Orkin of Krum, TX

Daniel Dickerson

Krum, TX

I called about a warranty issue and needed to schedule a service call. I called 3 times and was told that I would get a call back but never got one. I finally got a visit scheduled and they never showed up. I called to speak to a manager and they put me on hold and hung up. Complete waste of time and it looks like they won't stand behind their warranty.

Lisa A-DFW Real Estate Agent

Krum, TX

I am so impressed with Orkin. I’ve been a customer of multiple Pest Control companies, but no one has been as kind, professional, and thorough in eliminating spiders, bugs and other creepy things from my home. Billy is the best. He was very knowledgeable and experienced. I felt confident that the problem was solved when he left.

Caleb Lawrence

Krum, TX

I have not had a good experience with orkin. I paid close to $500 and saw no relief from some American roach problems that we were having. I expressed concern and got zero response. quiten frustrating. I will be trying to contact higher level emplyees to understand what the real issue is here. because this was strange.

Jay Cee

Krum, TX

Took a few visits but the issue we were having is under control and Caitlin is FANTASTIC. With very thorough explanations of what they were doing, how to best maintain, tips on what NOT to do, very friendly and wants to help you...I couldn't ask for a better service person, thank you!

Lisa Alstatt

Krum, TX

I am so impressed with Orkin. I’ve been a customer of multiple Pest Control companies, but no one has been as kind, professional, and thorough in eliminating spiders, bugs and other creepy things from my home. Billy is the best. He was very knowledgeable and experienced. I felt confident that the problem was solved when he left.

Richie B

Krum, TX

Jeff Ulmer with Orkin is absolutely amazing. Incredibly thorough. Very patient with any concerns or questions we had. Gave us a ton of insight and reassurance. Told us how to address and prevent any possible future problems. Very grateful for Jeff. Couldn't be happier with our experience. Thank you!

Carole Richins

Krum, TX

When did Orkin decide to stop being a customer friendly company? Our family has been a customer with Orkin for well over 19 years so imagine my surprise when I called last week and it was not Sally or Lameka that answered, it was a Call Center. The recording stated: "Currently your wait time is greater than 4 minutes." I had a choice of staying on hold or leaving a message. After waiting for more than 24 minutes for someone to answer, I hung up. Later in the afternoon, I called and once again the same recording of telling me, “Currently your wait time is greater than 4 minutes”, which turned into 20 minutes before someone answered. I gave the information of our account to the woman that answered the phone. My question to her was, does Orkin have a new address for it was not the same address as previous years? Just wanting to be sure payment was going to the correct place. The person stated: "I don't have access to that information, but I can have someone from the office call you back." I asked if Sally or Lameka could help me and that is when the woman said “We are the Call Center, all we do is relay the message. Someone should contact you with your answer. Well, here we are 3 days later and no answer. I was able to verify the correct address by digging around. So, my question to the Management team is this, why mess up a good thing? Sally and Lameka at the Wylie Branch are always on the top of their game and ready to assist. The are both amazing assets to Orkin. So now I have to contact a Call Center and wait days before I can get an answer or even have a technician to come out? Not happy with the path your company has chosen with using a Call Center Service.

S K

Krum, TX

Rude and unprofessional staff. Poor service and wouldn’t stay true to words. We selected insect control and mosquito control service. They came to first check if they could do it. They agreed and did service. We still saw lots of mosquitoes so I called them again. They came to check and said oh there were pollinators plants so they couldn’t really do much about it?? So what was the point agreeing to do mosquito control and charging?? I said ok then cancel the service!! They have money back guarantee, so refund charges?. I was told by frontdesk manager was out two weeks and would do when he comes back. Two weeks forward, no one contacted, I called again and was told “I didn’t decide for manager to come, so they closed account??” Which I didn’t. So I said to let me talk to manager. I was told manager was still out and would call when back?? I will be talking to my bank about it. Talked very rudely and extremely unprofessional! DONT RECOMMEND!! Update: PLEASE don’t post generic message as a reply. I did call on that number and asked to talk to someone else because person who answered was the one who did all above conversation. And he said no one else is there and manager is out. Don’t pretend to resolve the issue!

Shirley Blyth

Krum, TX

Just had Orkin come and do a full home treatment for termites. The 3 guys were all great, professional, thorough and took pride in their job! Thanks for a job well done!

Sean Napoles

Krum, TX

I have been using them for over a decade. Their technicians have always been nice and anytime I needed them to come back, they came back right away. Have recommended them to countless friends and family members.