Orkin of Eden Prairie, MN

Bill Kukowski

Eden Prairie, MN

Josh is a great technician. Always willing to answer questions and is doing his best to give good complete service every time. He has done a great job with our rodent issues. Knows where to place the traps and keeps up on them when he comes out. He is very friendly and personable. I always look forward to meeting with him if I am home when he comes out.

Nathan Peterson

Eden Prairie, MN

Greg was great. Showed up right away and went to work. Very personable with me and my family including our dog! Walked me through the process and answered any questions we had.

Ian S.

Eden Prairie, MN

Good communication and friendly service. I like how there is a 30 day guarantee, so they will come back if the issue wasn’t fixed the first time. I also needed help over the Labor Day weekend and it was helpful to have customer service available to talk to.

Aaron Smith

Eden Prairie, MN

Field Tech, Cole K. was excellent! When he first arrived onsite he listened to what we had encountered, inspected a few areas inside and outside of the house with me, talked through his assessment of a carpenter ant infestation and treatment approach. Cole was very professional and respectful of our home during his work and we started seeing results within a few days. He returned two more times for scheduled follow-up services and our pest issue is now a thing of the past. Highly recommend Cole and the Orkin team.

Alex Boettcher

Eden Prairie, MN

I attempted to cancel multiple times. Despite being assured that my account was deactivated, they still sent someone out and billed me. Update: Changing this to a 4 since Melina reached out after and took care of everything.

geris73

Eden Prairie, MN

Did an absolutely terrible job with bat remediation. Routinely missed appointments, didn’t have the right crew or materials when they did show up. Promised a refund because of how bad of a job they did and a year later and it never came. We chose to job stop calling this borderline scam company to save our sanity. Call anyone else for help, I beg you. I’d give 0 stars if that were an option. They have no idea what they’re doing.

V. S.

Eden Prairie, MN

I recently hired orkin for some routine pest control. I’m very impressed with the service I’ve received so far. For ex. I had an ant problem that occurred overnight. I called orkin the next morning (6:30 am) and they had two people out that day ( one as an inspector to make sure they weren’t termites and the other to take care of the problem). All of the employees I’ve met have been professional and knowledgeable. I recommend them

amber rahe

Eden Prairie, MN

I called Orkin for a treatment of carpenter ants. I was repeatedly told different prices on the initial quote. When I called back to schedule treatment, I was told something different once again. When all was said and done, I had to do a contract for a year to be able to do one time treatments as needed. So, I did the full year. When the year was up, the service provider told me to contact Orkin to make sure they just didn’t renew another year. I called and they told me that in order to keep the price for one time services I would have to do another year contract. If I didn’t do another year, I would have to pay $288 per service. This was after paying for a full year contract $120 ever 2 months plus a first time service fee. This is not what I was told so they sent me to the district manager. He told me that he has heard of people being told that, but it’s not true. He did nothing to rectify the situation. He said he was sorry and that he would get my account canceled. This is a very dishonest and scammy practice. The ants are gone for now, but I will not ever use Orkin again.Horrible customer service! Update: The message below gave me a phone number to call and it sent me to the same district manager who was not at all helpful.

Craig Swenson

Eden Prairie, MN

Do not use for the Orkin Leaf Stopper. It was a nightmare. They had to come out multiple times to get the job "right". The first time they came out they installed some of the leaf guards upside down. The next day winds had blown some of the guards off. They had to come out to fix the guards. While inspecting their work we noticed chunks of shingles all over the place along with damaged shingles on the roof. Some of the guards were still not installed properly. They had to send a "manager" out to reinstall the guards again. Well after the first rain we heard a dripping noise coming from the attack and noticed our roof was leaking. After inspecting the roof with our roofer we noticed they had drilled into our roof to use some sort of anchor system as for our roof is really high. Called Orkin and emailed many times to ask them about this. They originally denied that they use an roofing anchor system until we brought up that we were home for one of the times they came out to install the guards and their employee had a full body harness on. The thing is our roof was new and Orkin, besides the roofing company which they would not drill holes into a new roof, were the only people on our roof. They came back out and "fixed" the guards again. They completely damaged our new roof and have seen no action for reimbursement of any kind. We ended up filling the holes with roof caulk ourselves. Terrible experience and would not recommend.

Jonathan Palmer

Eden Prairie, MN

All the technicians have been great. Working with Josh currently. I am very pleased with his work and professionalism. 5 stars!