Terminix of Fairhope, AL

Bob Berry

Fairhope, AL

I have waited all day for Terminix to show up. No calls, not a word. Time before the guy said he came, no notice, said he had checked bait traps, wasn't even here. But, left a report that said he inspected. Why would they make an appointment and then not show up.?

Lindsey McDonald

Fairhope, AL

Don’t fall for the early pay discount. Was told that if I paid my bill early I would get an early pay discount, that was false. 3 weeks later I started receiving phone calls about an open $39.00 balance on my account. They claimed the girl offered it in error and that she needed to be retrained. They refused to honor the discount even saying in one breath they don’t offer discounts in this area. Then following that saying in order to get a discount you would need to pay a year in advance. So which is it?? They promised call backs and they never came. I had to make the calls. Here we are with them claiming they can’t do anything. On top of that the appointment that was scheduled with the tech, was a no show no call. Finally shows up 2-1/2 weeks later for the missed appointment. I truly despise this company and will not be using them again.

Peggy Matthews

Fairhope, AL

Mr. Danna is very professional as well as helpful. He always does a great job. He handles 4 houses for me and I appreciate all his efforts.

Beverly Ratliff

Fairhope, AL

I am not one to give a bad review. But, if I can save someone else the time and money with this review - it will be worth it. I have never had so much run around trying to continue business with a company. And my efforts are for my almost 90 yo parent that has had service with Terminix for a very long time. Her 7 yr termite bond contract apparently finished in December. She did not know it was ending and she had no idea they would not process her autopay or continue to provide her with service. When realizing her annual payment was not deducted, we called. And called. And called. I’ve talked to more customer service employees than I can count. We finally got someone on the phone to help us. She set up an appointment for an inspector to come out and reinstate the contract and we were told the annual pricing would remain the same. The inspector came - but he was not the inspector that was needed and he said he could not help us. He was going to go back and talk to his boss and someone would call us that day. He also stated that Terminix was not renewing or writing anymore termite bonds for our area (Mobile), due to the claims from the year before. I have no idea why nobody had mentioned that to us during the hours of wasted conversations about this situation. Nobody called us back that day, which is not a surprise with the service we’ve had. I called again and got the rudest person on the phone. Not only did she question me numerous times about frivolous things, she told me I had to wait 2-3 business days for a return call. Shocker…today was day 3 and nobody has called. I will not be calling back and I will definitely be taking our business to someone that wants consistent, on time payments with a loyal, low maintenance customer.

Linda Harris

Fairhope, AL

“I had a great experience with Terminix thanks to Casey Robinson. He initially came to inspect the inside of my home, but I also asked him to show me the bait system outside in the yard. Casey checked each bait station and found that about six or seven units were completely empty. I was disappointed because another inspector had checked the outside just two months earlier and did not replace the empty units. Thank God for Mr. Casey for doing his job thoroughly and correctly. His professionalism, attention to detail, and honesty truly stood out. I highly recommend Casey Robinson.”

Monica Dees

Fairhope, AL

This morning, January 16, 2026, at approximately 6:50 a.m., I experienced an alarming and dangerous incident involving one of your drivers. The driver was traveling in the area of AL-217 (Lott Road) and Highland Road and drove in a reckless manner that nearly caused a collision with my vehicle. After almost hitting me, the driver continued for less than a mile before pulling off the road. This behavior was extremely unsafe and put lives at risk. Being late to work is not a valid reason to endanger other motorists. I felt it was important to bring this matter to your attention so it can be addressed appropriately. Thank you for taking this concern seriously.

Christina Stewart

Fairhope, AL

Our technician was professional and considerate. She thoroughly investigated our concerns and educated us on how she addressed them and what other steps were recommended.

Annecia Wallace

Fairhope, AL

Our technician, Frank, was thorough and even inspected the interior of the home as requested. We appreciate the feedback and photos provided in his report. This information helps us to focus on areas where the greatest risks lie. Thank you, Frank! We look forward to the next service.

Marquita Banks

Fairhope, AL

Frank Williams went above and beyond. He was very informative about the chemicals applied and if there was anything to worry about. He works with my schedule to make sure that I'm home to access any part of the house that's not accessible unless im home. Very wonderful technician.

Herbert Wagner

Fairhope, AL

Forgot his name, but the fellow who came by to service my home was exceptional. He put in new traps and pointed them out to me. He was vurteous and professional, a great representative for your company.