Orkin of Horseshoe Bay, TX

Renee

Horseshoe Bay, TX

I had my regularly scheduled service completed by Eric, who has been really nice over the years. He told me about a free inspection that Orkin offers to go in the attic to make sure all was well up there. I was grateful as I never had anyone go in the attic before. Two gentlemen came in less than a week to start the inspection. I was told I had mice and was shown pictures of droppings and burrows the mice had made in my insulation. I was offered a 3-tiered solution plan to get rid of them. The "best" plan was ridiculously overpriced, costing over $16,000. The second and third were no better. I told the gentlemen I will search around for a second opinion; one that was more cost effective. I was told they would match the price of any company if they offered the same type of thorough work. I called a local company who went into the attic 2 weeks later and found no evidence of mice anywhere. This company followed the footprints that were left by the Orkin guys,and showed me photos of a clean attic (one small dropping from a lizard or gecko). I was shocked and disheartened by the blatant lies of Orkin; trying a fear tactic to get me to spend thousands of dollars. The pictures Orkin showed me were NOT of my attic. I am warning others to stay away from Orkin and ALWAYS get a second opinion before having services through this company. They have definitely lost me as a client for this uncalled for, dishonest, "free" service offered to me.

Mary Meier

Horseshoe Bay, TX

The home inspection was very thorough and the inspectors from the Killeen office were professional, respectful, and knowledgeable. What I learned about our home was extremely helpful and valuable. I appreciate the great services from both the home inspectors and the pest exterminator.

Harry Ax

Horseshoe Bay, TX

Brand new customer here!!! Called orkin because of wasps were in my home and I am highly allergic. The representative I talked to on the phone told me that she could have someone out tomorrow morning at 8 and I asked could she get someone tonight because once again I am highly allergic. She then reached out to the local Killeen office and said she spoke with I believe his name was Sergio and she assured me that someone would be out here between 4 and 6 pm. Well 6:15 comes and I have no one at my home so I call the orkin emergency number and the representative inform me that they canceled and rescheduled the appointment yet no one from the Killeen office notified me or bothered to reach out. If this is how this company treats its customers you can count me out. I’ll be canceling my account and contacting the Better Business Bureau

Zach “YourAverageGamer” Pate

Horseshoe Bay, TX

After years of service from this company I am finally over it! Their business office is atrocious! I have preferred time slots for appointments to be after I’m off of work so they can spray inside and yet they consistently show up early in the morning so I miss service! I’ve had techs going through my medicine, sitting on my couch and had to ask them to leave. I’ve spent so much money and it’s always a hassle to get them to actually do the work! I’ve paid to have their special insulation sprayed in the attic and everything yet still have all the problems. Absolutely done with this company!! Recently they promised to show up after 4pm and no one showed then I receive a charge for the service when nothing was done! Do not use orkin

Tameka Mike-Cunningham

Horseshoe Bay, TX

DO NOT DO BUSINESS WITH ORKIN! First off let’s start with the fact that whatever poison they put down isn’t that effective. The main issue we have in our area is spiders, ants, & crickets. I switched to another company & anything that used to fly or crawl ceased to exist. We saw nothing but dead critters on the ground which tells you that it worked. Secondly, I made a payment arrangement with them so I could pay off my balance & terminate my services with them. Tell me why the agent told me that if I would pay by October 16th that I would be fine…that was a lie! It was notated on the account the agreement we had but they proceeded to try to send the account to collections. I called them and confronted them about it and they said oh yeah we do see that in the notes after the agent said there was no way they could stop the collection. I told him I would pay that day & afterwards terminate the account because I didn’t want anything to do with them. I paid and I asked for proof that it was paid because if yall can’t even honor an agreement we had, what makes you think I trust you? Yall could say anything or try to slap me with a collection even though it was paid in full. Oh let me not forget, although I had an agreement with them, they would harass me EVERY SINGLE DAY via email about the amount I owed as if I didn’t know. The date in question never passed and if I wasn’t getting emails, I was getting phone calls, voicemails, & letters. Long story short, yall can do a whole lot better than this company..look elsewhere.

Paul Coleman

Horseshoe Bay, TX

The professionals that came out were extremely knowledgeable, and communicated very to give me a clear picture of all the possible issues. I felt no pressure to buy or accept any solutions shown to me. I was very thankful that the inspector took the time to help me understand the current condition along with the possible future condition could be. So far its great service with Orkin.

BTC BOSS

Horseshoe Bay, TX

Extremely knowledgeable, very personable! The experience was A+ I cannot believe the amount of weight lifted off my shoulders knowing I have someone I can trust to get rid my problem!

Dr. Gregory L. Cruell

Horseshoe Bay, TX

My first experience with your team is a great one! Allen came out and did my initial service. He is professional and friendly and provided great insight to my pest problem. I spoke with a second member of your team by the name of Alexander on the telephone. Again, professional, insightful as to what’s next. These two team members are great representatives of your company. I look forward to many years of great service from Orkin and team members like Allen and Alexander.

Mary Swonger

Horseshoe Bay, TX

Great service. Called before 12pm and was able to get same day service for my issue but I picked the next day. My tech, Eric, seemed knowledgeable and was very friendly and quick!

Ani Baliashvili

Horseshoe Bay, TX

These guys are great. Best prices. Services. Customer care. Presentable. They just made me laugh. Thank you for being ALL THAT YOU ARE. Michael over the phone was correct, you guys are worth it and I’m glad to be a part of the orkin family! (+ sounds very cool and medieval) Sean the technician was great as well. Thank you for being you (plural) ! :)