Terminix of Kensington, MD

Munira Basrai

Kensington, MD

Ruben Larios the tech and Francis the inspector were absolutely fabulous!!' Thorough, knowledgeable, showed concern, educated us and provided correct guidance and treatment options. They answered all our questions, very orofessional. Ruben did a very treatment plan and webt above and beyond. Very satisfied... thank you both!

ashanti partee

Kensington, MD

Sam did an excellent job during our service visit. He was punctual, professional, and took the time to explain everything he was doing. He answered all of my questions, was respectful of my home, and made sure I understood what to expect after the treatment. I really appreciated his knowledge and attention to detail. It's great to have a technician who genuinely cares about providing quality service. Thanks, Sam, for a great experience!

Cissy Lyons

Kensington, MD

So we called to book a service yesterday, and the technician texted at 7am today. They stated they would come around 2-4/5pm today yesterday on the phone. As of 6pm we called the agent that was supposed to come “Ethan”, no response. So we called customer service they said we dont see anything saying it needs to be rescheduled we will call him, they did and he answered. He said he would contact us to the customer service people (lie). We let her know we have to leave the home by 8pm we have been waiting all day. She confirmed he would absolutely be coming before that time. So 7pm rolls around we call customer service again, this time I ask why the agent couldn’t contact us saying he’s going to be late STILL or if he cant come at all? She said I just called him and couldn’t get an answer. She said the most she can do is just let his location know he hasnt reached out and hasnt come. So I said how can you guys charge people and lock them in 60 days but not call or show up? She said Im not sure Im sorry. She asked if we would like to reschedule for a week later with a different agent, I said well wl this agent actually show up and respond? She said I dont know I cant promise that. So I said okay no need to reschedule for next week I think its best we look for a different company that can actually contact agents. How are you booked up with appointments you dont show up to, nor call to reschedule, nor text to communicate you will be late? The least the company could do is schedule the next morning if they are 100% at fault for not showing up and not communicating.

W Anderson

Kensington, MD

Terminix has been my pest control service provider for over10 years. Mr. Dillard has been our technician since 2023. He is professional, knowledgeable, responsive, thorough, trustworthy, consistent, and courteous. We are very pleased with the services provided and will continue with Terminix as long as Mr. Dillard is our assigned technician. The only challenge we have had with Terminix is the billing, which is subject to change without notice or our approval.

ZuzuG

Kensington, MD

Alvin, the technician provided excellent service and attention to detail. His service was exceptional. He’s a great representative of the company.

Carla Lee

Kensington, MD

Deonta' was my Tech today. He was very informative, and knowledgeable. He knew his job and is good at what he does. He explained to me all that he was doing as well as telling me about additional services that Terminix provides. I do HR for a Fortune Five Hundred Company and if given the chance, I would hire him in a heartbeat. His professionalism and treatment of his customers actually made Terminix look good. And I hope that Deonta' is what my future service looks like. I have actually been looking at other companies because of some very unprofessional treatment by Terminix. But after meeting Deonta ' I will hold off for now. Great Job Deonta' ...Keep up the good work...I would give you a 10 if I could. Terminix is lucky to have you...I hope they know it and appreciate your had work and exemplary attitute.

Patricia B

Kensington, MD

My house has been under Terminix care for 15 years. Oliver has been our service provider for many years and his work has been flawless. We always receive a call before and feedback after sometimes with pictures. Always willing to adjust service as necessary and come fix any unexpected problems. We have been very satisfied with both the company and providers.

Paige L

Kensington, MD

We've had Termix for some time however, this more recent experience has been extremely pleasant and informative. Our expert, Kitt S. Is wonderful. Hes thorough and explains problem areas. I was able to ask 100s of questions to learn more about prevention and maintenance of the property. The snow obviously got in the way for additional areas of concern (its icy and unsafe) however, Kitt S. was thorough inside the home.

oscar alvarenga

Kensington, MD

Ruben our technician was great from the moment he walked in our home. He listened to our concerns and then explained what he was going to do. He also shared advice on what we can do to help. Once he finished he showed us and explained what he did. Ruben did a great job representing the company and I highly recommend him.

Beth Bavis

Kensington, MD

They do not show up when they’re needed. We have had Terminix for a couple years and the service has been just okay. We pay quarterly and they are supposed to come out if there are any issues. We called 2 weeks ago for service and we have now waited for a tech on 3 different days this week and no one showed up. No apology, no reason just no shows. We have canceled our service and are going with a locally owned company. Just be cautious when using this company - they are big and do not seem to care at all about customer service.