Terminix of Mount Sterling, OH

James White

Mount Sterling, OH

The technician was very efficient. He also was more than willing to assist with an area that needed attention that we weren’t aware of about. He was polite and got the job taken care of quickly we appreciate everything, and that our technician did and extremely satisfied with the service we receive.

Tiffany M. E

Mount Sterling, OH

My service technician Joe was great! He always goes above and beyond to make sure my property sprayed correctly and double check areas that I may have concerns about. Always appreciate the service be provided!

Walt D.

Mount Sterling, OH

Our technician, Joe, did an excellent job— he was incredibly thorough. Had us come out to look at some areas that we need to pay attention to so that we don’t have any type of past infiltration. We always appreciate him coming to our home; this kind of professionalism makes it easy to continue on and not switch providers.

Shirley Schiefer

Mount Sterling, OH

Terminex doesn't even deserve a 1 Star rating with me. I couldn't be more frustrated and disappointed in this company and I would NEVER recommend them to friends or family, nor anyone else . Their customer service and follow-up care is extremely terrible . My home in Ohio was treated for subterranean and Formosan termites in 2012 and at that time they sold me their warranty plan. You know - ""The Terminix It Guarantee means that if pests come back, so do we - to re-treat at no additional cost. No excuses, just a commitment to care for your home like it's our own with protection you can trust.!"" I've maintained that yearly contract faithfully which has cost me more than $3300, above the initial $1600 liquid defense treatment. I was told during an unscheduled routine annual inspection in 2024 that there was evidence of new termite activity within my home so in-ground bait traps would be recommended. Nobody from Terminex followed up with that recommendation. After numerous attempted phone calls leaving messages that nobody returned, the same inspector showed up at my door unannounced with a small spray can of foam wanting in my house. He was very rude and unable to answer any questions that I had to explain the specific treatment plan that was different than what I was told was needed. I sent him on his way and again tried numerous times to reach customer service, branch manager, anyone. No one returned my calls . This same inspector then showed up once again unannounced just to do an outside inspection , he was very rude and unkind then left. A second team returned at a later date , again unannounced, with that same little spray can. I'll have to say these guys were much more knowledgeable and kind so I let them in my house to the basement where they treated around a window and top of a small supporting beam. They too recommended the bait traps but once again no follow-up. Fast forward to 2025 a new employee came unannounced to my door to inspect , totally clueless to any of my treatment history and their own guarantee. Said he would relay my concerns to his manager. Another inspector then to my home and at least he called prior to schedule a time. I explained this home's history and presented a copy of my warranty . He was polite and many apologies and excuses were given for the poor customer service and assured me his branch manager Roger Stewart in Columbus would be calling me. That was May 2025 and to date no follow-up, despite my attempts to call. I feel Terminex has taken advantage of my trust and my money and has left my home unprotected. I understand they cannot guarantee to permanently eliminate these termites but I trusted and paid them annually to manage and control them. After all they claim to be "experts" . I really don't know where to go from here but they want me to pay for another year of warranty. At minimum I will be contacting the Better Business Bureau. DO NOT HIRE THIS COMPANY TO TREAT YOUR HOME!!

Evelyn Garcia

Mount Sterling, OH

⭐⭐⭐⭐⭐ I couldn’t be happier with the service from Terminix! From start to finish, everything was professional, prompt, and thorough. But the real star is the technician, Joe. He is knowledgeable, friendly, and goes above and beyond to explain what he’s doing and answer any questions. You can tell he truly cares about his customers and takes pride in his work. Thanks to Joe, I feel confident that my home is well-protected. If you want top-notch service, ask for Joe—you won’t be disappointed!

Louis Farchione III

Mount Sterling, OH

My Technician Joe came out today on time and did a great job with treatment and communication. He alerted me yesterday and confirmed this morning. He even called to ask if I wanted a full garage inspection since it was overdue. I appreciate the transparency, open communication, and professionalism.

Angela A.

Mount Sterling, OH

Joe does an absolutely amazing job. He is thorough, knowledgeable and really shows a sense of concern. I have appreciated his kindness, follow-up, and timeliness. I've been a Terminex customer for years and service like his is what keeps me as a customer. I value having a technician who isn't satisfied with the job until I am as the customer.

Schmitt Boslayd

Mount Sterling, OH

If I could leave no stars i would since they were bought out or whatever happened last year. My service is gone downhill. They double charge you, they charge you for services that never get done. Their employee Jerry Gaston say that they've been here but I have clear proof with pictures and videos showing nobody has been here for months. I have canceled my service almost 3 weeks ago and was told by Bradwick Kitts that they were going to date it back and 0 my account out and now i'm getting calls saying I owe hundreds of dollars and that our services are scheduled for july and august. I don't know who's running the show. I know we've talked to multiple different people one person name Bradwick Kitts. who constantly tells us that oh, he'll come out with the service guy Jerry or I'll give you a call back but obviously nothing's getting done. Ten out of ten do not recommend. The fact that I was double charged for pest control maintenance two totally different prices and for mosquito treatments that were never performed that also had two different prices is ridiculous and the fact that we cannot get this resolved after this long is unacceptable. I would not hire them.

Michele Kujaski

Mount Sterling, OH

Joe was great. He's friendly, professional and accommodating. He listened to what we had to say, provided information regarding what he was doing and anything he found and treated accordingly. We're completely happy with his service. Please don't ever stop being our technician! Thanks Joe!

Michael Taylor

Mount Sterling, OH

Johnny was on time and very thorough with applications and cleanings. He also discussed follow-up items from a previous visit and checked on some corrective actions performed then. Johnny is a very thorough technician and looks-out for the well-being of his clients. Johnny is a very good representative for Terminix/Ehrlich.