Terminix of Austell, GA

Jerry Elder

Austell, GA

The Terminix representative was very thorough and was on-time. Their service gives us a great deal comfort knowing we are protected against termites. I highly recommend them.

Yes Its true.

Austell, GA

We are dissatisfied with the services provided. Several months ago, we entered into a termite monthly contract, but unfortunately, we still have termites present in our home, causing damage to our walls. I reached out to schedule a check to ensure the effectiveness of the treatment stations, and I was informed that someone would visit yesterday, but no one showed up or even communicated about the appointment. Additionally, we had requested a rodent check for our attic, but it seems that this was never recorded in the company's schedule, as per my recent conversation. Due to the lack of proper customer service, we have decided to seek assistance from another company. It can be quite frustrating to make monthly payments for a service that lacks essential communication. The individual I spoke with regarding these issues displayed a lack of empathy and concern for our peace of mind, especially regarding the safety of our home. We are considering terminating our current services and transitioning to a different provider as soon as possible.

Jason Gray

Austell, GA

Initially, when I first signed on with Terminix the technician would reach out to me before and after my service. Lately, that has not been the case. The last couple of times no post service communication and the service technician did not leave any glue traps in my garage. Please remember customer service is very important. I hope this post will change the current situation.

Ronald Monk

Austell, GA

The Terminix man examined each of the bait traps surrounding my house in a very thorough and expeditious manner. Upon completion he gave me valuable feedback on what was done and what he observed. I was pleased with the service I received.

Melissa Thompson

Austell, GA

Exceptional customer service. The Technician always communicates with me the day before coming to my home, once he’s onsite and after he has completed treatment. I’ve been contracted with Terminix for years. I initially started my service with Terminix over 11 years ago at my first home. Sold that home and moved. Once I relocated to my new home and the builder 1 year termite warranty was up, i immediately switched over to Terminix who I trusted. I have the termite and pest control service with them. Been back with them now for 4 years. If I have any concerns between my scheduled services time, I simply call Terminix customer service and they schedule my technician to come back out. I’m very happy with my service. Highly recommend Terminix!

Jacob Tzegaegbe

Austell, GA

Horrible experience. Feeling very scammed. Paid over $2k for two services neither has been delivered on time and feeling in the wind. On top of that, just went into my attic and seeing that duct work that was perfectly fine before the service has now been disconnected. DO NOT WORK WITH THEM.

Starr Singleton Brown

Austell, GA

This company has really failed me. My husband waited for them to show up between the 8am to12pm window that was given and they did not show up at all! I called and got the service person on the phone and they advised me that he didn't even service my area🤷🏽‍♀️. So I became very upset and canceled the service and one you we paid for the year. Later when I canceled they had someone to call me husband to sat they were sending someone out to our home. My husband told them NO And we wanted a full refund. So I had to call them again to get a refund after they already promised the refund earlier. What they tried to do was send someone out after the heard about mu canc

Evan Nelson

Austell, GA

Jerry is awesome. He has been servicing my home for a few years now. Super nice and thorough through the process.

Akime Nelson

Austell, GA

I gave the 5 star rating because Clarence Sereboo always provides awesome services. He makes having Terminix service worth the money I pay the company. Please always be sure he services my home and I will continue paying for Terminix services. Thank you Akime Nelson

TMB

Austell, GA

I left a negative review nearly a year ago, because Terminix kept charging us for a service we canceled. In essence the review was about them digging up termite traps, leaving the bait traps scattered across the yard, not filling in the holes, which caused me to fall and nearly break my ankle and leaving both back gates open - which caused my wife and I to lose our family dog when I let her out. (I’ll attach pictures) Again, I left that review after we canceled our services and we realized we were still getting charged. I did not leave that review because of the unprofessionalism and liability issue. Again… I left it because we canceled the service and they kept charging us. They responded to the original review. Asked me to call. I called and they “canceled” the service and gave us a refund for the extra charges. Since then, almost a year later, my wife realized she was still getting charged. For a service we canceled. For a home we sold. For a house we do not live in anymore. We literally sold our home and are still getting charged. When we spoke to the operational manager Jessie, he tried to send someone to the house… again the house we sold… My wife has been told that Terminix can’t and won’t stop charging us. My wife has been told by Jessie and by numerous other phone operators a multitude of reasons why “the service can’t be stopped” and why we will “keep getting charged.” Please see below “In the state of GA you have to have a termite service if you own the property” - we don’t. We sold it. We can prove we sold it. “It’s being charged through our billing service you have to take it up with them.” - how and why? We canceled the service. We reached out to them and they told us to reach out to Terminix proper. It’s a run around. “The only way to stop getting charged is to contact the bank and put a stop payment on it” - so they suggested something very questionable in the eyes of the law and put the blame back on us. Again… we sold the house. Why are we getting charged. When my wife asked for the emails to go to her email instead of mine they hung up on her. This has been happening for almost a year and we keep getting the run around. These are the most incompetent employees I have ever encountered. Someone made a mistake and they don’t want to own up to it. Maybe it was Jessie, maybe it was a phone operator, maybe it’s everyone on their team. All I know is we canceled the service, we sold our home, and we are still getting charged. I wonder if that’s legal? Don’t get involved in this company Side note: I’m not getting the charge emails anymore. They stopped sending them. The only way to know if we got charged is by check our bank statements. Why aren’t we getting receipts for a charge? Forget the fact that we canceled the service why aren’t we being notified? This is an extremely shady operation. I really wonder what the legality is around what they are doing. Terminix please refund us and stop charging us for a service we canceled nearly a year ago. This isn’t right.