheduled on the job for that day yet we will get a call saying they chose to go do a different job instead of ours and now have no manpower to be able to complete our job. This was an EXPENSIVE two day job that has now spanned over 30 days. Never again will I trust this company with my money or my business and you should not either.

Thomas Norris

Chesapeake, VA

The technician provided an excellent service who carefully explained possible causes and possible solutions to issues we discovered as we both traveled through my crawlspace and throughout my house. Hat's off for a job well done!!!

William Fulmer

Chesapeake, VA

Overton Nichols has consistently demonstrated exceptional professionalism and friendliness. Based on our outstanding experience with him, I would highly recommend Orkin to anyone seeking reliable pest control services. Overton continually goes above and beyond to ensure our home is thoroughly protected, which gives us great peace of mind as our family continues to grow.

Kaitlin Menzies

Chesapeake, VA

We had our first service and were very impressed by the technician's (Overton Nichols) thoroughness. He quickly addressed our wasp problem and took time to explain his thoughts. He was punctual and polite.

Patrick Iverson

Chesapeake, VA

Kemarian did a great job for my home. He texted before his arrival, arrived on time and was polite and professional at all times. He conducted a thorough inspection, as expected from a serving service member, and communicated his recommendations in a tactful and intelligent manner. All free. Orkin nailed it hiring him. Saved me thousands with another less professional company. Thanks Orkin. I will be using you in the future.

Ninna H

Chesapeake, VA

Switched from True Green to Orkin because of their customer service. Orkin has been great! Overton is the best! He gets the job done and works with my schedule. He’s also so pleasant and courteous! Highly recommended!!!

caroline phan

Chesapeake, VA

We will be a returning customer because of the experience we had with technician, Tyler Rogers. Tyler was impeccable from start to finish. He listened to my concerns and needs; he was knowledgeable, prompt and efficient with his work. On top of it, he was so nice and courteous! It’s easy to convey that Tyler is a dedicated person, and was committed to doing the job right. Such STELLAR customer service is rare now-a-days.

Kennedie Matyiko

Chesapeake, VA

Patrick is amazing!! He does a great job! We have 4 dogs and last time he was doing a treatment at our house we had to take one to vet. And when he can back a month later he remember and asked how she was doing! It’s the small things!! Highly recommend! And if you can get Patrick you’ll be even better off!!

Amanda Williams

Chesapeake, VA

At approximately 1:15 PM, I called my local Orkin branch to address an automatically scheduled appointment for which I am unavailable. To my shock, the customer service agent I spoke with was exceptionally rude. From the onset, her tone was hostile and dismissive. She made a point of stating that I was not her only customer before abruptly hanging up on me. She also let me know that the call center does not know what they are talking about and the information they told me does not matter. The technicians that come out have always been great. However, the in office staff are hard to get in touch with do not return phone calls or emails and are rude and aggressive when you do speak to them. I have asked them to cancel all of my future services.