Terminix of Sutherland Springs, TX

Melissa

Sutherland Springs, TX

I have been using Terminix for several years. They have been fantastic about coming out whenever I need them, as well as checking in regularly to spray and check on my termite bait stations. However, this year I recieved such fantastic service at my annual bait station check up that I needed to post a review. I had Shane Reeves come out for the check up, and he was incredible. He went the extra mile to check every single bait station throughly, and I have a large property. He came out for the scheduled 2 hours, but was unable to get to all of the bait stations. So he let me know that he would come out again the next week, which he attempted to do until flash flood prevented him. Instead he came back out again the week after and completed the work. In all, he also installed 15 new Sentricon bait stations as well as the manual inspection and electronic check to verify no live termites. He made it easy for me, as i was not only working from home, but also dealing with 3 kiddos home for summer. He kept in contact when he was coming, arrived, and was complete. I would highly recommend this service, Shane did an incredible job.

Jessica Ann

Sutherland Springs, TX

We have had terminix for a while but moved. We were struggling with different techs. I called they stated Larry would be available. Larry was amazing today! He talked with us asking about what problems. Also gave us some insight on what we could do to continue to reduce pest activity even more. He explained everything he was doing what he was spraying. His customer service was AMAZING!!!!

Margo Simpson

Sutherland Springs, TX

I had an outstanding experience with Paul Spinks from Terminix. He is truly one of the kindest and most professional people I have encountered in any business this year. From the moment he arrived, Paul was courteous, respectful, and incredibly patient. He took the time to explain everything clearly, answered all of my questions, and made me feel completely comfortable throughout the entire process. His calm demeanor, attention to detail, and genuine willingness to help were greatly appreciated. It is rare to meet someone who combines such exceptional customer service with true professionalism and kindness. Paul clearly takes great pride in his work and treats customers with sincerity and respect. Terminix is fortunate to have someone of Paul’s caliber on their team. I highly recommend Paul Spinks to anyone in need of service. His dedication, professionalism, and compassionate approach made this one of the best customer service experiences I have had in a very long time.

Paula Bumgarner Vera

Sutherland Springs, TX

Eric Alvarado has been our service tech for over 5 years. He has always been on point with communication and following instructions. Having a multi dog household, he is very mindful of the property and ensuring everything is secure when he leaves. The most significant moment that showcased Eric’s skill and knowledge level was when he tackled our house after we had a different tenant in it for two years. During our two years away, the tenant let the house go - numerous large wasps nest around the perimeter, spider and spider webs everywhere inside and out, well-established fire ant mounds throughout the property, fruit flies galore inside, and a significant German roach infestation inside the kitchen. Though we were stationed in California waiting to PCS to San Antonio, communication with Eric was easy and stress free. I saw pictures and videos of the property before Eric’s initial visit. After the first visit, there was a noticeable improvement - the property was habitable. When we arrived to the house after 20+ hours of driving, I saw all the removed wasps nest around the property, inactive fire ant mounds, and insect carcasses around the property, inside and out. He also provided educational information on the various insects we were dealing with (life cycle, habitat, etc.) and what I can do to prevent another infestation. It was wonderful information and since restarting treatments at our property, there has been ZERO issues with reoccurring pests that are not out of the ordinary. With this latest experience, I truly appreciate Eric’s knowledge, professionalism, work ethic, and commitment to getting the job done correctly without cutting corners.

Megan Bolyard

Sutherland Springs, TX

James from the Terminex Commercial team came to my place of employment and treated the building and ground for termites. I approached him while working and he stopped and very patiently explained what he was doing and answered all my questions. James went above and beyond and came in my office to treat at the actual site. He was kind and knowledgeable and so appreciated the time he took with me. Well done Terminex for hiring top notch employees and doing a great job!

Alyssa Eytcheson

Sutherland Springs, TX

LaMarcus came by for the initial inspection to give us a quote- and I just have to say, he is BY FAR the most professional, most knowledgeable, most reliable and the absolute SWEETEST person I have EVER come into contact with regarding any service EVER. If you are thinking about going to any place other than terminix? STOP IN YOUR TRACKS RIGHT NOW AND CALL TERMINIX AND I WOULD ALWAYS REQUEST LAMARCUS👏 LaMarcus gave us the most honest, professional, knowledgeable and best advice, and even took the time to explain any and every single one of my questions, AND THEN SOME 🙌 if I could give him 1 MILLION out of 5 stars, I most definitely would! He deserves a raise because he is the EXPERT when it comes to not only all things inspection/treatment services, but all things customer service and customer connection- which in my personal experience, is what really keeps customers forever coming back!!! THANK YOU LAMARCUS AND THANK YOU TERMINIX!!!🙌

Michelle Anguiano

Sutherland Springs, TX

Miguel was great. He came to service for termite protection, but was happy to check our attic’s traps and remove used ones. While he was up there he noticed a possible leak in our roof and brought it to our attention. He was friendly and extremely helpful. Communication was great. On time.

Joe J.

Sutherland Springs, TX

TERMINIX is very thorough. We have been using their services since 2010. Kent is our current technician for Pest Control, we also have Exclusion and Termite...

Kristy Nielsen

Sutherland Springs, TX

Our service rep, Rusty, came into our home, did a thorough inspection, and explained what we needed to do to tackle the situation we were facing (squirrels and rats in attic). The technician's assigned to the job came to our house promptly and did an exceptionally well job. We are very happy with how they explained what they were going to do doing and the job they performed. Would definitely recommend Terminix to our friends and Neighbors.

Ernestine ..

Sutherland Springs, TX

I had Terminex come by because I thought there were bugs in our bedroom. They checked and said there were not any. After talking with the exterminator I...