Terminix of Philadelphia, PA

Teresa DeMusis

Philadelphia, PA

My Terminix technician, Judy, is wonderful. She is very thorough when she does my quarterly service, and she is flexible about scheduling my service. She takes the time to answer any questions I have, and she is extremely personable and polite. I couldn't ask for a better person to be my pest control technician.

Patty E

Philadelphia, PA

My Terminix tech, Ric, is the best! Always on time, always calls ahead, always asks if I'm having any issues, very personable and always smiling. A company is only as good as the people who work for them and Terminix has a great representative in Ric. I'm very pleased with the service.

ZahalaG

Philadelphia, PA

Judy is such a pleasant person! She knows her stuff and gets the job done. She’s very informative and makes you feel really comfortable. Glad to have her fixing our issue!

RozLilia Salgado Lue

Philadelphia, PA

Miguel is an outstanding pest control technician! He is thorough, professional, and incredibly knowledgeable. He takes the time to explain everything clearly and patiently, without using overly technical terms, which I really appreciate. His kindness and respect make every visit a pleasant experience. I highly recommend Miguel for anyone looking for top-notch service!

Patrick Printz

Philadelphia, PA

We hired Terminix to remove squirrels stuck in our ceiling in July 2024. After several failed attempts of sealing the holes due to lack of correct equipment (a ladder) or not knowing where to look to find the entry point, we were told they would have to once again come back. That was months ago. Two missed appointments later, we are still waiting, and the squirrels are still in our ceiling. We have called numerous times and are told by customer service that someone from the branch will be reaching out. They never do. We have filed complaints on the website and have not been contacted. They no-show appointments and will not contact their customers who have active contracts. I would not recommend this business to anyone.

Brandi Matthews

Philadelphia, PA

First off, Michael J was awesome! He was very friendly and put us at ease by explaining the process and giving us tips to keep the pests away. The chemicals are odorless and didn't bother our cat or dog at all. The overall experience was great and we'll definitely be keeping up with treatments and requesting Michael monthly. Thanks Terminix!

Pamela Fallon

Philadelphia, PA

They are never on time. This last visit the technician called me 1 hour after my 4 hour window had passed and apologized and said that he was still coming. It still took another hour and half before showing up. He was very pleasant, professional. During the treatment the chemical that was used stained my new chair cushion. Negative experience for sure

Ailene Dunn

Philadelphia, PA

I really appreciate Johnean she really gave me hope that my issues will be resolved after a few more treatments. It's not often you come across a tech who knows more than you expect them to know , but everything I asked for she had the answers. Trust me when I say you can't go wrong

Jason Cohen

Philadelphia, PA

The service provided has been quick and thorough. We had issues with mice in our garage, and within 48 hours, someone was out to set up various traps and bait. The explanations of how to control the issue were detailed and the technician was friendly and professional.

Taylor Lindenmuth

Philadelphia, PA

DO NOT WASTE YOUR MONEY! TERRIBLE CUSTOMER SERVICE AND INCREDIBLY EXPENSIVE! I've been a Terminix customer since 2021 and their service was excellent at the previous branch I used. I moved into the City of Philadelphia in summer of 2023 and kept the service on. Since then, I've had nothing but problems. In August of 2023, I had problems with scheduling. They would come out, charge me, and perform no service, even though I would ask to be rescheduled since a resident needed to be home for the technician to complete the service. (We needed service in our backyard area, so we had to let them inside. There was no exterior access). It's been one year and it continues to happen. The customer service line is ineffective at rescheduling and despite my attempts to talk with the branch, they have denied my requests three times for a phone call back. I've asked for refunds for services that I was charged for, but weren't completed and those requests were denied. Apparently it's their policy to charge regardless and they'll make another trip out to redo the service at no charge. This would be fine if they could effectively schedule, but they can't. I've paid them over $1000 this year alone and I think they've done maybe four services with a resident home, so the rest of the visits were useless. Please take my advice and do not waste your money, especially if you live in the City of Philadelphia. The tech that is assigned to my location is unprofessional and after months of complaining, I just learned that I can submit a request to change the technician.