Terminix of Austell, GA

Sierra Shear

Austell, GA

I am beyond dissatisfied with this company and would recommend using anyone else for your pest needs. I had Terminix quote both a termite only and a termite plus other pest service. I did not sign a contract for either, yet made it clear that I was only interested in termite service, should I sign up for either. However, they came and installed termite beacons and completed pest service and have been charging me for both every month since. I asked them to provide a copy of the signed, dated contract, which they said they would mail and never did. I have asked numerous representatives via phone and no one has been able to locate one. I asked them no fewer than seven times via phone to cancel my service, as I had never signed up for it in the first place. They began threatening my credit if I did not pay (again, for a service I didn’t sign up for in the first place). To add insult to injury, we have seen a marked increase in cockroaches since they began coming and turned to some products off Amazon to try to address it. Terminix, please make this right!

Ver R.

Austell, GA

I had an exterminator come out to my home in flowery branch, ga for insect resolution and then another terminx guy was supposed to come to do an overall...

Jasmine Vaughn

Austell, GA

My service tech, Jonathon, was great! He was punctual, friendly, professional, and thorough. He communicated what he was doing during each step and explained his process. He also worked quickly. I'm pleased to partner with him to be bug free. Thanks Terminix!

Tracy Williams

Austell, GA

The best Technician I’ve had since being a customer. I would give him a 10-star if there were such a rating. He needs to be the trainer for the Technician. 1. Good communicator 2. Knows his job responsibilities 3. Value the customer's opinions 4. Very trustworthy

Joshua Garcia-Barreto

Austell, GA

I called Terminix in June for a free termite inspection and got a reasonable quote, but I didn’t move forward right away. Recently I decided to proceed, so I scheduled another inspection. Unfortunately, this visit was nothing like my first experience. The employee arrived on time, but his attitude and professionalism left a lot to be desired. We needed to access my crawl space, which is walkable, but he flat-out said he wasn’t going down there. I explained that’s where the treatment would need to happen, and for the inspection to be complete, we had to look. I even offered to go with him—which I did—and my crawl space isn’t even difficult or “creepy.” During the inspection, I had to point out areas of concern because he didn’t seem very knowledgeable. Afterward, he immediately tried to sell me an annual plan, even though I’d already said I was only interested in a one-time treatment. He quoted me a price that was about $300 higher than the original June estimate, which I was willing to consider, but the written proposal he later sent was over three times what he told me verbally ($1,200 turned into $3,800!) and included upsells he never mentioned. The whole experience—from the lack of professionalism to the drastic, unexplained price jump—was disappointing. Based on this, I don’t feel comfortable moving forward with Terminix and will be taking my business elsewhere.

Connie Moore

Austell, GA

5 Stars Plus!! Is what we would love to give Clarence Sereboo our Terminix Tech on the excellent job he did today at our home. He is the best tech they have sent to us yet, hands down. Professionalism, Courtesy, on time, explained to me what he was doing and why, all in a timely manner. We want to Thank You for a job well done!!!!!

Keena W.

Austell, GA

DO NOT USE. They are non-responsive, full of excuses, and non-effective. They will take your hard earned money and run.

Emanuel Hinton

Austell, GA

Highly recommended. I have absolutely nothing negative and everything positive to say. I can't stand insects and they make sure I don't see them. The employee that services my house empathetic of my concerns with spiders goes above and beyond to make sure they are gone and I feel safe on my property. If I could send a self paid bonus to him I would. It really means a lot.

Katie Burnham

Austell, GA

My tech is always on time and does an excellent job. I have no mosquitoes in my yard. I’ve only been a few day, but now I can do things in the yard w/o being eaten alive just to get in my car. Emmanuel is great!

Pastor Tony Tillman

Austell, GA

Inexcusable Service from Local Terminix Office – Beware I normally give companies every opportunity to make things right, but after countless broken promises and utter disregard for customer service, I have to speak up. My experience with my local Terminix office has been beyond disappointing—it’s been outright infuriating. For weeks now, I’ve been given the absolute runaround. Scheduled appointments? Repeatedly missed. No-shows without the courtesy of a call or even a basic explanation. It’s not just a one-off error—it’s a clear pattern of negligence and total lack of accountability. Even worse is the complete radio silence from management. I’ve made multiple attempts to reach someone who could take ownership or at least offer some form of apology. Instead? My voicemails and calls go unanswered, time after time. The lack of professionalism is staggering. This is not just about a scheduling issue—it’s about a company that clearly doesn’t value its customers. If you’re considering Terminix for any service, think twice. There are far too many other providers out there who understand that time, trust, and communication still matter. I wouldn’t recommend this company for anything, under any circumstance.