Orkin of Excelsior, MN

darcy ferrill

Excelsior, MN

Ridiculous - Orkin are not catching the mice - it’s been 8 months - expect to wait sometimes a week for them to fit you into their schedule. Typically they come over and put 4 traps down and leave - traps are like the ones you buy at a hardware store for a $1.50 Note the house is very tidy with no food laying around etc. Despite the inspector telling us where the mice are coming in and then we repair the spot - the mice are still coming in, so that’s not working why they can’t find the opening is beyond me. So I end up setting more traps and disposing of the rodents myself, because I can’t have the dead rodents sitting around for days - it’s not working - they need to come up with another plan, at this rate it’s not worth a $1,000 a year.

Kristin Schuette

Excelsior, MN

Orkin has done an amazing job doing pest control for my condo. Benjamin was very thorough and explained everything extremely well. He was also very sweet to my dog ❤️ 5/5 stars, definitely recommend!

Jennie Connolly

Excelsior, MN

I scheduled an appointment with orkin. The day of our scheduled appointment I’m waiting and waiting, and then I get a text saying you have not scheduled your appointment yet call this number to do so. So I called the number and she said yeah it looks like we didn’t have anyone in that area today but I can set something up for you. So they did not call or notify me to cancel. First problem. Second problem; on the day of the re-scheduled appointment the guy called and said he was coming and he said did they tell you how to prep for the appointment? I said no. He said wow. The prep included packing up our kitchen as if we were moving out. We had company coming that evening which is why I scheduled the appointment earlier in the week. And then had to reschedule for earlier that day. The guy was very helpful and told me everything that the initial lady did not. He also said please let customer service know that you were not properly prepped with instructions. We couldn’t do all those changes that morning so we never did get service because it was not professional from day 1. Except for the actual guy who was supposed to come and give the service. The clerical and phone appointment people dropped the ball. And when it was all over and canceled, I got a text confirming my appointment that they never booked or I guess booked on the wrong day. So I had to call and cancel it because I was disgusted and done dealing with them so we went a different way. I saw the commercial and thought they were pros. Orkin pros. Maybe the actual service agents do good work but I’ll never know because whoever that lady is working the phone and scheduling was totally incompetent and also very unapologetic after they no showed for the first appointment.

Bill Kukowski

Excelsior, MN

Josh is a great technician. Always willing to answer questions and is doing his best to give good complete service every time. He has done a great job with our rodent issues. Knows where to place the traps and keeps up on them when he comes out. He is very friendly and personable. I always look forward to meeting with him if I am home when he comes out.

Nathan Peterson

Excelsior, MN

Greg was great. Showed up right away and went to work. Very personable with me and my family including our dog! Walked me through the process and answered any questions we had.

Ian S.

Excelsior, MN

Good communication and friendly service. I like how there is a 30 day guarantee, so they will come back if the issue wasn’t fixed the first time. I also needed help over the Labor Day weekend and it was helpful to have customer service available to talk to.

Aaron Smith

Excelsior, MN

Field Tech, Cole K. was excellent! When he first arrived onsite he listened to what we had encountered, inspected a few areas inside and outside of the house with me, talked through his assessment of a carpenter ant infestation and treatment approach. Cole was very professional and respectful of our home during his work and we started seeing results within a few days. He returned two more times for scheduled follow-up services and our pest issue is now a thing of the past. Highly recommend Cole and the Orkin team.

Alex Boettcher

Excelsior, MN

I attempted to cancel multiple times. Despite being assured that my account was deactivated, they still sent someone out and billed me. Update: Changing this to a 4 since Melina reached out after and took care of everything.

geris73

Excelsior, MN

Did an absolutely terrible job with bat remediation. Routinely missed appointments, didn’t have the right crew or materials when they did show up. Promised a refund because of how bad of a job they did and a year later and it never came. We chose to job stop calling this borderline scam company to save our sanity. Call anyone else for help, I beg you. I’d give 0 stars if that were an option. They have no idea what they’re doing.

V. S.

Excelsior, MN

I recently hired orkin for some routine pest control. I’m very impressed with the service I’ve received so far. For ex. I had an ant problem that occurred overnight. I called orkin the next morning (6:30 am) and they had two people out that day ( one as an inspector to make sure they weren’t termites and the other to take care of the problem). All of the employees I’ve met have been professional and knowledgeable. I recommend them