Terminix of Mount Laurel, NJ

Sid Karniwar

Mount Laurel, NJ

I would not recommend using Terminix for termite mitigation services. I was sold a service plan with the understanding that technicians would periodically inspect and monitor the bait stations. I was also clearly told by the sales representative that I could cancel the service at any time without issues. Unfortunately, neither representation turned out to be true. During installation, the technician damaged my irrigation system by placing bait stations in an area where I specifically warned them that irrigation lines were located. Despite clearly communicating this concern beforehand, the installer ignored the warning and proceeded anyway. After installation, nearly 9 months passed without anyone returning to inspect or service the bait stations as promised. During that time, my termite infestation actually became worse. When I contacted the local branch to cancel the service due to the lack of follow-up and poor workmanship, I was repeatedly given the runaround. Even after informing them multiple times about my experience and concerns, they refused to cancel the contract and continued demanding payment for the full year. This feels like a bait-and-switch business practice. Customers are promised one level of service during the sales process, but the actual service delivered falls far short of expectations. Based on my experience, I do not believe their technicians are properly trained or qualified to handle effective termite mitigation. Be cautious before signing a contract, and make sure you get all cancellation terms and service commitments in writing. Spent over $1300 over the past 9 months for zero service

Jala Mujahid

Mount Laurel, NJ

Will was amazinggggggggg. He came in and got right to work. He offered me a solution that best fits my property and not just any solution for me to spend money. He’s probably the best I’ve had come and inspect. If i have to call back for services I’ll make sure to request to have him and him only.

Donyae Parker

Mount Laurel, NJ

I had a great experience with Terminix today with Will Latham. Scheduling was easy, and the technician arrived on time and was very professional. They explained everything clearly and made sure I understood the treatment plan before getting started. I already feel more at ease knowing the issue is being handled. I would definitely recommend their services.

Diane Woods

Mount Laurel, NJ

My experience was top tier. They are very professional and have answered my questions in a very professional manner. I would recommend them to anyone that wants to learn more about their business. I had the pleasure of meeting Will and receiving the best service from him.

Jacqueline Fair Ruffin

Mount Laurel, NJ

Will Latham has been an exceptional technician in our home. We had an infestation of numerous insects when we moved into our home. He is professional, knowledgeable, accessible and most of all courteous. We look forward to his thorough services in the future.

Patricia Franklin

Mount Laurel, NJ

Japhet is our technician. He is always very professional and very thorough. He answers all of questions and ensures we are satisfied with the service he provided before he leaves the property. Jose also came out today. He too is very professional. He is extremely knowledgeable as well. We appreciate the time both gentlemen spent with us to make sure we were satisfied with the level of service provided.

Nicole Hunter

Mount Laurel, NJ

Geoff Brewster went above and beyond for my clients. We had an issue the day before closing and needed further documentation from the inspector indicating that repairs were not needed. I reached out to the office via phone and Geoff via text. As 6:00pm approached, I had just about given up hope that we would be able to get what we needed, but at 9:15 pm I got a test from Geoff asking for where to send the needed paperwork to. I would have never expected to hear from anyone until the next morning and was praying that we would even be able to get it then. Because of Geoff going out of his way to respond to my distress message, we were able to close on the house and get a family and their kids and pets into their new home!

Paul Cutaneo

Mount Laurel, NJ

Haskell and Brandon were incredibly helpful and friendly — top-tier customer service. The rates are very reasonable for the level of support they provide. Highly recommend.

Amanda Freeman

Mount Laurel, NJ

I’m happy to share that the Terminx technician, Will Latham is a very nice person and always pleasant. When Will is enroute he texts to let me know he’s on his way and then again when he arrives or he may call. He let’s me know what the plan is and when he finishes treating the property Will lets me know what he saw if anything and what he applied and where. Will makes sure he closes the gate prior to leaving. I’m very pleased with having Will take care of my property needs and the service that Terminx provides.

Yoshia Burney

Mount Laurel, NJ

I admire the professionalism of Will Latham. Mr. Latham is efficient and keeps you abreast of his arrival and assessment after performing the inspection(s). Mr. Latham is always very respectful, polite and answers any questions I may have.