Orkin of Chester, VA

Tabitha Rogers

Chester, VA

Great service.. Very understanding in the pest we were trying to get rid of and sympathetic. Eager to help us gwt the problem resolved. Our Tech was very nice. Very thorough in explaining the treatment 10/10 recommend

Feonie Perkins

Chester, VA

The technician was prompt and very knowledgeable. He did an outstanding job and seem to care about our satisfaction. We could not be happier.

Stephanie Lynn Whitehurst Pack

Chester, VA

Apparently we have a "cluttered" yard, some things too close to the house. She said there's nothing we can do outside because of the clutter. Hmmm. She walked around inside the house and decided there was too much "clutter" in here too. Hmmm. She said she left 'some' (glue) traps .. I've only found one. The website said part of their $172 visit would include finding and fixing holes and gaps. Hmmm. No mention of that effort by the representative (translates to - she didn't do anything in that regard). At minimum I thought they'd go under the house. No mention of that. "We're not miracle workers" she said. I'll give them one more visit, next month, and if things don't change/improve I'll cancel the service. $56 month I can spend on what I know works, even if only temporarily. So far disappointed. Hope it improves.

Valerie Claud

Chester, VA

We have had Orkin treating our new home for the past year. The technician is very polite but is not very thorough. When he was first starting with the company his supervisor came out with him and talked him through what he should be doing. Since then he consistently does about 1/3 of that. He actually told me that he sometimes forgets to do things. He also has done exterior treatments several times to our neighbor’s house who are not Orkin customers instead of our house. Our house number is clearly displayed on the mailbox at the entrance to our driveway which is distinctly separate from our neighbors. The mosquito treatment also is ineffective but, that may be because it’s not being done properly as I understand it. Essentially we are paying for services that we are not receiving. I’ve left several messages for someone to call me back with no response, and when I finally did get a response via email, I asked to have a different technician and was told they couldn’t accommodate me. We also initially signed up for termite prevention. The installer put the system in at our neighbors house by mistake. They did come back and install our system after I called to inquire why no one showed up at the scheduled appointment time. We will keep the termite service since it’s already been paid for the year but I’ve cancelled our other service. They don’t seem to care that they’ve lost us as a customer. Very disappointed because we used Orkin at a previous home for years and were very satisfied. Update- Orkin sent an email asking me to contact them based on this review. I have left 3 messages with them with NO response. No follow up email, no return call.

Angela Conary

Chester, VA

Orkin standards are high. Representative explained each step he was doing and would do. I was at ease during and after his visit to our home.

WALTER SPANACH

Chester, VA

Brandon Zea Contreras came out to my house to spray. Brandon was a very nice guy, very knowledgeable and was overall a very pleasant person to speak to. My sister was with me and when he stated that he has celiac disease my sister said she just recently got diagnosed with it and he was very helpful in telling her what products he recommended and what stores have the best selection of gluten free products. Brandon is very much a credit to orkin.

Bianca Smith

Chester, VA

Just had my first treatment with Orkin, and I appreciated their thorough inspection and explanation of everything they did. They also gave suggestions and offered plans to help me maintain the eradication of any potential critters that may try to enter my home!

Lydia Biggs

Chester, VA

Everyone that I’ve encountered has had excellent customer service! Everyone has explained everything thoroughly and were extremely helpful with questions. Our technician was kind, personable, and extremely helpful. Orkin sent a good amount of reminders and were accurate with their arrival time. Our technician also informed us that they would be happy to come back before our next scheduled visit if we continue to have trouble. I was concerned about the treatment possibly having a strong smell due to other reviews. However, that was not the case. It was mild and went away within 30 minutes of ventilation. We are very pleased with our experience and would not hesitate to recommend.

Jossie Ramey

Chester, VA

Mr L Hicks came out to help us with our pest issue. Gave us some tips on how to get rid of them and treated the house and even sprayed for mosquitos. Customer service was great on the phone when scheduling as well. Highly recommend

Angelo Chinni

Chester, VA

Had an emergent termite swarm and challenge three days before guests arrive. After trying two other service providers I called Orkin in Richmond, and had a very positive experience. Good customer service and friendly, knowledgeable techs made the process run smoothly.