Fox Pest Control of Canastota, NY

Kyle Riley

Canastota, NY

The technicians were always friendly and respectful. However, they require a multi year contract at the time of signing up which isn’t always fully disclosed. Breaking that contract requires the customer to pay a penalty. The treatments are however probably somewhat effective, but I’m sure it’s possible to get similar service as these companies are plentiful and Fox isn’t inexpensive.

David Renodin

Canastota, NY

We had the outside of our home sprayed about 3 weeks ago for carpenter bees, yellow jackets, spiders, and pincher bugs as well as stink bugs. Three weeks later we still encountered carpenter bees, yellow jackets and spiders. The technician didn't do what was explained to me by the salesman the first time. The second time around the technician explained to me what should have been done the first time and assured me he would take care of it. I have to say the dusting is working as I have witnessed 6 carpenter bees dead on the ground. My 3 star is based on what I was told in the beginning by the salesman, what was done differently by the technician, and the inconvenience of coming out for a second time. The second technician answered all my questions and explained what would be done. Very knowledgeable.

Jenny Jones

Canastota, NY

Horrible company. WARNING STAY AWAY! Signed up for service. The guy said it would be a one time spray but when the tech showed up he had a form saying we were locked in for 2 years. Had to call the company to change service plan to agreed upon plan the kid knocking door to door said we were getting. They charged us more because of this. They claim they sprayed for bees. There was never any decrease in activity from bees. They said to wait 10 days to take effect. Now it's been 14 and I called saying they didn't spray right problem is same or worse. The guy first tried to sell me another plan. Then said they would charge to come back out. No guarantee on service. It's smoke and mirrors. Guys name was Conner. Wouldn't give last name then told me to be an adult when I said I wouldn't pay another dime to their scam company. Rude. Condescending. Lied to myself and my husband. Shady. Horrible experience. Con Artist. Stay away. Save your money

karen poole

Canastota, NY

Tom was excellent! Very personable and explained things very well. He made suggestions to improve things like cutting some of the scrubs away from the house and trimming a tree. He is a good representative for your company!

Ann Sawyer

Canastota, NY

Ray our technician was very thorough and explained everything he was going to do. Very friendly and made sure we were satisfied before he left. Jared was professional and polite when he came to our house and explained what Fox Pest Control has to offer. I was looking for another pest control service. Had two other pest control companies prior and was a horrible experience. We really like that the tech explained everything. Thank you for great customer service!

Caleb Keane

Canastota, NY

Do NOT use these guys I can’t stress that enough. I schedule appointment it came to $475 for a single mouse treatment for 1,770 sq ft house but I didn’t have time to call around so I just said whatever. Initially it guy said $290 but then upped price $200 next day (if you include tax). Guy told me they’d be there tomorrow 8 AM to 6 PM. Five comes along and not a word, so I called and they said they’d have exterminator call me, he never did. I scheduled appointment via text so I figured they’d have my number and that was why they didn’t ask, but instead they just completely made up a phone number not even close to mine to cover for themselves. So I called had them correct the number and told them make sure guy got it. When I called again an hour later they said they were going to have exterminator call me and he just had one more house, that was a lie so I called again an hour later and she said she was going to get ahold of him and have him call me, after nothing for 40 minutes I called again, turns out they were closed for the night. Left a very angry message and plan to hurt their business as much as I possibly can. Meanwhile I have an Airbnb guest who is absolutely fuming and I can’t blame her. Worst part, I was such a hurry I paid with Chase card, who is notorious for letting companies scam their cardholders, they’ll look for any excuse they can find to cancel the dispute so more than likely I’m out $500 and I’ll have to sue them.

Dale Avers

Canastota, NY

Cody Was very polite and and helpful when I asked him about my problem with ants. He identified them by my description and said that he would be able to treat those both inside and out. However, I’m not sure that he did this. He did not come into the house. I didn’t realize he had left or I would have reminded him.

jerry smith

Canastota, NY

James D was a pleasure to work with. He was on time which is a huge plus. James was informative, empathetic and answered all of my questions. I enjoyed my interaction with this tech and as a first time customer am hopeful for good results. Thank you James D for excellent service!

Janet Knight

Canastota, NY

Joe did a great job addressing my concerns about pantry moths. He did some research and made some very helpful suggestions as well as installing some moth traps. Thanks Joe! Yesterday Jaden came to do outside treatment. He was very knowledgeable and explained what he was applying. I mentioned to him about my moth issue and he contacted the company and I got a phone call that evening and the said they were sending a technician tomorrow. Joe was the technician who appeared today. Great guys, both of them and great company!

Jeanne Pawlick

Canastota, NY

I was shocked when all that happened was the technician put a fly strip near one of the windows. I don’t believe that it’s the “decaying” plant matte that she suggests. I will get it cleaned up and we will see. This fly strip has been in place for over 8 hours and there is not a single fly on it. Luckily these are slow flies and we are able to kill them easily. But, if I still have them in a week I’m calling back.