Fox Pest Control of Marcellus, NY

Ronald Green

Marcellus, NY

I know you tried to fix the problem however, after viewing your work from the inside there is still a substantial gap between the door and the ground surface which is unsatisfactory. I tried calling you but no answer. Please come back to complete the work or offer a refund, thank you!

Karla Owens

Marcellus, NY

Patrick was very courteous and friendly. Very professional and pointed out a area on our house that needs repair. We have always been happy with the service but are concerned with the price . We are considering renewal but wonder if the renewal price is negotiable.

Joshua Seib

Marcellus, NY

I had a great experience with Fox Pest Control from start to finish. Their team was professional, knowledgeable, and very responsive. Scheduling was easy, and they arrived right on time. The technician took the time to explain the treatment process, answered all of my questions, and made sure I felt comfortable with everything before getting started. Since the service, I’ve noticed a significant improvement — no more pest issues, and the preventative treatments have given me real peace of mind. I also appreciate how respectful they were of my home and property. If you’re looking for reliable, effective, and friendly pest control service, I highly recommend Fox Pest Control. I’ll definitely continue using them for routine maintenance!

Patty J

Marcellus, NY

Highly recommend Fox Pest Control! Their communication with customers is excellent. The office staff and technicians are friendly and professional. Our technician is very knowledgeable and always provides a thorough service report with photos of any areas of concern after the service is complete. Pricing is competitive, and they stand behind their work with a guarantee.

Nancy Elander

Marcellus, NY

Our technician today, Thomas Williams, did a fabulous job for us today! Not only was he personable and respectful of our property, but he expertly found the source of our problem and corrected it immediately. I had every confidence in him and he showed me that we could count on him and his company should we need them. This kind of service totally gets my recommendation and appreciation and that's why we have a monthly plan with them - they are always here for us!

Chuck Allaire

Marcellus, NY

Peter was very pleasant. He sprayed the cracks and crevices around windows. He also went into the attic and inspected as well as put down snap traps for mice. He did the same in our shed. Very satisfied with service. Kind of felt sorry for him because he had to trace through the snow to get to our shed.

Steve Rosati

Marcellus, NY

Alex was very personable. He explained all that he did, as well as explain mouse and rat behavior. Although it was late when he got the call to come to my house, he didn’t rush through and didn’t seem to be in a hurry to leave. Instead, he took the time to be thorough.

Allen Ryder

Marcellus, NY

Fox pest control has miss lead me thinking they can get ride of our mouse issue. In our attic. The first visit by the technician was Zack and he was very helpful and recommended a two week follow up . He did come back and told us he can’t go in our attic due to company policies. I was never told this policy at the time they took my money and set up a quarterly inspection. Now we still have the mouse issue. They will not check the attic for mice as agreed and confirmed in initial conversation. I feel I was taken advantage of.

Kevin McCarthy

Marcellus, NY

Beware of this company. They come to your house and spam call you incessantly. I decided to get what I thought would be a one time treatment for summer. They sold me on the one time treatment fee but sent me a contract which I didn’t read for a 12 month period. The tech who did the service had me sign a handheld device and did not go over any of the contract. The cancellation fee is $250 or you are getting billed $65/month. This is not what I agreed to or was told. Please give this review thumbs up to boost the relevancy so others do not fall into the same trap.

KA

Marcellus, NY

We signed up with Fox Pest control in March 2024 (24 month contract). In May 2025, we added a flea/tick contract for 5 months, because our young child had a tick bite. The person we spoke with by phone said we would only be charged for 5 months. However apparently in the fine print of the new contract, it had two different durations for flea/tick spraying. In one part of the contract, it says it was a 12 month contract. In another part, it says it was a 24 month contract. Today we called for clarification. We asked to speak to a manager, and were told we could not speak with anyone other than the woman on the phone. Told we apparently have to pay much longer than we were anticipating. She told us it was a 24 month contract but then was surprised when she also saw that it said 12 months in another part of the contract. But either way, the guy who told us we would have to only pay 5 months was lying, or the woman we spoke to today is lying.