Orkin of Germantown, MD

Bonnie Adams

Germantown, MD

Mike Marshall provided excellent "customer service!" He was timely and professional. He answered my questions and was very helpful. Many thanks for a job very well done!

Bita Riazi

Germantown, MD

I can’t say enough good things about the customer service I’ve received through Orkin, and especially from the representative I’ve been working with, Jhony. From day one, Jhony has gone above and beyond every single time. No matter the question, concern, or request, he has been incredibly responsive, organized, thorough, and dependable. Whether it was stopping by to take a closer look at something, helping coordinate our termite treatment, or preparing for our upcoming attic remediation and pest control services, he has consistently shown genuine care and professionalism throughout the entire process. What really stands out is his follow-through. So many companies promise customer service, but Jhony actually delivers it. His diligence and effort truly show, and I sincerely hope he gets the recognition he deserves because he has made a stressful process feel much more manageable. I also want to acknowledge Gerry and Kevin from the Cockeysville Orkin team who handled our termite treatment. They were both wonderful, and Gerry especially went the extra mile by staying behind to double-check everything and make sure the job was done right. Additionally, Jhony’s manager, Joseph, took the time to personally check in and ensure everything was up to par, which speaks volumes about the level of care and accountability within this team. Overall, the customer service has been exceptional, and it’s rare these days to find a company with this level of attentiveness, professionalism, and follow-through. I’m glad my neighbor recommended them because the experience has truly exceeded expectations. Highly recommend.

Genesis Roman

Germantown, MD

I would strongly advise against relying on this company for pest-related issues. My experience has been extremely frustrating and disorganized. When I called for assistance, Lisa informed me that there was no online portal available to review my account. Later, I discovered that a portal does in fact exist—however, she stated she does not have access to it herself, which raises serious concerns about internal communication and transparency. The billing situation has been even more confusing. I was told I had missed 2 months of payments, so I made a double payment last month to catch up. Now, I’m being told I owe for an additional month again—specifically December—even though it is currently April. At no point prior to this was I informed that I had an outstanding balance for that time. To make matters worse, I have been unable to obtain any receipts or a clear payment history. Lisa repeatedly stated she could help me “set up” missing payments, but could not provide any record of what I’ve already paid, which makes it impossible to verify the accuracy of the charges. She then provided me with another phone number for someone who was supposedly able to help me access the portal and review my payment history. However, calling that number routed me directly back to Lisa—twice. During my first call, she also disconnected the call abruptly. Overall, the lack of transparency, poor communication, and inability to provide basic account documentation make this an incredibly frustrating experience. I would not recommend using this company. I will NOT be making any additional payments until I can get some clarity. Please be very careful with your money and information.

Jerry Cruz

Germantown, MD

Great technicians! Allan is the man! But I had to cancel after 3 years of service for poor customer service when dealing with auto pay issues. Bridge was burned.

trala downer

Germantown, MD

We have a great experience with our service technician, Derrin, and the main office, it's pretty good to work with on scheduling and any concerns.

Keren

Germantown, MD

It was good until it wasn’t. Their service started off well with consistent visits, but two years later we were still dealing with the pest issue. They couldn’t give us answers, just temporary solutions. It was also a year and some change in that a different technician spotted entry points that were never mentioned prior. It took them some time to come and close those too.

Eleanor Scafide

Germantown, MD

The technician was outstanding. He was very thorough and informative, taking the time to identify the problem, explain the issues, and take necessary steps to correct them. His professionalism and attention to detail were impressive. He worked efficiently and effectively, making sure everything was done right. I’m very happy with the service and highly recommend him and the company.

Urooj Alvi

Germantown, MD

I think this is a very good company because today, for the first time, a man from this company came to my house. He sprayed everything very well and listened to all the problems I had and then checked and then did the whole job. I took $5 for the first time and after that it is $55 every month. This is a one-year contract. So I am very happy with their service. It is a very good service. Their man has done a very good job, Thank you so much. ORKIN

Wanda Bean

Germantown, MD

I was very impressed with the young lady who set up my appointment. She asked a lot of history and knew that my area had problems with spiders, and ants. Because of my 2 year old grandson I was hoping I could have someone come out soon. She was able to schedule someone the next morning. . Mike was very thorough and explained the situation very clearly. They sent someone else out later and he went completely through the house. It was definitely a thorough inspection, and treatment. I felt the price was very reasonable and I would recommend Orkin to anyone. I wasn’t looking forward to try and find someone after speaking with my Uncle. A company he contacted was not very thorough and the price was outrageous. I called him today to let him know he needed to contact Orkin. Thanks 🙏

Urooj Alvi

Germantown, MD

I think this is a very good company because today, for the first time, a man from this company came to my house. He sprayed everything very well and listened to all the problems I had and then checked and then did the whole job. I took $5 for the first time and after that it is $55 every month. This is a one-year contract. So I am very happy with their service. It is a very good service. Their man has done a very good job, Thank you so much. ORKIN