Terminix of Urbandale, IA

Shane Larkin

Urbandale, IA

I hired this company for Bat exclusion. The sales guy that showed up “told me” that a list of things would be done and I set an appointment with him. The day of the appointment and no one showed up, I called and they changed my appointment without telling me. So I take another day off work and the day they were supposed to come a second time, I get a call at 7am saying the Tech that was scheduled to come out was leaving the company and they would call later to reschedule. Fast forward a month and I get a call and they “say” they would be out that week. I told the manager I work overnights and I wanted an afternoon appointment. The day they came out they came out at 0800, and rang my door bell. I woke up and allowed them to do the service, getting no sleep that day. A week later and I still have bats in my house, the manager came out a month later to do an inspection, and found a hole that was not sealed up. The manager Adam said he would either have someone out in next week or he would come himself. Then just today, over a month after he said someone would be out he texts me saying g he would be out Wednesday sometime. Over a month of no contact, no one showed up to do the work, and the things the sales person said didn’t happen. Oh also, I’ve gotten 3 bills from this company and the work is still not done… DO NOT USE THIS COMPANY, THEY WILL NOT DO THE WORK RHEY SAY THEY WILL.

Lavonne Mitchell

Urbandale, IA

Just signed up for this service. They were supposed to be here between 8 and 12. Twelve o'clock arrived no technician. Call and found out my service was moved to another date without notification or to verify that I would be there. Will give one more try before canceling. Not happy. This is why I canceled my other service

Micah Meyers

Urbandale, IA

My interaction with Jake over at Terminix was absolutely unprofessional. This company should not be running a service for pest control so they do one in service and then 30 days later they do a second one. I have a problem in my personal home from coming from a different home, they claim to be an external service, but on their website, It does not state that I am very disappointed. They only covered a couple inches in my house here and there. They also did not put any growth for amount down which they admitted to. And said they would do it next treatment. I pay for the advanced services with them and got far from that. I am very disappointed in this company do not use Terminix. I asked for Jake’s supervisors information and he would not hand me that information out. This is not a company that I want to do business with in the future and we will be canceling my service.

Steven Thornton

Urbandale, IA

Sam T and Jake M have both been a tremendous help to me as a property manager. Sam has been faithfully servicing our account for around 2 years. I trust his feedback and his recommendations. I would absolutely recommend Rentokil/Terminix for your pest control needs. Thank you for the work you have done Sam. I look forward to many more years of shared success. Steven T.

Linda Semon

Urbandale, IA

Jake was professional and thorough. He took care of my problem with one visit, but encouraged me to reach out if I had continuing issues. I have a puppy and he was VERY understanding about my concerns about puppies and pest control treatments. He was VERY understanding about my concerns and explained everything carefully. He was very careful not to place anything in a place where it would be accessible to my dog.

Ashley Andersen

Urbandale, IA

Thank you for helping solve my pest issue and reclaim my livelihood in my home. Logan/Lucas are very personable and ensure needs are met. I also appreciated how down-to-earth Chris (I hope I have his name correct) was about my issue when he came for the initial inspection and estimate. He helped me understand it's a growing issue in our communities.

Melvin Sanchez

Urbandale, IA

I’m happy that I found a company that has been consistent since the first treatment. I love my guy and the customer service has been on point!

Mallorie Nauman

Urbandale, IA

DO NOT RECOMMEND!!!! We’ve had nothing but issues with the company. They change appointments without notifying. They sealed all exits so the rodents have no way out. They charge for things they have yet to complete.

Eileen Lewis

Urbandale, IA

Worst service ever! I have tried repeatedly to get service to come in for a mouse issue. They will make appointments and then not show up, or come on a different day when no one was in the office. I would request a call prior to service and that is not an option. I requested a call from management and I am still waiting for it almost 2 weeks later.

Jac Stickler

Urbandale, IA

Look at how many one star reviews there are, how is their average 3.8 its got to be way lower. Zero Stars absolutely horrible customer service with 2 no call no shows and no solutions. I call two weeks ago for a slight mouse problem in a unit that could have be taken care of by a simple short visit as a part of our subscription to their service. They said booking had to be 5 days out because they were so busy. I said okay. They give a 4 hour window to us most time which is quite wide but I have them call 30 min before any visit. There was a no call no show for the visit, I brought it to their attention after the window closed so they didn't even try to get the tech out and said we needed to reschedule. I rescheduled for asap which was the following Monday. On Friday the Tech called me to ask if I could reschedule from Monday to Wednesday, I said no bc my tenant has been waiting long enough he said he understood and would get somebody else to take the call. Again the service would have been very short. I was diligent and called at 8:30 on Monday to make sure we were scheduled for Monday with their 8-12 window, the women informed me we weren't and I was scheduled for Wednesday. I said that was unacceptable and we needed somebody to come out today as promised. She said the best she could do is schedule for Tuesday 8-12 window. I said okay. I called at 11 a.m. on Tuesday telling them nobody had showed up. They put in a note to contact me asap. Then they missed the window with another no call no show, so I called again at 12:15. They again made an urgent note to have somebody at the Polk county office to call me. Nobody called. I call at 1:40 they made another note and I told them to have a manager call me about this upsetting situation. No manager ever called me. I called two hours later demanded to speak with a manager the women said they can only do the same she can, note the account. I said I want to talk to a manager probably 4-5 times before she got me one. I spoke with a manager named Nick, I expressed my frustration and the fact that everyone including him has apologized and nothing of an substance or action has been done to help the situation. He gave me his extension and said they should call me tomorrow at the latest. Absolutely ridiculous. I had a busy Wednesday and wasn't able to contact them myself, and wouldn't you know it nobody reached out to me. I knew my tenant needed the situation to be taken care of so on Thursday I went to get traps and set traps myself. We pay good money for this service so that's why I was relying on them to help with the situation. They never helped or communicated at all. An hour after I set the traps myself I received a message from a tech that simply said I'll be there in 15 minutes. We had nothing scheduled, nobody called me, no manager including Nick. The fact that the customer service center sent messages all day to the tech center in Des Moines and nobody bothered to call then they scheduled me without telling me is really all you need to know about how crappy their system is with employee's who have no power or responsibility for out comes. This is the company's fault ultimately, but obviously the employee's are partially to blame. They won't give you a number to contact your local office directly and that is the most frustrating thing about their idiotic system. I canceled the service today, they offered me a 50 dollar credit, I said no way you couldn't pay me to have your service after this.