Terminix of Gaithersburg, MD

Ikl Graces

Gaithersburg, MD

Ruben Larios has been our general pest control technician for over 30 years. He is professional, knowledgeable and takes care with his service to our home. He is wonderful to work with and is always looking out for our best interest. We highly recommend Ruben and Terminix.

Svetlana Phagava

Gaithersburg, MD

David from Terminix has been coming to treat my house for over 10 years now. He is the most attentive, caring, and professional technician. David makes sure nothing is missed, is available to discuss a problem during and in between the service calls, and always finds a moment to greet us and ask how things are. Thank you, David!

David Meslar

Gaithersburg, MD

At 5am this morning, I found a Terminix employee passed out in his car after crashing into my neighbor’s yard. When I approached to check on him, he was clearly intoxicated—delirious, confused, and completely unfit to be driving. I called the non-emergency police, but by the time I returned, he had already left the scene and discarded a bottle of alcohol in the street. This is an incredibly serious incident. We live in a neighborhood where kids play outside and families are often walking early in the morning. The fact that someone representing Terminix was driving under the influence in a residential area is beyond alarming. I hope Terminix investigates this immediately and takes the appropriate action to prevent this from ever happening again.

Bahareh Klein

Gaithersburg, MD

Over the past decade, we have relied on Terminix for our routine insect control maintenance needs. Their flexibility and accommodating call center have consistently met our scheduling requirements. Sean, our technician, is fantastic. He maintains open communication throughout his visits, providing detailed updates on his tasks, completion time, and I especially appreciate his overall thoroughness. I particularly value his attentiveness to my concerns and his friendly demeanor, which never conveys a sense of rush or annoyance.

Natalie Dillon

Gaithersburg, MD

Terminix had taken care of our home for 30 yrs and while most techs have been professional and able. Archie Donaldson is all that and also takes the time to know you and your concerns, thoroughly investigate and communicate his findings and suggestions and he is just so polite, kind, and friendly. Archie is the best and we appreciate him and his service.

Annie S.

Gaithersburg, MD

Several issues were upsetting:..1. The call center, or someone, got mixed up regarding appointments for service. I changed the date of one appointment...

Greg Z.

Gaithersburg, MD

I have been trying to get my money back for services not completed for 7months and still waiting on a resolution. I was on auto payments, then they said I...

Lilly Clayton

Gaithersburg, MD

We will not be using Terminix. We are previous customers and we were looking to re-establish service. The person sent to our home seemed to be a salesman who quoted us $20,000 and was pushing getting our attic immediately re-insulated. An immediate “urgent” subscription to allow them to fully work on our “problem.” It was clear he was looking to make a commission. Instead of giving options or reasonable prices he kept pushing for “exclusion” work. I called the Customer Service team to see if i could at least just get a monthly membership BUT instead was met with a rude person who told me to email the tech and ask them for it. For the record we don’t have anything major other than the occasional pests we get with changing seasons. However if you asked Terminix it’s time to burn the house down and move states ! We got a second opinion and went with someone else. And no I will not be emailing your social support account Terminix .. save it .. Cheers !

Adrian CW

Gaithersburg, MD

We've been using Terminix for a while, so for that and their years of great Service in the past - 2 stars. After several years we have to say we've finally had enough for the following reasons: 1) Increasing Prices, 2) Last minute communication about an Appointment, 3) Minimal "rapid" external treatment, 4) No follow up to inquire on a need for any internal issues, 5) Upselling to full pest treatment and "insulation" at a significant cost, 6) Cancelling means that a recent payment does not count toward any issues not resolved during the recent visit, 7) Calling the local office seems impossible - only a general 800 number is available, 8) The Customer Service team are only interested in Revenue - not resolving an issue (bug related or billing!!) and certainly not empathic when it comes to trying to keep current Customers, and I'm sure there is more... Their prices seem to have increased every year, to the point where it is now double what we were paying 5 years ago!! We always had a good relationship with the technicians who came, but in recent years it seems that they just rush from one Customer to the next. The "Exterior General Treatment" we had a quarterly contract for has mostly resulted in the Technician applying some treatment in a few spots outside, and maybe sweeping away a cobweb!! The notice of their arrival is by text on a smart phone, usually late in the afternoon the day before. Scheduling and working around that means that they now take it to mean they have done their best to contact us and turn up when they can. Years ago they would always knock, or ring the doorbell, and inform us they that had arrived and were starting, or had just completed the service. They would always inquire if anything internally needed review or treatment, although that seems to be a thing of the past. The only time that they have followed up in the past year was to "upsell" their service and offer a complete pest control and insulation - for a few thousand dollars... In closure, after cancelling the service (shortly after a visit that I did NOT know was going to occur) - I have my quarterly bill for that 10 minute visit. It is for the quarter - but because I've cancelled the service - they will not come back and perform an internal treatment. Can I refuse to pay for the treatment that was done? Of course - but as their Customer Service states - I owe them for that treatment and failure to pay means it will go to Collections... I am pretty sure I will need a pest treatment again when Spring and Summer roll around again - but I will not be using Terminix.

Noah M.

Gaithersburg, MD

Terminix did several things that tarnished their reputation with my wife and I during my three year service contract with them: 1. We paid thousands for...