Orkin of Federal Way, WA

Shelbi

Federal Way, WA

Called to get set up and have a technician to come out and treat my home and was told they offer same day or next day services. That was not accurate, and after taking the day off and waiting for a call from someone to get me scheduled, I called in only to find out that I would not receive the services needed as they didn’t have any technicians available. I also didn’t like that they take your bank card info before any services are provided. I ended up calling a smaller business who could come out on the day I needed and they were much more affordable.

Genna Mateo

Federal Way, WA

Apologies because I cannot remember the guys name but was very pleased with how well the home inspection went. I liked that he was respectful in our home & wore shoe covers to go around. He explained what my plan covered and what he will be doing since this was my first time using Orkin. Which was nice to hear and know someone knew what they were doing. He was able to identify rodent issues quickly, told me my next steps & did some preventative maintenance around the house and sprayed treatment.

Elaine Stewart

Federal Way, WA

I’m extremely disappointed with my experience with Orkin. Two weeks ago, I spoke with Calista Utter, Customer Service Specialist at the Orkin Tacoma branch, who specifically arranged for a fogging treatment due to ongoing cockroach issues that had not been resolved over several months. She went over the full plan with me and emailed detailed prep instructions, so I spent several hours completely emptying my kitchen, removing toys and bedding, and preparing my home exactly as instructed for a fogging service. When the technician, Wesley Fossett, arrived, he was not informed that he was scheduled to perform a fogging treatment and did not have the necessary equipment. He was professional, respectful, and immediately apologetic. He made multiple attempts to contact the office, including trying to reach Calista Utter, to clarify the situation. It was then confirmed that the appointment had not actually been set up as a fogging service, despite what I had been told and prepared for. What stood out most in a positive way was Wesley’s response to a situation that was not his responsibility. He returned to my home the next day even though he was not originally scheduled to help me, and Orkin was not willing to send another technician. He came in on his day off and completed a thorough treatment using spray and bait, doing everything he could to help resolve the issue. Wesley should absolutely be recognized and recommended for his outstanding customer service, professionalism, and genuine effort to correct a mistake he did not cause. While I appreciate Wesley’s efforts, the miscommunication and lack of accountability from Orkin caused a major inconvenience. I prepared my entire home based on incorrect information and had to make additional arrangements to get the fogging service I originally requested. This experience was frustrating and avoidable, and I hope Orkin improves its internal communication so other customers do not go through the same situation. If I could, I would give Wesley 5 stars and the Tacoma Branch zero stars.

Dana Carrick

Federal Way, WA

The techs are professional, friendly and knowledgeable!! I was at my wits end with a very smart rat at our new rental. The service is beyond what I expected. They travel far and wide to provide a guaranteed job. We're happy Orkin customers!

Jon McKnight

Federal Way, WA

Absolutely the best rodent and pest service we’ve used and now have a monthly service at our home. Special Thank you to Deck Thompson, our Route Manager. Professional and great customer service. Never rushed and took great care of us and assessing our property and entire house. Very impressive. Thank you!

Melissa Sherman

Federal Way, WA

They are quick, thorough and very accommodating to the needs of my Airbnb. It’s easy to reschedule online and they send reminders leading up to appointment and throughout the day of the appointment. Thanks again Orkin!

Deborah Thompson

Federal Way, WA

Great Company! Completed all treatments quickly, efficiently and honored our request to ensure the animals were safe from exposure! Treatments worked immediately! Thank you Orkin!

Mary Corcoran

Federal Way, WA

Don’t consider these folks for vermin control. Maybe they’re competent with insects - I don’t know. They have zero clue about the behaviors of rodents and no realistic plans for eliminating them. After 4 frustrating months, we switched to another provider and had excellent results within 2 weeks.

gurjasdeep kaur

Federal Way, WA

Horrible service a bunch of liars. The manager was supposed to call to help out my business and I’ve waited all day for no call. Nobody cares to listen and my business is getting bad views from people because orkin can’t do its job well enough for us. Paying so much money every month only to be left with little dishes that we could buy from the store ourselves for 100th of the price we pay. Never again. A bunch of rip offs

Tyler Roberts

Federal Way, WA

James and Orkin were great. They explained everything to me properly and answered all my questions to make me feel like I made the right decision with their services.