Orkin of Rancho Dominguez, CA

miss rosette

Rancho Dominguez, CA

I am writing this review to warn others about this company. If I could give Orkin and this particular branch zero stars I would. I recently arranged a pest inspection at my home with the Eaglerock branch as I observed multiple exit holes on my ceiling. The representative, Erik, performed the inspection. He agreed that the holes were not from termites, but likely from some other type of wood-destroying organism and that opening up the ceiling drywall is recommended to confirm the type of infestation. After three weeks, I repeatedly followed-up with him and his office requesting the inspection report. Today, I was told that no report would be generated or prepared because it was not a "full inspection." I was flabbergasted! I asked the representative what would be required for a full inspection and she just kept saying they will not provide a report. Iasked her if, at the very least, the inspector could write a limited report describing what he observed during the inspection (e.g. multiple exitholes, but no termite activity) similar to what other pest companies who subsequently inspected my condominium unit submitted (both limited and full reports). She dismissively replied, "Well, you can just submit those reports to your HOA." I informed her that I believe her company was unprofessional, unethical, and lacked any customer service whatsoever. I also explained to her how much time I spent to make my home accessible to their inspector and to follow-up with them repeatedly, only to be told there would not be a report generated whatsoever. I completely understand the one-star reviews for this branch on Yelp. Please read those reviews as their experience is similar to mine. Orkin obviously does not care about serving or protecting its customers despite its stated customer satisfaction guarantee.

Melanie Sears

Rancho Dominguez, CA

Torwin our service tech from Orkin is incredibly knowledgeable and thorough in managing the pest issues at our complex. He is always professional and impressively responsive to all texts and emails; whenever we have a question, he has an answer ready. It’s a relief to work with someone so reliable and expert at their job.

leticia

Rancho Dominguez, CA

Tech is very knowledgeable and have great customer service skills.

May June Aung

Rancho Dominguez, CA

Carlos Amaya is the best and he is so professional.

Rathana thach

Rancho Dominguez, CA

Gets the job done quickly

Eva Pineda

Rancho Dominguez, CA

Thoorwin was able to do his job with thoroughness. He has the ability to communicate and make people at ease in the performance of his function.

ALAN HERRERA

Rancho Dominguez, CA

Wendy And the whole orkin crew have been amazing !! Really helped us out a lot orkin is the best infumigation company hands down nobody does it like them now i see why they are so beloved

Eugenio Santos

Rancho Dominguez, CA

I have zero presence of pesty roaches. Thanks.

Jac Jr

Rancho Dominguez, CA

I am not sure this service is worth it. They have been to my property twice in the past 3 weeks and I am STILL getting bit by mosquitos. May not continue next year.

Debbie Meny

Rancho Dominguez, CA

They come once a month and they sweep down my Eaves of my house and they spray all around the house for any and insects to keep them out if I have problems with and they will put granulas on the lawn or where the answer sprinkle it around I haven't had any issues with any type of bugs since I've had orchid they work very good with you it's very reasonable