Terminix of Brooklandville, MD

Nicole Boccelli

Brooklandville, MD

Terminix has been amazing in helping us! We spotted a mouse, and their amazing exterminator Kenneth showed up in less than an hour. The mouse was dead less than an hour later, and now we can breathe a bit easier. 😊

Jennifer Sampson

Brooklandville, MD

Kenneth is great. I told him where I was seeing ants and he explained I didn’t have to wait until my next appt. Gave me his card and told me to call him anytime and he would come take care it. Very friendly!

Heather Lentz

Brooklandville, MD

I have been using Terminix for 2.5 years. When it comes to exterminating it really comes down to your tech. My technician Oladapo goes above and beyond. He is friendly, reliable, trustworthy, great communication skills, has a strong knowledge of what he is doing and listens to your concerns. Oladapo is definitely an asset to your company. And I must say that he is the main reason I have been continuing my services with Terminix. I refuse for another tech to be sent to my house.

Pantalonious Arts

Brooklandville, MD

Kenneth has been our technician for 2 years now and he is wonderful. He always reminds us before his visit and arrives on time. He is extremely friendly and kind all the while exhibiting the utmost professionalism. We are a home with several animals and he is always friendly and kind and to them as well if one of the dogs happens to sneak out of the bedroom to see what’s going on in the house. He is ALWAYS conscious of where he sets traps or bait to ensure there is zero chance of any of our animals becoming harmed from anything, which we couldn’t be more grateful about. We truly couldn’t ask for better service from a better technician, Kenneth is THE best.

RACHAEL WEAVER

Brooklandville, MD

Kenneth Warren goes above and beyond with my service from Terminix. He is very kind, knowledgeable, and he always shows up on time with a smile. He doesn’t mind answering any questions I may have and he always makes time to hear and address any concerns. I have recommended Terminix to my friends and family just because of my experience with Kenneth, and I have stayed with Terminix mainly because of his great service. Any pest company can protect your home, but Terminix will go above and beyond with customer service. I 100% recommend trying out Terminix, you might just get Kenneth.

Gio Como

Brooklandville, MD

Terminix has always been reliable, on time, notifies you ahead of visit and notified you when they arrive. Before they start work they ask if you have any concerns, and if there is anything else you'd like them to do. After they finish they have you confirm the work and the bill. Why is this important to me? I have had OTHER services (not terminix), that have never notified me when they be coming. And they don't notify me when they arrive or leave and then these OTHER COMPANIES send me a bill for rook that I never went in the spring done. This is why I like Terminix. They're professional, they provide personal service and keep you informed. If they discontinue this kind of service I would do two things. I will let you know and I would find another company

Samantha Rizzi

Brooklandville, MD

Please, please do not use this company!!!! I could not be more disappointed. I had a bat in my house, the inspector came out. I signed a contract for removing the bat and closing up all exclusions in my attic. I thought we talked about what days I was available to be there but maybe I was not clear enough. They scheduled me for 5 days later and assured me the team would be at my house between 8-8:30am and out before 10am so I could go to work right after. That day I woke up 2 hours early so I could drop the dog off at the sitters, be at my house (which I’m obviously not staying at right now) to get ready for work and for them to arrive at 8am. At 9:15 I call and ask for an update because I had not even received a call from anyone? They rudely tell me they were “running late” and wouldn’t be there until between 1-3pm. I called at 3:15 and was told someone would call me back with an update in an hour. I called at 5:15 and was told the technician AND branch manager were not answering and could not give me an update. Shocker, they never showed up and never called. Running 9 hours late to what I would think would be their first appointment of the day? And they can’t even call and tell me? I ask if they can fit me in another day and the next one isn’t for 2 weeks. I ask to talk to a manager and was told “someone would call me in a couple days”. Not to mention I had to tell my boss I would not be coming to work at all that day, which did not go over well. The next day I called and got a refund.

Daredevil71120

Brooklandville, MD

Had William Tonkin out for my annual pest control service and he was great as always. I actually had to reschedule the service originally as I had a death in the family and William was so accommodating with helping me get another time!

Sam Sherman

Brooklandville, MD

This has been the worst experience ever. I paid them in full to come out and treat our problem. The first two times they came out with no problem however the 3rd time no one came out at all after scheduling an appointment. Come to find out terminix canceled and I wasn't informed so after taking off for the appointment no one showed. I called spoke with someone who said someone would call by Monday. No call no email again radio silence. I get a text that someone is on the way Tuesday. No ones available because we had no communication. I call again to cancel and get another appointment when someone is available. They give me a 48hr turn around. Still nothing. I call once again and was told the appointment hasn't been scheduled and what time do I prefer and that this isn't scheduling just notes and my response is to tell them. After reiterating this wasn't scheduling we hang up. I go to check my account because again no one has communicated with me I see they scheduled it for a time I once again am not aware of and then receive a text that a tech is on the way. This is highly unacceptable. I have been trying to reach a manger for two weeks as this has been an ongoing issue. To say this is not the terminix way and to keep getting piss poor service and the runaround instead of addressing the issue is asinine. Once this situation is rectified I will not be using their service again. If I hadn't paid in full I would be taking my money elsewhere. This is so unprofessional. I have never had this type of experience before.

Andreas Brown

Brooklandville, MD

My technician Joshua Krauss was amazing explaining everything during and after the inspection. Very informative and solution / observation driven feedback. 10/10 would recommend him or want him to evaluate my house in the future.