Terminix of Waterbury, CT

Polly B.

Waterbury, CT

Mike, the technician that services Greenwich, is AMAZING. My jaw was to the floor with the things he was teaching me. I’m a first time homeowner and truly knew nothing about pests etc. He knows everything and doesn’t try to sell you anything. He tells it like it is and doesn’t sugar coat anything. I sincerely appreciate that he has been doing this for so long. Give that man a huge raise!

Kathy Rodriguez

Waterbury, CT

Our sales person Jeremy Stevenson was awesome! Great kid knows his stuff and was very patient with our questions. Terminix is lucky to have an employee like him!

Reg Trayah

Waterbury, CT

TERMINIX is an Absolutely terrible company. I called on a Friday and described my ant problem. I was told someone would be out on Saturday or by Monday by the latest. Monday after no one came and no calls or notifications. I reached out to customer service and they said they are trying to get a hold of a supervisor with no success. Tuesday came and still nothing. Every time I called they said they were trying to reach someone. In this day and age, everyone has a cell phone and can get calls and texts, but they refused to contact me. By Wednesday afternoon I had to cancel my service with them. Two and a half days of missing work for this terrible company. I went with Natures Way Pest Control and they came right out and provided the same treatment Terminix offered. Natures Way was great STAY AWAY FROM TERMINIX. ABSOLUTELY TERRIBLE COMPANY AND EVEN WORSE CUSTOMER SERVICE I wish I could rate them below one start, as that’s what Terminix deserves

Michael Miket

Waterbury, CT

Scott Gary is a fantastic partner/tech! From the first visit, he made us at ease by being friendly and professional and explaining what he was doing throughout the process. Even after performing services, he communicated next steps and let us know when he was in his way. If you’re in the NW corner of CT, and need pest control service, ask for Scott.

Patel House

Waterbury, CT

We had a terrible start to our experience using Terminex. The sales rep sold us on the exclusion package because we had some mice, we were promised they would come out at a certain time and date and no one showed up. We called to schedule, the rep showed up 1 day prior to the scheduled date and after we spent time with him we were promised that he would be back in one week to check the traps. Noone showed, we called customer service and we were told that is not how the exclusion service works which was opposite of what the sales rep and tech told us. We paid a lot for this service and were left high and dry. We finally were able to get another tech out, Scott Ruiz and if not for him I would have demanded my money back. He has been communicative, on point with his checks and respectful. He showed us that he actually cared and he solved the issue. I can't recommend the company itself with how we were treated but I can recommend Scott. He knows what he's doing and cares doing it right.

Amisha Ahsima

Waterbury, CT

Our Terminex service representative Scott Ruiz was excellent! He is very responsive as well as accommodating. And when he came to the house for the service he was knowledgeable and patient. I would highly recommend him and would like to continue working with him in the future. I would give him five stars.

Jen Siemon

Waterbury, CT

Scott Gary has provided us with exceptional service for years. He is thorough, polite and treats our home with respect. I appreciate that Terminix retains exceptional technicians like Scott and that they only send him to our property. There is always willingness to retreat if I see any pests whatsoever between scheduled visits. I highly recommend Terminix and hope your technician is as efficient and professional as Scott Gary.

Janice Saam

Waterbury, CT

Ishmael is great! Very friendly, knowledgeable, and eager to make sure we are satisfied. This past spring was the first time we didn’t have termite swarmers after 5 years of them with a different company. Very pleased so far!

Lex

Waterbury, CT

Giovhany is the best. He does excellent work every visit, communicates thoroughly, and is always professional. Since he started servicing my home, I haven’t had any issues. A++ service.

John Anderson

Waterbury, CT

We worked with Scott Ruiz from Terminix. He was incredible, came in and took care of our pest problem. He made sure to follow up with us and was excellent at communicating all the appropriate steps we needed to do on our end. We couldn’t be happier with the service and professionalism that he provided to us. Thanks Scott!