Orkin of Pilot Point, TX

Richie B

Pilot Point, TX

Jeff Ulmer with Orkin is absolutely amazing. Incredibly thorough. Very patient with any concerns or questions we had. Gave us a ton of insight and reassurance. Told us how to address and prevent any possible future problems. Very grateful for Jeff. Couldn't be happier with our experience. Thank you!

Carole Richins

Pilot Point, TX

When did Orkin decide to stop being a customer friendly company? Our family has been a customer with Orkin for well over 19 years so imagine my surprise when I called last week and it was not Sally or Lameka that answered, it was a Call Center. The recording stated: "Currently your wait time is greater than 4 minutes." I had a choice of staying on hold or leaving a message. After waiting for more than 24 minutes for someone to answer, I hung up. Later in the afternoon, I called and once again the same recording of telling me, “Currently your wait time is greater than 4 minutes”, which turned into 20 minutes before someone answered. I gave the information of our account to the woman that answered the phone. My question to her was, does Orkin have a new address for it was not the same address as previous years? Just wanting to be sure payment was going to the correct place. The person stated: "I don't have access to that information, but I can have someone from the office call you back." I asked if Sally or Lameka could help me and that is when the woman said “We are the Call Center, all we do is relay the message. Someone should contact you with your answer. Well, here we are 3 days later and no answer. I was able to verify the correct address by digging around. So, my question to the Management team is this, why mess up a good thing? Sally and Lameka at the Wylie Branch are always on the top of their game and ready to assist. The are both amazing assets to Orkin. So now I have to contact a Call Center and wait days before I can get an answer or even have a technician to come out? Not happy with the path your company has chosen with using a Call Center Service.

S K

Pilot Point, TX

Rude and unprofessional staff. Poor service and wouldn’t stay true to words. We selected insect control and mosquito control service. They came to first check if they could do it. They agreed and did service. We still saw lots of mosquitoes so I called them again. They came to check and said oh there were pollinators plants so they couldn’t really do much about it?? So what was the point agreeing to do mosquito control and charging?? I said ok then cancel the service!! They have money back guarantee, so refund charges?. I was told by frontdesk manager was out two weeks and would do when he comes back. Two weeks forward, no one contacted, I called again and was told “I didn’t decide for manager to come, so they closed account??” Which I didn’t. So I said to let me talk to manager. I was told manager was still out and would call when back?? I will be talking to my bank about it. Talked very rudely and extremely unprofessional! DONT RECOMMEND!! Update: PLEASE don’t post generic message as a reply. I did call on that number and asked to talk to someone else because person who answered was the one who did all above conversation. And he said no one else is there and manager is out. Don’t pretend to resolve the issue!

Shirley Blyth

Pilot Point, TX

Just had Orkin come and do a full home treatment for termites. The 3 guys were all great, professional, thorough and took pride in their job! Thanks for a job well done!

Sean Napoles

Pilot Point, TX

I have been using them for over a decade. Their technicians have always been nice and anytime I needed them to come back, they came back right away. Have recommended them to countless friends and family members.

Tiffanie Pippin

Pilot Point, TX

I have had such a great experience with Orkin. I called to schedule an appointment and the lady I spoke with was so sweet and knowledgeable. I got an appointment that same day. The gentleman that came out was on time and very efficient. He was also very nice and knowledgeable. I would definitely recommend them.

Tracy White

Pilot Point, TX

Technicians are knowledgeable and courteous. I had several questions for my tech yesterday and he gave me thorough answers. Very friendly too. Would recommend Orkin to anyone who needs pest control.

Laurie Merrick

Pilot Point, TX

Jeff came out and gave me great advice along with an estimate and helped to set up my extermination. He and his tech were very professional and helpful. I’m glad I hired Orkin for my extermination!

Albert Foster

Pilot Point, TX

I cannot thank you enough Jeremiah and Bryan. You guys are very knowledgeable and patiently explaining the root cause of the problem and then provided a detailed solution to all the issues in my house. Thank you Kyle for excellent service. Great guy, you are the best. You guys are the best and now I have a peace of mind.

Nina Jabourian

Pilot Point, TX

Bryan Spear was our technician. He was very personable and professional. We’re very happy with our service.