Terminix of Derby, CT

Elio Campiolo Junior

Derby, CT

Terrible company. I have been paying them for over a year to deal with roaches and I'm still in the same place as I was day 1. They tell you that you have a 90-day window in between services to have follow-up, free services done and then charge you for a service that's done 70 days from your last payment. Trying to talk to them and get clarity is impossible, very rude customer service who just talks over the customer the whole time. They need to understand the customer is the reason why they're in business in the first place. Will never use them again.

AR_RN 86

Derby, CT

The WORST COMPANY I have ever dealt with!! I had Terminix for over 6 years for pest control. Then they scammed me and said I needed an inclusion service due to a potential mice problem. He said he would set traps in the home and close any cracks in my foundation. The company charged me $2,100 and the technician showed up hours late. I wasn’t home and told him I didn’t want the service. Terminix still charged me and refused to allow me to speak to a manager. SCAMMERS! They take your money even if they don’t complete the service! The customer service is awful! I will never do business with them again!

Rachael Mandeville

Derby, CT

Called Terminix last July to help with a silverfish issue. The technicians really didn’t take any time to try and figure out where they could be coming in from. They didn’t spend time covering the whole house, they were always in and out. After the second visit the tech couldn’t believe we were still seeing them. We utilized and took advantage the extra free services if we saw them. Well, we decided to cancel because we still have a huge silverfish problem. They took our money, barely did anything and never solved our issue. They even expect me to pay the last payment of $158. They refuse to refund me even though I paid them for a service they couldn’t ever complete or take care of. I’d give 0 stars if I could!!!!!!!

Keyla Medina

Derby, CT

Terminix is great to work with. Scheduling was easy, and the technician arrived promptly, conducting a thorough inspection and explaining the treatment plan clearly. Their effective treatment quickly resolved my issues. They also provided excellent follow-up to ensure the issue was fully resolved. Highly recommended.

Ash Gaines

Derby, CT

Anthony the supervisor for my area, is really good and helpful. Howard is wonderful and and Kyle was so nice and took time to explain things to me. Didn’t rush me off, which was refreshing. I would recommend

Meghan Tyler

Derby, CT

The last time our service tech visited our home he truly exceeded our expectations. Not only did he perform his primary duties exceptionally well, but he also went above and beyond by bringing our empty trash can up from the street after the trash had been collected. We weren't home at the time, and this thoughtful gesture really stood out to me as a shining example of exceptional service.

Jen Walsh

Derby, CT

The whole Terminix team that serviced my Mom's house was amazing. Tim provided a detailed plan of action and explained all the services available to us. Nick and his team did an amazing job cleaning out my mom's attic and sealing the foundation, all while be courteous and friendly. Ricky called after his part of the job was completed and explained everything in detail and what to expect. We defintely appreciated everyone who helped us and took care of the problem quickly! Thanks!

Darlene Casella

Derby, CT

so far so good. I have been satisfied with Giovhany and his help removing mice from my home. I appreciate that he answered all my questions and explained the process to me since having mice in the home is a very unsettling experience. I am looking forward to his continuing to help me eliminate this problem

Sandra Enders

Derby, CT

Terminex has always offered excellent service, we have been under contract with them for 22 years.