Terminix of Lithonia, GA

Ronald Monk

Lithonia, GA

The Terminix man examined each of the bait traps surrounding my house in a very thorough and expeditious manner. Upon completion he gave me valuable feedback on what was done and what he observed. I was pleased with the service I received.

Melissa Thompson

Lithonia, GA

Exceptional customer service. The Technician always communicates with me the day before coming to my home, once he’s onsite and after he has completed treatment. I’ve been contracted with Terminix for years. I initially started my service with Terminix over 11 years ago at my first home. Sold that home and moved. Once I relocated to my new home and the builder 1 year termite warranty was up, i immediately switched over to Terminix who I trusted. I have the termite and pest control service with them. Been back with them now for 4 years. If I have any concerns between my scheduled services time, I simply call Terminix customer service and they schedule my technician to come back out. I’m very happy with my service. Highly recommend Terminix!

Jacob Tzegaegbe

Lithonia, GA

Horrible experience. Feeling very scammed. Paid over $2k for two services neither has been delivered on time and feeling in the wind. On top of that, just went into my attic and seeing that duct work that was perfectly fine before the service has now been disconnected. DO NOT WORK WITH THEM.

Starr Singleton Brown

Lithonia, GA

This company has really failed me. My husband waited for them to show up between the 8am to12pm window that was given and they did not show up at all! I called and got the service person on the phone and they advised me that he didn't even service my area🤷🏽‍♀️. So I became very upset and canceled the service and one you we paid for the year. Later when I canceled they had someone to call me husband to sat they were sending someone out to our home. My husband told them NO And we wanted a full refund. So I had to call them again to get a refund after they already promised the refund earlier. What they tried to do was send someone out after the heard about mu canc

Evan Nelson

Lithonia, GA

Jerry is awesome. He has been servicing my home for a few years now. Super nice and thorough through the process.

Akime Nelson

Lithonia, GA

I gave the 5 star rating because Clarence Sereboo always provides awesome services. He makes having Terminix service worth the money I pay the company. Please always be sure he services my home and I will continue paying for Terminix services. Thank you Akime Nelson

TMB

Lithonia, GA

I left a negative review nearly a year ago, because Terminix kept charging us for a service we canceled. In essence the review was about them digging up termite traps, leaving the bait traps scattered across the yard, not filling in the holes, which caused me to fall and nearly break my ankle and leaving both back gates open - which caused my wife and I to lose our family dog when I let her out. (I’ll attach pictures) Again, I left that review after we canceled our services and we realized we were still getting charged. I did not leave that review because of the unprofessionalism and liability issue. Again… I left it because we canceled the service and they kept charging us. They responded to the original review. Asked me to call. I called and they “canceled” the service and gave us a refund for the extra charges. Since then, almost a year later, my wife realized she was still getting charged. For a service we canceled. For a home we sold. For a house we do not live in anymore. We literally sold our home and are still getting charged. When we spoke to the operational manager Jessie, he tried to send someone to the house… again the house we sold… My wife has been told that Terminix can’t and won’t stop charging us. My wife has been told by Jessie and by numerous other phone operators a multitude of reasons why “the service can’t be stopped” and why we will “keep getting charged.” Please see below “In the state of GA you have to have a termite service if you own the property” - we don’t. We sold it. We can prove we sold it. “It’s being charged through our billing service you have to take it up with them.” - how and why? We canceled the service. We reached out to them and they told us to reach out to Terminix proper. It’s a run around. “The only way to stop getting charged is to contact the bank and put a stop payment on it” - so they suggested something very questionable in the eyes of the law and put the blame back on us. Again… we sold the house. Why are we getting charged. When my wife asked for the emails to go to her email instead of mine they hung up on her. This has been happening for almost a year and we keep getting the run around. These are the most incompetent employees I have ever encountered. Someone made a mistake and they don’t want to own up to it. Maybe it was Jessie, maybe it was a phone operator, maybe it’s everyone on their team. All I know is we canceled the service, we sold our home, and we are still getting charged. I wonder if that’s legal? Don’t get involved in this company Side note: I’m not getting the charge emails anymore. They stopped sending them. The only way to know if we got charged is by check our bank statements. Why aren’t we getting receipts for a charge? Forget the fact that we canceled the service why aren’t we being notified? This is an extremely shady operation. I really wonder what the legality is around what they are doing. Terminix please refund us and stop charging us for a service we canceled nearly a year ago. This isn’t right.

Tiffany Carroll

Lithonia, GA

The home technician emailed my contract after she left and there were billing and pricing discrepancies based on what she told me and showed me on her tablet. I called Terminix to discuss the matter and the phone representative told me the inspection technician gave me correct information although it was not right on the contract. I didn’t have a good feeling about it and I called back again and was told all of the information I received from the inspection tech and phone rep were in deed incorrect and I cancelled my pending services because I don’t trust moving forward using Terminix.

Mike B.

Lithonia, GA

Terminix is a joke of a company. They will increase your rates without warning and will consistently send you bills and refuse to cancel your account when...

Tracy Powell

Lithonia, GA

The technician called the evening before which was really appreciated. He was kind, diligent and informative. The bait install took place within 48 hours and we were very happy with the service from start to finish.