Orkin of Sumner, WA

Casey Reeter

Sumner, WA

Fantastic experience. Matt was thorough, attentive, concerned, and did an outstanding job answering my questions and explaining the process and next steps to rid our mice under the house. Matt crawled every length of our low crawl space, took photos, and found evidence of mouse intrusion in multiple places (and even a live one!). I was seriously worried about this mouse problem. Matt put my mind at ease and now we FINALLY have an idea how they're getting in so we can fix it! Matt will be back to check the traps in a few days, help us with exclusion, and do follow-ups per our contract. I am SO relieved. I highly recommend Orkin and especially working with Matt on the Olympic Peninsula.

Marina Hogan

Sumner, WA

Just had our first service with Trevor. He was pretty awesome and appreciate all the help he gave today! We moved into our new home a few weeks ago and the day we got the keys turned into an ant fueled nightmare! Our best guess is the former owners tenants left a nice gift for us in the form of ant infested appliances, bedrooms, garage, laundry room and kitchen dining area. The floors where literally moving! Im hopefully that everything Trevor did today will get rid of this problem! Ill provide and update in a few weeks! But for now we are grateful!

Brandy Tuttle

Sumner, WA

Very dissatisfied with everything that has happened after the initial visit that resolved my issue, follow up visits routinely scheduled without my approval or knowledge on days I was at work so I could not grant access to the home. Regularly receiving bills for services I did not get because of this issue, I canceled my services and still got hit with a bill. Very frustrating company to work with.

Tifany Hoecherl

Sumner, WA

David came to take care of a good sized yellow jacket nest in the attic space above our baby’s closet ceiling. He was polite and friendly. He will be back in a week to make sure there are no survivors.

Lada Mitina

Sumner, WA

I hired this company for pest control to deal with a cockroach problem around my property. Unfortunately, their service didn’t improve the situation, and the cockroaches persisted. They seemed more focused on collecting monthly payments than on actually solving the problem, and their work felt rushed and ineffective.On their last visit, there were some items around the house, and I asked if I should remove them to help them do a more thorough job. They told me it wasn’t necessary and that everything could stay as it was, which made it clear that they weren’t really interested in ensuring quality service. When I decided to cancel the service, they continued to charge my card for two more months. Later they reported unpaid charges to collection company. I contacted their customer service and requested to speak with a supervisor, and though the representative assured me that a supervisor would get in touch, no one ever contacted me. Overall, I was disappointed with their lack of attention to detail and the results and poor customer service.

Erika

Sumner, WA

I’ve so far had nothing but great things to say. I had a whole flea problem that was persistent since my floors are completely unsealed. I called them after months of losing my mind, and they were honestly so kind. When I called I was a little hysterical, I have a whole flea phobia. They were very kind, and were out within the next few days. They offered next day, but I couldn’t take time from work. They’re fast! I had a few fleas pop up in between my first 2 treatments, called, and they were out the second I was available to spray again. After 3 hits, we are clear!!! They come for free in between scheduled visits if you have any issues. The only weird thing is that you’re seen every other month, but you pay every month. I was VERY confused and the lovely woman I spoke to had to explain it to me 3 times before I understood! Just keep that in mind, they aren’t charging you for a service that wasn’t performed. I was charged half in June, and the other half in July. They came in June and will again in August. It looks really funky, and definitely seems suspicious if you don’t know! They aren’t scamming you, they just don’t fully explain that. Or maybe they did, and I just lost all of that in my little brain. Either way, if you need the Bug Man, Orkin is the people to call. Fast service, professional, and it WORKS!!!!!!!!!!! If your Orkin treatment isn’t working, chances are you aren’t following their instructions. You gotta help them help you! Thanks, Orkin! Edit: special shout out for TREVOR! I love that they send me the same bug man each time. It’s hard to have multiple strangers service your home, and I feel so comfortable and confident leaving Trevor in my home to service it. He does a great job, answers my questions, and I just love the “personal” touch of having the same bug man!!

Debbie Bauder

Sumner, WA

The Technicians that come to your home are so great! I have had 3 different Technicians. They were all so professional, kind and their attention to detail was very muck appreciated.

Danielandchristy Fuller

Sumner, WA

We have tried other pest control companies such as Insight in our area and did not receive the personal attention or explanations of the species of pests that are in our area. Our tech always texts us when he is coming and shares what he has found. When we've seen the technicians at our home they have been able to explain everything to us in a professional and knowledgeable manner. Orkin is the best we have experienced and we are very happy with their ability to keep our home free from the pests that are specific to our area. They are truly experts in their field. We use them in our house in Arizona as well after we've received great service in WA. I highly recommend Orkin to protect your home and keep your family safe.

Doug Smith

Sumner, WA

We have used Orkin with many of our homes over the last 30 years. Michelle came today, and really did an outstanding, thorough job. Likewise, we have always been impressed with the professionalism and communication with the techs. Not the cheapest, but you get top notch quality.

Leah Onion

Sumner, WA

I called to set up services and the woman I spoke with was really nice and got us scheduled right away. I didn’t catch her name unfortunately but she was awesome! They had appointments the next business day. The technician, Trevor, was also really nice and professional. He showed up on time and ready to work. Our dog even thought he was really nice. He respected our children’s play area. And he asked me what I would like which was awesome compared to other companies I have hired before. I saw he was very thorough outside, too. A couple of spots outside were no longer there and I didn’t have to show him where they were. Glad I called them! Edit: 2/22/25 still 5/5. We have had scheduled service with Haley as our tech for a while now and she is always kind to us and thorough. When we had wood ants show up, she was committed to ending them and has been diligent with following up and making sure they have stayed that way. She also is very kind and patient with our pets and kids when she is treating our home outside or when we had her come inside for the wood ants. Professional, always on time, and does a great job!