Terminix of Decatur, GA

Brian V.

Decatur, GA

I do not recommend terminx rodent exclusion service. They claim my house is sealed but they never got rid of the rats

Shan Shan X.

Decatur, GA

Terminix Lied About Termites and Made My Dog and Me Sick -- $5,400 Paid, $5,000+ in Damage Warning to homeowners: Terminix misrepresented termite activity...

April S.

Decatur, GA

Starts good, but ends in frustration. I originally contacted Terminix back in October, I had squirrels in my attic and walls so I had to get someone out...

Daniele R.

Decatur, GA

This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix...

Idalene Williams

Decatur, GA

Jonathan is absolutely personable, caring and knowledgeable. He is always on time during the time period expected and ask if we have specific issues or concerns. Thank you Jonathan and Terminex for the excellent service.

Nathaniel Schmitt

Decatur, GA

I recommend choosing a different company. Beyond basic termite prevention (which can be handled independently with inexpensive products), our experience with this branch has been extremely disappointing. We hired them for rodent exclusion services, which required a $9,000 upfront setup fee plus an ongoing annual service fee, with the understanding that this included a warranty and return visits if squirrel activity continued. Unfortunately, we have had to contact them multiple times for a persistent issue, and the service experience has been consistently unreliable. On several occasions, technicians were scheduled within a specific appointment window and either failed to show up or canceled without any notification. In one instance, we waited through the entire three-hour service window and only learned they were not coming after calling the office ourselves. Communication has been another major issue. Calls are routed through a national call center, which then relays information to the local branch. This setup has led to inconsistent and sometimes contradictory information, with different representatives providing different answers about scheduling and follow-up. The lack of coordination makes it difficult to resolve issues efficiently. Given the cost of this service and the repeated failures to honor scheduled appointments, the overall experience has been frustrating and unprofessional. If others have had similar experiences, it may be worth reviewing your contract terms, as repeated missed appointments could constitute a breach of service obligations. In that case, requesting a refund or filing a report with the Better Business Bureau may be appropriate before moving on to another provider.

Lindley Southard

Decatur, GA

Terminix is fine for bug control but do not use them for anything else. I’m editing my review because we paid for an exclusion and for a new crawl space door. They cut our roses and Japanese maple without asking, butchered the door (also decided to spray paint it black near HVAC system while my 3 month old was in the house), and to top it all off we still have issues with pests getting in our crawl space. The local branch has done nothing to make this right and we are out the $2500. I’d recommend going with a local service for any exclusion needs and NEVER let them do any contracting work outside of pest control.

Paula Woods-Thomas

Decatur, GA

Robert is the best. He communicates when their issues are possible issues he shares when he using something different gives heads up of warnings that we may experience. He offer suggestions and don’t push me for a decision to change. He respect my decisions thank you Robert you are the epitome of what Customer Service and the Fields looks like.

Queen Golden

Decatur, GA

I would like to say this experience with Terminix was amazing. The guys went above and beyond. Provided great customer service and explained the process. Great personality and attitude. Even my kids loved them lol. I would recommend Terminix to family and friends. Thank you MADUEKE,KENECHUKWU and I think the other guy name was Randy I’m not sure but great service guys.

Sierra Shear

Decatur, GA

I am beyond dissatisfied with this company and would recommend using anyone else for your pest needs. I had Terminix quote both a termite only and a termite plus other pest service. I did not sign a contract for either, yet made it clear that I was only interested in termite service, should I sign up for either. However, they came and installed termite beacons and completed pest service and have been charging me for both every month since. I asked them to provide a copy of the signed, dated contract, which they said they would mail and never did. I have asked numerous representatives via phone and no one has been able to locate one. I asked them no fewer than seven times via phone to cancel my service, as I had never signed up for it in the first place. They began threatening my credit if I did not pay (again, for a service I didn’t sign up for in the first place). To add insult to injury, we have seen a marked increase in cockroaches since they began coming and turned to some products off Amazon to try to address it. Terminix, please make this right!