Orkin of Hollywood, SC

Karina LN

Hollywood, SC

Extremely frustrating experience with Orkin. I’ve been trying for weeks to get an existing termite bond transferred from the previous homeowner into my name and to have the bait stations inspected and replaced as needed. I submitted all the requested documentation and have followed up multiple times by phone. I also spoke directly with Chris, who assured me that someone would contact me by Monday. Monday came and went, and once again—no call, no email, no follow-up. I don’t understand why a customer should have to repeatedly chase a company just to get a basic service issue resolved. The lack of communication and follow-through has been extremely disappointing.

Hayden McKenney

Hollywood, SC

Chuck was a delight to work with! Communication w him was easy. He was accommodating and informative and we are looking forward to getting over this pest nightmare w the help of Orkin!

Monica

Hollywood, SC

The Orkin man, Carlton, was very professional, pleasant, and knowledgeable. He answered all my questions. He met our dog and had kind words to her. He assured us of the safety of the products. He will be back in one week to check on his work he did, With a house Inspector to Spray under the house. So I figured the price was very reasonable for two visits.

Cissy Gibbs

Hollywood, SC

I found I had an ant problem the started about a week ago. When I realized I couldn’t fix the problem I called Orkin and within two hours they showed up. My bug guy was Carlton and he was very knowledgeable he explained what was going on and located the colony within minutes. I was very impressed with him and plan to keep Orkin services.

lydia Ackerman

Hollywood, SC

Very prompt and courteous! I was well taken care of from the moment Nick Lintner came on the scene. Very satisfied.

Melissa Rafte

Hollywood, SC

Carlton Jenkins with Orkin Pest Control provided outstanding service. He was extremely thorough during his inspection and took the time to explain everything he was doing and why. His attention to detail gave me confidence that nothing was overlooked. Beyond his professionalism, Carlton was incredibly friendly, courteous, and easy to work with. He answered all of my questions patiently and made sure I understood the treatment plan. It's clear that he genuinely cares about his customers and takes pride in doing the job right. If you're looking for someone who is knowledgeable, thorough, and provides exceptional customer service, I highly recommend Carlton Jenkins. He is a true asset to Orkin.

Sarah Hayes

Hollywood, SC

Orkin has been great for our pest service needs. Matthew specifically is the best to work with! 5 stars for him! Thanks Orkin!

Catrina Minus

Hollywood, SC

My Orkin tech, Richard (Ricky) was awesome. He explained the processes thoroughly. He was knowledgeable, efficient, personable and one of the best representatives that I've worked with in some time.

Alex Rinna

Hollywood, SC

I just wanted to say Shawn Toole (Commercial account manager) was extremely helpful! Our business was in an urgent situation and he dropped everything to help me! It is extremely beneficial that they are available 7 days/week which you do not find at other pest companies. I would highly suggest Orkin for any commercial needs. Thank you again Shawn!

Leah Benton

Hollywood, SC

Starting out, I paid an obnoxious $248 ‘initial charge’ just to have someone out to my house for 15-20 minutes every OTHER month. At first my contract was for $103 a month, but after some negotiation (because the person that started my account added a mosquito treatment that I never asked for) , got it down to $55 a month. Which is better, but they only come every OTHER month. Then, I pay my balance on November 25th, and then receive an email on December 8th to be told I owe DOUBLE the amount that my bill usually is. Not even 2 weeks after I already paid. Then I try to speak with them on the phone and am told the same thing for days and days and days which is, “your balance is for your treatment on the 18th” but I paid on the 25th. And then I get told, oh yeah that’s weird, I’ll have a manager call you And then he leaves me a voicemail while im at work and guess what he says. “Your balance is for your treatment on the 18th” which is what I’ve been told 20 times. And tried to call again today, just for them to say the same. Thing. I’ve paid them almost $400 in three months and they still think I owe more. For a regular home and the most basic plan they have. Just wish I could get a manager on the phone! Edit: just saw on google where they have complaints of “aggressive upselling” but mine wasn’t even aggressive, I didn’t even know about it! (Talking about the mosquito treatment I had that I never asked or talked about) also, mention issues with communication that I’ve definitely had. I’ve been trying to get a manger on the phone for over a week. Honestly just paying my balance and ending the account at this point because im over the stress and it’s Christmas time, so 100% do not recommend.