Terminix of Springfield, NJ

Andrea Mason

Springfield, NJ

I've been a long-term customer of the company, but don't know that each of the products are effective. Regarding the termite treatment. When I purchased my home 15+ years ago, there was evidence of termites on the exterior. According to the inspections, there is no longer any evidence. The reps come regularly to check the bait stations. The mosquito treatment does not seem to be effective. We could not be in the yard or outside for an extended period due to the flying pest. I think that the spray used attracted them. My neighbors didn't seem to have the same issues. As a precaution, I also get the pest treatment. No news is good news, I guess. There has been no evidence of creepy crawlers or silverfish. I appreciate that the company is very responsive and attentive. The reps are timely and the service workers and representatives are polite and empathetic.

Stacy Krieger

Springfield, NJ

I can’t say enough great things about Terminix and specifically my service tech Jamar Ross. He gave me his cell number on one of his first service calls and never makes me feel bad for reaching out to him directly. I’ve had several emergency situations with wasps over the last month and he literally drops everything to come help me. Poor man is probably regretting giving me his number! Jamar is truly my life saver!!

Ed Fernandez

Springfield, NJ

Jamar Ross is fantastic! He's very knowledgeable, great with advice, always very responsive and even checks in with us to make sure we're all set. Any time we've had a question - be it scheduling or admin-related, or pest-related - we just reach out to him. He gets our needs addressed quickly, and always has a patient ear. We strongly recommend Terminix, and Jamar in particular.

Denise Danysh

Springfield, NJ

Jamar is prompt and courteous when he arrives. He takes pride in the service he provides. Jamar took his time to asses our situation so he could offer the best solution to our problem. I am confident in his ability and would highly recommend him to anyone.

sceliksu

Springfield, NJ

Avoid! They came and inspected my home and recommended their 365 plan. when the time came for treatment, they said I need to buy another service and the extra cost starts at 1300 usd despite having inspected the home in the first place. I cancelled their services but they do not refund me keep saying that the refund is being processed.

Kayla Samone

Springfield, NJ

Jamar Ross is an absolute delight. Always greet with a smile and he’s always so friendly and polite. He lets me know that we can reach out for additional assistance if needed which we appreciate. His excellent customer service is why I would stay with Terminix. Well done hiring him!

Cassidy Starr

Springfield, NJ

Recently purchased our home and decided to continue to Pest365 recommended by the previous owners - discussed pricing via text with terminix and then had an inspector come which both provided 2 different prices. The inspector was very nice and tired to be as helpful as possible so I decided paying the few extra dollars was worth it. He gained my trust and arranged a time for the technician to come and do the initial spraying on a time we decided and was arranged to fit my work schedule. Waiting here this morning between my window time to find out no one is schedule to come to my home after I had to make multiple calls to figure out why my time is being wasted. The team stated there was a call out and assigned a new technician promptly. Technician called and was very nice and I understood that I was an addition to his original schedule. My window was 8am-10am and now he will not be here until the afternoon. This is frustrating at the fact that you pay $800+ per year for something that the office cannot even be on top of their schedule. Please beware that if you have a tight schedule don’t bother making an appointment until you have the full day to waste waiting for these people. I hope this service is worth the frustration. Despite my frustrations, our inspector Tony and tech Charles have been wonderful and super helpful through this process. Charles was thorough and helpful for preventative measures in my home.

Katherine Jackson

Springfield, NJ

Francis was awesome he went over everything that needed to be done at the house with our rodent issue we had experience. Sal was the tech that came and help solve the issue at the moment. Both employees were very professional and explained everything where we can understand.

Rajib Sarkar

Springfield, NJ

**Terrible Service and a Waste of Money** I am extremely disappointed with Terminix and their utterly ineffective service. After being charged a whopping $1000 for a single treatment, our home is now infested with both dead and live rats. This situation is beyond unacceptable. Despite numerous attempts to contact Terminix over the past seven days, we have received no response. Their lack of customer service is appalling, leaving us to deal with a worsening infestation without any support or follow-up. Save your money and avoid the frustration. Terminix has proven to be a complete waste of time and money. --- Feel free to adjust or add any additional details you think are necessary.

Frank Pugliese

Springfield, NJ

Yenifer was absolutely amazing! She was very knowledgeable and helpful when servicing our home, thank you so much!