Terminix of Upper Falls, MD

Daredevil71120

Upper Falls, MD

Had William Tonkin out for my annual pest control service and he was great as always. I actually had to reschedule the service originally as I had a death in the family and William was so accommodating with helping me get another time!

Sam Sherman

Upper Falls, MD

This has been the worst experience ever. I paid them in full to come out and treat our problem. The first two times they came out with no problem however the 3rd time no one came out at all after scheduling an appointment. Come to find out terminix canceled and I wasn't informed so after taking off for the appointment no one showed. I called spoke with someone who said someone would call by Monday. No call no email again radio silence. I get a text that someone is on the way Tuesday. No ones available because we had no communication. I call again to cancel and get another appointment when someone is available. They give me a 48hr turn around. Still nothing. I call once again and was told the appointment hasn't been scheduled and what time do I prefer and that this isn't scheduling just notes and my response is to tell them. After reiterating this wasn't scheduling we hang up. I go to check my account because again no one has communicated with me I see they scheduled it for a time I once again am not aware of and then receive a text that a tech is on the way. This is highly unacceptable. I have been trying to reach a manger for two weeks as this has been an ongoing issue. To say this is not the terminix way and to keep getting piss poor service and the runaround instead of addressing the issue is asinine. Once this situation is rectified I will not be using their service again. If I hadn't paid in full I would be taking my money elsewhere. This is so unprofessional. I have never had this type of experience before.

Andreas Brown

Upper Falls, MD

My technician Joshua Krauss was amazing explaining everything during and after the inspection. Very informative and solution / observation driven feedback. 10/10 would recommend him or want him to evaluate my house in the future.

Alicia LaBarrie

Upper Falls, MD

I continue to have the utmost satisfaction with Terminix for the following reasons:-Professionalism: The technician arrived on time and conducted himself with the highest level of professionalism throughout the entire process. The technician informed me of how to keep the exterior of my home termite-free by suggesting I keep the grass around the perimeter of my house cut low to keep the pests from building a tunnel near the house. -Customer Service: The customer service representative was very responsive and accommodating, promptly addressing my billing request. The representative's friendly and helpful attitude also contributed significantly to my positive rating of this company.-Results: Most importantly, Terminix's pest control measures have been highly effective. My daughters and I have not seen any pests reoccur, which has greatly enhanced our comfort and peace of mind.Thank you for providing my family with such outstanding service! I would highly recommend Terminix to anyone in need of reliable and professional pest control solutions.Stoked Customer Alicia L.

Emmett Carolan

Upper Falls, MD

I made an error when selecting what type of service I needed when using the website. The exterminator who showed up to do the service worked with me to understand the options and took the time to call a customer service rep who drove to my house and met with us within 30 mins of meeting the exterminator. She helped me with the correct service we needed and was very knowledgeable and helpful. The exterminator was a very good representative for Terminix also and deserves to be recognized as well. I really liked the no pressure sales tactics that every employee I talked to used and how everything was explained both with pros and cons. Both people I met in person were great and well versed in the companies operations and types of treatments we needed.

David Thompson

Upper Falls, MD

Since my Wife and I contacted Terminix, we’ve been impressed with the level of customer service and rapid response that we’ve gotten from such a large company. The experience feels like we’ve been serviced by a small local company, in all the right ways. Nick Burroughs has been professional, helpful, and courteous every step of the way and cares for our property like it were his own.

Adam H

Upper Falls, MD

I've used Terminix for at least 6 years now and I've been very happy with them. I've had the same technician, Nick B., the whole time and he has been great to work with. He quickly followed up on a few questions I've had even when he wasn't at my house for an appointment. I definitely recommend Terminix.

google user

Upper Falls, MD

Before you sign on with this company certain things you need to know that they do not tell you when a salesman comes to your home. Most importantly, your technician is not allowed by their company policy, to get up on a small stool or even a small ladder to take care of any insect problem you have on your house so if your problem is not a little more than arm's length you are on your own or you will have to get another company that will take care of that problem. Secondly all your calls go through a call center and sometimes your messages and issues that you need resolved might get a return response from the proper parties,but most often you don't and you'll find yourself chasing down for someone for service. Lastly do not count on your appointments that they give you. The last two appointments that I had with two specific individuals did not show and I have been trying to get help for almost a month and this is added to the fact that any of the special arrangements that I had to make for the people involved and the time to be there was unacknowledged and ignored and no apology was ever offered except for the call center who can only after that take yet another message and send yet another email and each team member seems to point the finger at the other one. And don't dare voice your frustration because the supervisor will hang up on you. The only reason I am even giving them two stars because the technicians that I had were decent people doing the best they can within the confines of the company policies. You will be better off getting a local company and paying a little more money in getting the top service you deserve.

Carol Moyer

Upper Falls, MD

The office staff and the service technician were very professional, personable, thorough, and accommodating in ensuring that the temite inspection and bait stations were in the best condition and location. The service technician, Mark, showed sincere interest in my requests and inquiries. Thank you!

saadia tari

Upper Falls, MD

Scheduling was easy and done in 3 minutes. The gentleman who came to provide the service was very knowledgeable!! On time! Respectful!! SO MUCH BETTER THAN ORKIN. They were rescheduling me, their service men were lying that they did a service, everything was just awful