Terminix of Ellenwood, GA

Idalene Williams

Ellenwood, GA

Jonathan is absolutely personable, caring and knowledgeable. He is always on time during the time period expected and ask if we have specific issues or concerns. Thank you Jonathan and Terminex for the excellent service.

Nathaniel Schmitt

Ellenwood, GA

I recommend choosing a different company. Beyond basic termite prevention (which can be handled independently with inexpensive products), our experience with this branch has been extremely disappointing. We hired them for rodent exclusion services, which required a $9,000 upfront setup fee plus an ongoing annual service fee, with the understanding that this included a warranty and return visits if squirrel activity continued. Unfortunately, we have had to contact them multiple times for a persistent issue, and the service experience has been consistently unreliable. On several occasions, technicians were scheduled within a specific appointment window and either failed to show up or canceled without any notification. In one instance, we waited through the entire three-hour service window and only learned they were not coming after calling the office ourselves. Communication has been another major issue. Calls are routed through a national call center, which then relays information to the local branch. This setup has led to inconsistent and sometimes contradictory information, with different representatives providing different answers about scheduling and follow-up. The lack of coordination makes it difficult to resolve issues efficiently. Given the cost of this service and the repeated failures to honor scheduled appointments, the overall experience has been frustrating and unprofessional. If others have had similar experiences, it may be worth reviewing your contract terms, as repeated missed appointments could constitute a breach of service obligations. In that case, requesting a refund or filing a report with the Better Business Bureau may be appropriate before moving on to another provider.

Lindley Southard

Ellenwood, GA

Terminix is fine for bug control but do not use them for anything else. I’m editing my review because we paid for an exclusion and for a new crawl space door. They cut our roses and Japanese maple without asking, butchered the door (also decided to spray paint it black near HVAC system while my 3 month old was in the house), and to top it all off we still have issues with pests getting in our crawl space. The local branch has done nothing to make this right and we are out the $2500. I’d recommend going with a local service for any exclusion needs and NEVER let them do any contracting work outside of pest control.

Paula Woods-Thomas

Ellenwood, GA

Robert is the best. He communicates when their issues are possible issues he shares when he using something different gives heads up of warnings that we may experience. He offer suggestions and don’t push me for a decision to change. He respect my decisions thank you Robert you are the epitome of what Customer Service and the Fields looks like.

Queen Golden

Ellenwood, GA

I would like to say this experience with Terminix was amazing. The guys went above and beyond. Provided great customer service and explained the process. Great personality and attitude. Even my kids loved them lol. I would recommend Terminix to family and friends. Thank you MADUEKE,KENECHUKWU and I think the other guy name was Randy I’m not sure but great service guys.

Sierra Shear

Ellenwood, GA

I am beyond dissatisfied with this company and would recommend using anyone else for your pest needs. I had Terminix quote both a termite only and a termite plus other pest service. I did not sign a contract for either, yet made it clear that I was only interested in termite service, should I sign up for either. However, they came and installed termite beacons and completed pest service and have been charging me for both every month since. I asked them to provide a copy of the signed, dated contract, which they said they would mail and never did. I have asked numerous representatives via phone and no one has been able to locate one. I asked them no fewer than seven times via phone to cancel my service, as I had never signed up for it in the first place. They began threatening my credit if I did not pay (again, for a service I didn’t sign up for in the first place). To add insult to injury, we have seen a marked increase in cockroaches since they began coming and turned to some products off Amazon to try to address it. Terminix, please make this right!

Ver R.

Ellenwood, GA

I had an exterminator come out to my home in flowery branch, ga for insect resolution and then another terminx guy was supposed to come to do an overall...

Jasmine Vaughn

Ellenwood, GA

My service tech, Jonathon, was great! He was punctual, friendly, professional, and thorough. He communicated what he was doing during each step and explained his process. He also worked quickly. I'm pleased to partner with him to be bug free. Thanks Terminix!

Tracy Williams

Ellenwood, GA

The best Technician I’ve had since being a customer. I would give him a 10-star if there were such a rating. He needs to be the trainer for the Technician. 1. Good communicator 2. Knows his job responsibilities 3. Value the customer's opinions 4. Very trustworthy

Joshua Garcia-Barreto

Ellenwood, GA

I called Terminix in June for a free termite inspection and got a reasonable quote, but I didn’t move forward right away. Recently I decided to proceed, so I scheduled another inspection. Unfortunately, this visit was nothing like my first experience. The employee arrived on time, but his attitude and professionalism left a lot to be desired. We needed to access my crawl space, which is walkable, but he flat-out said he wasn’t going down there. I explained that’s where the treatment would need to happen, and for the inspection to be complete, we had to look. I even offered to go with him—which I did—and my crawl space isn’t even difficult or “creepy.” During the inspection, I had to point out areas of concern because he didn’t seem very knowledgeable. Afterward, he immediately tried to sell me an annual plan, even though I’d already said I was only interested in a one-time treatment. He quoted me a price that was about $300 higher than the original June estimate, which I was willing to consider, but the written proposal he later sent was over three times what he told me verbally ($1,200 turned into $3,800!) and included upsells he never mentioned. The whole experience—from the lack of professionalism to the drastic, unexplained price jump—was disappointing. Based on this, I don’t feel comfortable moving forward with Terminix and will be taking my business elsewhere.