Orkin of Manassas, VA

M Garr

Manassas, VA

Unfortunately zero is not an option After a number of years as an Orkin client I cancelled my service because of an extremely rude technician. This is a summary of just a portion of the dialogue today. “I need you to sign” What am I signing for? “You’re signing for your treatment. “ But you haven’t treated. “That’s right, we have to make sure you have the money to pay for treatment b4 we treat so you don’t get a free service.” And there was more. I entered my home, called the office, asked to speak to a manager, detailed my experience and closed my account after years of service. No customer deserves to be disrespected.

Eric Smuda

Manassas, VA

Jason was an incredibly knowledgeable, fair, and honest person to work with and went above and beyond to help! Kofi and his team were also incredible with installing my new attic insulation and did a tremendous job in terms of their craftsmanship and quality of work. Elijah was also tremendous and very helpful. Highly recommend the Prince William County, VA Branch

Elizabeth Colecraft

Manassas, VA

Had to be there before full service done. Lack of knowledge and no effort to help solve issues of lizard and tends to be reminded of where to spray. Wears plastic on shoes but wear it outside and brings it indoors which defeated the purpose of wear shoes covering.

Julian Boggan

Manassas, VA

Customer service rarely answers the phone when I call with a problem or concern. The offer an emergency number but they don’t answer, you must leave a message. I left a message because of an ant infestation and never received a response. I followed up on the non emergency number the following week day and got no response. On my next scheduled pest control visit, I complained about the problem and they sprayed outside my home and put some glue-like poison on my window sill, where the ants were entering my home. The glu-like poison didn’t seem to kill many but it did dry on my sill damaging the paint and it looked terrible. What I believe remedied the problem was the spraying of insecticide on the base of my home, particularly near the garden faucet. There was evidence that the ants we’re entering were traveling up the side of my home into the window crevices.

Anthony Grist

Manassas, VA

These guys are not honest. I paid $675.00 for a year's worth of service (Once a month), they I get a call 8 months later that I owe them $203.00 and my account is past due. My fault, I never got anything in writing but do not trust them. They do not care, just want the money!!

Thedford Hudgins

Manassas, VA

The tech was very concern about my experience. He did take positive action. To combat pests to put down traps. My first visit from Okin was very good.

Nancy McFarland

Manassas, VA

My technician is the same one that comes to my every few months therefore he is familiar with my home and what needs to be done each time. I do not have to walk him from room to room, or watch over him. I have been using the same company since I built this house 46 years ago and just continue to add services. GREAT JOB, by my technician!!

Martha Saboya

Manassas, VA

We have been with Orkin in Arlington, VA for several years. In the last year, the company has changed management and quality of service has declined significantly. They changed the assigned technician that was with us for 5 years and the new ones are not providing the good service we had before. They change technicians very often which make it difficult to have a consistent service for our home. Customer service has been declining to the point we are now looking for a different pest control company. The system to schedule appointments is bad. Sometimes the technician just arrive without any previous notification, and some other times they confirm the appointment and the technician never showed. I can’t recommend them.

Nancy McFarland

Manassas, VA

My technician is the same one that comes to my every few months therefore he is familiar with my home and what needs to be done each time. I do not have to walk him from room to room, or watch over him. I have been using the same company since I built this house 46 years ago and just continue to add services. GREAT JOB, by my technician!!

Laurie Ventura

Manassas, VA

I was extremely pleased with the inspection performed at our home this week. Alber was very professional and thorough performing our services. Unfortunately, excellent customer service seems to be a rarity these days - which is why I want to commend Orkin for providing a great customer experience from scheduling the appointment through the on site inspection.