Terminix of Florence, NJ

Richard Leder

Florence, NJ

My experience with Terminex has been excellent thanks to your technician, Shay. He always texts me the night before to remind me he is coming. He texts me when he is on the way to my house. He is very pleasant. He is extremely efficient. He advises what he is going to do both inside and outside of the house. He asks if I have any questions & answers them if I do. I trust him completely in my house. He is a definite asset to Yerminex,

Stuart Helfgott

Florence, NJ

Shay has been inspecting and treating our home for insects and rodents for several years. Shay always does a thorough job and keeps us updated on the condition around our house. I would recommend Shay to anyone looking to protect their home

Thomas Rebele

Florence, NJ

Chris Williams my service technician is the best. Always let's me know when he will be here. Checks in before and after each service to see if I have any concerns or questions. Truly an asset to Terminix and I highly recommend him to anyone looking for service.

nallize hernandez

Florence, NJ

Our technician Shay was very good with our services and was very in detailed in her work. She will always text the day prior to make sure I am ready and aware of the services that need to be completed and the appropriate time. She is a great terminix employee and I have seen her do the best work each time, very helpful!

Dominique Simpson

Florence, NJ

Recently called Terminix for pest control, and I am very pleased with the service provided. Our technician Shay was extremely professional, efficient, kind and knowledgeable. Shay took the time to explain everything before and after service, answering all my questions and concerns. Very pleasant and thorough throughout the entire process. Highly recommend!

moe 667

Florence, NJ

Didnt get the service that was communicated and expected. Annual check requires baits check. Not done. Baits weren't visible covered with snow. Technician would not know and definitely could not see where they were. He wrote inspection was done. Paid for a service which i didn't receive.

Marle Victoria

Florence, NJ

Andrew is the best! I am still struggling with the flying squirrels who seem to have decided that this is actually their house, and it has been a process - but Andrew has maintained good communication and has been very responsive to my concerns, which has made it all a little more bearable! I really feel like he is taking it as seriously as I am. Thank you!!

Linda B.

Florence, NJ

I have had billing issues since July 2024. They charged me for a service never provided. This was the second time. First time they issued a refund. Second...

Dawn Stevens

Florence, NJ

I had called Terminex because I was concerned that I might have bedbugs from a previous hotel visit. When I called, I spoke with Sean, and he was incredibly sensitive and pleasant, and assured me that if there was anything there they would take care of it. He gave me options of times and dates, and was able to set up an assessment for the very next day. Fred Radnow came to my house and thoroughly and inspected any areas that could be causing an issue. He did not find anything but showed me what to look for and what to set in place for extra security measures. I can honestly, say this was the best customer service I have ever received from any company. I took his card and will definitely use it to call him if anything arises with this issue or any other issue I may have concerning creepy crawlies. I highly recommend Terminix and Fred.

Steve M.

Florence, NJ

Formal Complaint Regarding Service and Request for Resolution I am writing to formally express my extreme dissatisfaction with the service we have received regarding the bat removal and sealing work conducted at our home. While I wish to emphasize that this is not a complaint about any individual technician, as all technicians we have interacted with have been professional and courteous, my concern is focused on the poor follow-up and service coordination, which appears to be a management or service coordination issue. We paid for a service that included bat removal and sealing of our home. As part of this, a temporary repair was made by installing aluminum metal at the peak of the house to prevent bat reentry, which was identified by your on-site technicians as a short-term solution. We were informed that a follow-up visit would be scheduled to inspect the attic for any signs of bat return and to perform a more permanent and aesthetically appropriate repair in accordance with standard construction practices. This follow-up occurred just this week, without prior notice or communication, and the siding repair that was completed does not meet reasonable workmanship standards. Despite multiple attempts to contact your team—via phone calls, text messages, and discussions with technicians during visits for other services—I have yet to receive any communication from management. The continued lack of response has been unacceptable, especially given the critical nature of this work. I have requested follow-up numerous times, but there has been no attempt from management to address these concerns. Furthermore, there have been significant issues with improper charges on my credit card, including charges that are inconsistent with our contract. For example, a $1 tick-related service charge was applied at a higher rate. Although there has been some correction of these improper charges, the billing discrepancies remain a source of ongoing frustration, compounding an already unsatisfactory service experience. I kindly request immediate attention to the following: 1. The follow-up visit to inspect the attic and complete the permanent exterior repair is now complete; however, the quality of workmanship is unacceptable and does not meet reasonable industry standards. 2. A comprehensive review and correction of any improper charges made to my account, as these issues have only been partially addressed. 3. Clear and direct communication moving forward to avoid further confusion or delays. To date, the communication from your team has been among the worst I have experienced in this industry. I want to stress that this complaint is not simply an isolated incident but reflects broader issues within your service coordination and management. I urge you to address these concerns to prevent similar issues from affecting other customers. The lack of follow-up and the poor workmanship fail to meet the implied standard of care and good faith execution of the agreement. Seems like there is a common theme in complaints. This issue does not appear to be an isolated issue.