Terminix of Towson, MD

Janelle Wenzel

Towson, MD

My father passed away recently. He had Terminex service for many years. When I tried to cancel the remainder of his termite plan, they told me I would still have to pay the remaining balance. All of the years my father had been a loyal customer, the remaining fee could not be waived. Completely disheartening. The termite plan was totally overpriced, in the first place. Complete waste of money! I do not recommend their business. Their customer service is horrendous! I got the run around every single time. Very frustrating. They clearly do not care about their customers. Go to Home Depot instead!

Nancee L.

Towson, MD

Providing an update after I posted about the abysmal customer service I received. Mgt called me once and the sales rep called me once. I missed both calls...

Michael Muench

Towson, MD

Don't get me wrong your tech was great. Helpful person that really tried his best. He was great, deserve a raise for how nice and helpful he was. It's the fact I got charged $400 for 6 snap traps I could get from Amazon for $6 each. That's pretty ridiculous, honestly I can't believe it. It was a waste of my time. Also the sales man said he had photos of multiple spots where mice could be coming in from, but as soon as I asked to see them his iPad couldn't pull them up and then he started pushing us hard to spend $1200 more on getting that problem fixed. I didn't agree till I had proof of there actually being points of entry You guys basically scammed us because "we have dogs" so 6 snap traps is the best we can do it's a joke!

Sheena Bolding

Towson, MD

I have been extremely dissatisfied with the service provided by Terminix since the very beginning. I am thrilled that my contract has come to an end. From the beginning, I reached out to the sales person to advise that I did not want live traps in my house, requested that my contract ($3000+) be modified since all that was done was the exclusion. Sandra, I believe her name is, just ended up ignoring my phone calls. The quarterly exterminator who came to spray the exterior did a satisfactory job. The back-and-forth phone calls, web chats, texts, to end my contract was extremely frustrating. Instead of removing my termite bait stations they replenished them. They claimed that my service contract could not be canceled until the bait stations were removed, but kept delaying removal. Finally, they just canceled my contract and never removed the bait stations, which is OK with me because I just wanted to cut all ties.

Kenya Avant

Towson, MD

I highly recommend Terminix’s regular pest control service. Sam is professional, reliable, and always does a great job. This last appointment caught me off guard since I only received the reminder text a day before (I prefer the usual advance notice). Still, the pest control service itself is excellent and worth it. However, I don’t recommend their termite service—it’s handled very differently and hasn’t met my expectations.

Carolyn York

Towson, MD

Excellent service, as always! Our technician communicates perfectly, both in advance of and day of service. He is always on time, is efficient, and notifies me of any findings without my having to ask. Would recommend in the highest possible terms!!

Nicholas S.

Towson, MD

Terrible service, rushed appointments (One guy literally said "I'm trying to hurry out of here so I can go get in my pool"), and they have 0 rapport with...

ozkan cil

Towson, MD

I called and spoke to Alvan, and he kept saying we do not talk to customers for too long. He kept rushing me and then closed the phone on me. I called again and spoke to Rickia. She was great, helpful, and respectful. She has a calming voice. Helped me out with my issue and got my services up and running. After I get my first two treatments and see how the flea treatments go I will update my review.

Kevin Horejs

Towson, MD

Customer for years with a service plan, yet they overcharge, ignore my requests, lie about what they do around our home and how long they are here (for gods sake we have a video doorbell) and even after multiple calls and complaints and being told our branch will contact us about a refund I hear nothing. Do yourself a favor and go with a local company and support an actual small business because the service you get is laughable at best, a scam at worst.

Nancee L.

Towson, MD

Not surprised to see all of these poor Terminix ratings. I used Terminix Rodent Control service. Somehow I let their salesperson, Josh, talk me into a...