Orkin of Royse City, TX

Registered Nurse

Royse City, TX

I feel like I was taken advantage of. I called orkin to my home because I found evidence of carpenter ants by a window. When the salesman came out, he searched the house and said we had rats in our attic. Having two babies at home, I obviously agreed to pay whatever I could to rectify the situation. So instead of $750 for carpenter ants, we paid almost $5000 to remove rats too. However, after two weeks of setting traps, ZERO rats were found. Not even one. I feel this is predatory and I was prey as a new mother trying to keep her children safe. Would not recommend. UPDATE: I called the number requested by the company below and was asked if somebody from service could call me back. Do you think I received a call back? No. Another scam to try and make it look as if they care about doing genuine business.

Myeshia Semba

Royse City, TX

I don't even know where to begin with my experience with Orkin. I decided to give them a try during the rainy season because I wanted to get ahead of potential pest and mosquito problems so my family and I could actually enjoy our outdoor space. Unfortunately, the entire experience has been one frustrating issue after another. I initially spoke with a sales rep and scheduled my first pest treatment along with a free attic inspection for possible mice activity. I was told both appts were scheduled for the same day. The pest control tech showed up and completed the service, but the attic inspection rep was a complete no-show. That should have been my first red flag. When I called customer service, I was informed that the inspection had never actually been scheduled. Later, Jason from the local office contacted me and explained that the call center had made the scheduling mistake. To be fair, Jason was professional, helpful, and thorough during the inspection once it was finally rescheduled. He gave great recommendations and a quote for attic insulation. Although the price was higher than I could afford at the time, I appreciated his honesty and intended to revisit the service later. Unfortunately, the problems didn't stop there. Just three days after my first treatment, I noticed another pending charge on my account. I called customer service and was told I had been placed on monthly autodraft billing. That made no sense considering my treatments were only supposed to occur every other month. I specifically requested that payments only be drafted after services were actually rendered. The rep assured me that autodraft had been removed and refunded the extra charge. Fast forward to my second scheduled treatment on 5/7. I noted another draft hit my account on 5/6. I called customer service again, and Kay informed me that the previous rep had never canceled the monthly autodraft. At that point, I told her I was considering canceling my services altogether, but she convinced me to give Orkin another chance since the money had already been withdrawn. She also assured me the autodraft issue had finally been fixed. Then on 5/7, no tech showed up for my scheduled treatment. After yet another call to customer service, Qwana informed me that someone had moved my appt from 5/7 to 5/14 without notifying me. At that point, I requested to cancel everything and receive a refund. Once again, I was persuaded to give Orkin "one more chance" after being offered 15% off future services and promised that a tech would come out the very next day between 4-6PM. Surprise, surprise no one showed up the next day either. I called customer service again, and after explaining everything for what felt like the hundredth time, I asked to officially cancel all services and process my refund. The rep rushed me off the phone, simple saying the refund would be returned to my card on file. something felt off, so I checked my online account shortly afterward and discovered my treatments were STILL active. I waited about 30 minutes and called bac to speak with a different rep named Raisin, who was honestly the only customer service re that seemed genuinely helpful and transparent. She informed me that the previous rep hand did not cancel my services and hand not even started the refund process. She also informed me that the previous rep had scheduled the appt for 5/3 instead of next day, which is wild considering we can't go back in time. Raisin apologized, stated she canceled everything properly, and escalated my refund request to management due to the repeated scheduling failures and services not being rendered. She told me a manger would contact me the next business day. It has now been two business days, and I still haven't received a call from a manager. My account still shows scheduled treatments online, and at this point, I'm seriously considering going directly to the local office just to get answers. Would not recommend 2/10

Jimmy Booles

Royse City, TX

Had some scheduling problems for a period . They would say they were coming and the didn’t . Mgr straightened that out and sent two guys out . One to survey my house and property and the other to treat my house. Both were professional and exactly on time. I appreciated their attention to detail and feel confident in their service provided. Just don’t call the National number ( that’s where the problem was ).

Dorothy Burr

Royse City, TX

I’ve been a customer of Orkin for years at other locations, but my recent experience with the Arlington, Texas branch has been by far the worst customer service I have ever dealt with. They rescheduled my appointment without any notice. I only discovered the change when I checked their online portal. No phone call, text, or email…nothing. After calling to complain, I rescheduled, only for the appointment to be changed two more times with zero communication. When the technician finally arrived, he was over an hour late. I had taken time off work and completely rearranged my schedule around this. It’s unclear if this is a management problem, a scheduling system issue, or something else, but the complete lack of communication and respect for the customer’s time is unacceptable. Because of this experience, I’m seriously considering whether to continue using Orkin in Arlington. I haven’t decided yet if I’ll be back. Edit to reply: I did call the number provided and they were no help. I had to set up a call back from a manager and they are again disrespecting my time.

Kimberly

Royse City, TX

Lucas was awesome! He helped out Antonio who was supposed to come out 2-4 but due to storms Lucas came to at least cover the inside! Just like Antonio he was on time respectful and did a clean, efficient job! Both Antonio & Lucas are fantastic - thanks guys!

Kirk Wiginton

Royse City, TX

Always professional service. The value of their service exceeds our expectations. Orkin provides a peace of mind in our home.

Eric Roman

Royse City, TX

Very thorough and professional. They clearly explained everything they did and answered all my questions. I am happy with the quality of their work. Thank you for coming so quickly.

Shonda L

Royse City, TX

I am writing this review express my dissatisfaction with the service provided on November 24. My tenant scheduled a treatment for that date with a confirmed time window of 10:00 AM to 12:00 PM. Since my tenant was unavailable due to work obligations, I personally went to the property to ensure access. After waiting for three hours, I left without any communication from your team. This was a complete no-call, no-show on Orkin’s part. When my tenant contacted your office, she was informed that the system was down due to rain. If this explanation is accurate, I would like to know how long the system was down and why no proactive communication occurred once it was restored. It is unacceptable that the customer had to initiate contact hours later to learn this information. Instead of addressing the missed appointment, Orkin sent a text stating that someone would arrive between 12:00 PM and 2:00 PM on November 25. I called to confirm and requested a 30-minute arrival notification, which was acknowledged. I also asked to escalate yesterday’s issue and was told it would be noted in the system, with a response timeframe of up to 48 hours. Update: Orkin apologized and we were able to work something out. Updating to 3 stars. I have another treatment scheduled and if they show up to that one, I'll update my review.

zena alhaj

Royse City, TX

Jose came today and did the first phase of service. He was really nice, explained everything very thoroughly and was able to do a walk-through of exactly what he was going to do! He sprayed two forms of insecticide and even did a perimeter spray around the whole house. We are still waiting to see results but in terms of customer service from consultation to phase I everyone has been very kind and thorough.

Katie Keenan

Royse City, TX

Hector is the best! Since the initial inspection and at every bi-monthly service he is always knowledgeable, quick, and professional. I have seen a real difference in my pest problem thanks to his intervention.