Terminix of New Hope, PA

Patrick Printz

New Hope, PA

We hired Terminix to remove squirrels stuck in our ceiling in July 2024. After several failed attempts of sealing the holes due to lack of correct equipment (a ladder) or not knowing where to look to find the entry point, we were told they would have to once again come back. That was months ago. Two missed appointments later, we are still waiting, and the squirrels are still in our ceiling. We have called numerous times and are told by customer service that someone from the branch will be reaching out. They never do. We have filed complaints on the website and have not been contacted. They no-show appointments and will not contact their customers who have active contracts. I would not recommend this business to anyone.

Brandi Matthews

New Hope, PA

First off, Michael J was awesome! He was very friendly and put us at ease by explaining the process and giving us tips to keep the pests away. The chemicals are odorless and didn't bother our cat or dog at all. The overall experience was great and we'll definitely be keeping up with treatments and requesting Michael monthly. Thanks Terminix!

Pamela Fallon

New Hope, PA

They are never on time. This last visit the technician called me 1 hour after my 4 hour window had passed and apologized and said that he was still coming. It still took another hour and half before showing up. He was very pleasant, professional. During the treatment the chemical that was used stained my new chair cushion. Negative experience for sure

Ailene Dunn

New Hope, PA

I really appreciate Johnean she really gave me hope that my issues will be resolved after a few more treatments. It's not often you come across a tech who knows more than you expect them to know , but everything I asked for she had the answers. Trust me when I say you can't go wrong

Jason Cohen

New Hope, PA

The service provided has been quick and thorough. We had issues with mice in our garage, and within 48 hours, someone was out to set up various traps and bait. The explanations of how to control the issue were detailed and the technician was friendly and professional.

Taylor Lindenmuth

New Hope, PA

DO NOT WASTE YOUR MONEY! TERRIBLE CUSTOMER SERVICE AND INCREDIBLY EXPENSIVE! I've been a Terminix customer since 2021 and their service was excellent at the previous branch I used. I moved into the City of Philadelphia in summer of 2023 and kept the service on. Since then, I've had nothing but problems. In August of 2023, I had problems with scheduling. They would come out, charge me, and perform no service, even though I would ask to be rescheduled since a resident needed to be home for the technician to complete the service. (We needed service in our backyard area, so we had to let them inside. There was no exterior access). It's been one year and it continues to happen. The customer service line is ineffective at rescheduling and despite my attempts to talk with the branch, they have denied my requests three times for a phone call back. I've asked for refunds for services that I was charged for, but weren't completed and those requests were denied. Apparently it's their policy to charge regardless and they'll make another trip out to redo the service at no charge. This would be fine if they could effectively schedule, but they can't. I've paid them over $1000 this year alone and I think they've done maybe four services with a resident home, so the rest of the visits were useless. Please take my advice and do not waste your money, especially if you live in the City of Philadelphia. The tech that is assigned to my location is unprofessional and after months of complaining, I just learned that I can submit a request to change the technician.

Susan Mattioni

New Hope, PA

Terminex is unreliable and very inefficient. I purchased a termite contract a few years ago and have serious concerns how this company is operated. I paid my annual contact amount on time and I have had 4 appointments scheduled for a technician to inspect the traps. No one has shown up, no phone calls or texts as requested. I have spent an inordinate amount of time trying to reschedule appointments. The telephone operators are polite but totally ineffective in getting results. Yesterday, after another no-show I asked for a refund. I was told they don’t issue refunds. I have lost confidence that they will handle any issues I may have with my contract. Stay away from this company.

Ty Simpson

New Hope, PA

I’ve had the service for 2 weeks and it’s been terrible! Missed appointments from technician, mysterious billing charges, unable to reach branch directly, all 7 calls stated they will reach out to the branch for a resolve and no call backs! Had to dispute charges through CC. This is my second time using Terminix and having billing issues but at least last year my refund was processed expeditiously. I cancelled today, too many man hours for a simple extermination job! I foresee a class action suit in the future for unethical billing practices.

Tim Garis

New Hope, PA

I recently started up service with Terminix, having used a different local branch with no issues. The initial visit happened and the tech was solid. He listened to my concerns, had solutions. Said a lot of my issues were probably a result of vacancy, but if they continued, I could call them and have them out at no charge. Turns out, getting these people back out is not so easy. Unfortunately, the issues continued. I tried to schedule an appointment to have someone come back out to the property several times. Each time, no one showed up, and no communication was sent to me. Just waiting on the day of and then silence after. I would always call back the next day to find out what happened. Each time, it was exactly the same story: my appointment was requested, but never confirmed and scheduled by the local branch. Even when the local branch called me and offered me specific hours on a specific day, no one showed up, and I was told it was requested, but not confirmed and scheduled. After three no-call no-shows over as many weeks, it was time to cancel my service. Clearly, Terminix wasn't going to do the work, so I saw no reason to pay them. To my surprise, I'm finding out that I have an excessive early termination fee, on top of getting ghosted several times. Laughable service, or would be, if it wasn't so depressing. I will never trust the Terminix name again, and I implore others to look at other pest control services first.

Ye215

New Hope, PA

Terminix is an expensive, yet poorly operated company. My initial visit was perfect with lots of promises of what my new contract will provide. After the initial inspection it has been nothing but problems with this company. I was double charged in the 1st month. I had to go through my bank to try to rectify the issue because Terminix didn't know why I was double charged nor did they reverse the unauthorized charge. The customer service representatives are rude and unprofessional. A couple of the representatives had chirping smoke detectors in their background; very ghetto. The concierge that was assigned to my contract doesn't respond to calls nor does he follow up with your concerns as he stated he would during the initial inspection. They schedule quarterly appointments without any notice. Almost $2000 for a one year contract and this company doesn't deliver. The only pro that I have is that the service technicians that have come to my home so far have been great. They come in treat my home and go. I do plan to terminate this contract at the end of its term.