Orkin of Rockford, MN

Bryan Taylor

Rockford, MN

High sales pressure immediately to set up monthly service when I wanted a one time removal of one mouse. Not available 24 hours per their advertisement. Argued with me. Local provider came in 10 minutes, got the mouse, gave a consult around the inside and outside of the house and left as I asked.

Faith Borst

Rockford, MN

Miranda handled our initial review and did a great job. She was knowledgeable, on time, and very respectful of our home. What I appreciated most was how clearly she communicated what she was doing and what would happen next. It was refreshing not to feel like someone was just wandering around without explanation. Overall, a great experience and someone I’d happily recommend.

Justin Edmundson

Rockford, MN

The work no one ever wants done, was done really well. We wanted to stay ahead of things for the year and Orkin did an amazing job with communication, scheduling and honestly just nice people to work with. Great job, y’all have earned our business for years to come

Danison De Boer

Rockford, MN

We have their Orkinshield product and needed an extra home inspection (still under warranty). Nick from Orkin is kind, efficient, and knowledgeable. He answered all of my questions with compassion and the heart of a teacher. He even went ABOVE AND BEYOND and cleared out a live mouse and some dead frogs from my window wells. Such exceptional customer service!

Carol D

Rockford, MN

Cole did a great job. He was prompt, courteous and thorough. I had a delay in getting my first treatment. The main headquarters promised next day but actual Eden Prairie office wasn’t able to do that. I think there needs to be better communication from 1-800 office to Eden Prairie office. It ended up being 2 weeks from when I signed the contract to my first treatment. Not exactly same day.

Hannah Mccormick

Rockford, MN

We’ve worked with Orkin since we bought our house 2 years ago for quarterly maintenance inside and out. They’ve been great since the beginning! We recently discovered a bat in our home and Orkin came out to our house within a few days. They are amazing to work with. In particular, Salvador came and did a home inspection for us and came up with some quotes the same day. We had some questions about the prices and how the total remediation worked. Salvador took the time and drove back out to our house a second time to discuss the plan in more detail with my significant other and I. He answered all of our questions and was so patient and nice to us. He was amazing to work with!! His team that came out to do the total attic remediation was also amazing and worked hard. They were also professional and very nice to work with!

John Walsh

Rockford, MN

Mike was prompt and polite and described the plan thoroughly. He finished in just over half an hoir. He talked me through the expectations and plan going forward. In 2 hours, yellow jacket activity was nearly done. Only 3 bees came into the house compared to 15 when I sprayed stuff from the hardware store. Happy Happy Happy

Christopher Christenson

Rockford, MN

Awful customer service - haven’t heard back from Orkin in nearly a week! Paid for some EXPENSIVE mice prevention. Doesn’t seem to be working. Orkin is now blowing us off. Multiple employees copied on their emails and neither of them are replying.

Pahoua Xiong

Rockford, MN

Orkin, as a national brand, should be more organized and provide clear steps on what to expect throughout the course of treatment. The technician who came out didn’t appear knowledgeable about what they were doing and looked unprofessional, even showing up with their fly open. I had to press them for clarification on the next steps. I also had to call myself to confirm the follow-up appointment because no email or text was sent as promised. When I called, they told me they would contact me within three days of the next appointment—but people have jobs and travel schedules. Why not simply call to confirm a time that actually works?

MC

Rockford, MN

My service with Orkin was a positive experience. They were able to come out to my house the same day i called. The gentleman was friendly, professional and knowledgeable. He took time to answer my questions.