Terminix of Kirkwood, PA

dana mccord

Kirkwood, PA

My Terminix tech, Jim, is great. He communicates with me always, before and after treatment. He always inquires if I am having any specific new bug problem. He is professional and intelligent but very personable. I hope he continues to be my technician.

Sasha Kaye

Kirkwood, PA

The only reason this isn't a 1 is because of Eugene and the corporate call center agents. The tech assigned to my house kept lying about coming to do our service and would say we aren't home. I work from home and have a disabled family member. Someone is ALWAYS home. Fine, just get us a new tech who wants to do his job. They did that for a few rounds until suddenly the old one comes and lies again. After we got him removed the first time management was supposed to contact us and never did. After the second time they were supposed to contact us to ensure us it would not happen again or we would cancel. Still have not heard from them. Couldn't even muster a phone call not to lose a customer. What a weird way to do business.

Megan

Kirkwood, PA

Had bee issues in our home for a couple days. Unfortunately they came in Sunday night and nobody was able to come out on the weekend, which we understood. Monday morning we had a sales person with Terminix come to discuss it, and he tried to see if anyone could come that day and they couldn’t. We tried to be patient and they said someone would come first thing Tuesday morning. It’s Tuesday and nobody ever came. Very frustrating. We have 3 young children all under 5. I am also allergic to bees. We felt bad cause the sales person was very nice, but the follow through to completion is lacking. Please go with another company if you are looking for pest control services. We had a great experience with a different company who communicated well and followed through well.

Its Me

Kirkwood, PA

I had a scheduling issue that needed to be resolved. The customer service rep I spoke to yesterday was very helpful and honest. I greatly appreciated that. Zach Styer, my tech, came through today by providing excellent customer service. He really went out of his way to help. I am very happy and greatly appreciate his efforts. He is a definite asset to this company. Thanks, Zach, for a job well done!--Trish Savage

Jade Mumma

Kirkwood, PA

Techs and service were great. They did inspection on Friday and service completed on Monday. Jason was very kind and knowledgeable when he did our inspection. I did not get to meet Antoine in person as we were away when service was completed but he sent me a very detailed report via email of everything that was done. Overall, great experience and would recommend.

Ami Champlain

Kirkwood, PA

The gentlemen that came to the house were very thorough and kind. We're in the middle of a huge remodel and found we had mouse droppings as we were moving out for the remodel. Terminix came over quickly, thoroughly checked all 3 floors and outside, told us what we needed and quickly came back to do what needed to be done for a very reasonable price! I highly recommend Terminix!

Shirley Campbell

Kirkwood, PA

Called on 06/25, Mark did inspection 6/26 and Hayden did treatment 6/27. These are the most courteous, professional and helpful people I have ever dealt with. I feel as if I am the most important customer they have. All costs were clearly explained, and are quite reasonable. So glad I called Terminix.

Donna Byers

Kirkwood, PA

James is focused and professional. He always provides excellent service. I always receive a text letting me know when he is scheduled to treat our property. Today I forgot to tell my husband James was coming and while he was working in the yard, out of nowhere- like a Ninja-he looked up and noticed James was working right along side him! Awesome Job! Thank you

Hannah DiCamillo

Kirkwood, PA

If you want them to falsely charge you for months of service that they never serviced, than this is your place. We have called about six times now asking to speak with management about being sent bills when no one ever entered our place. We were promised time and time again that they would submit a request and corporate would call within 30 minutes or the following business day. We’ve never received a call back to discuss our account. However, we did receive a call from debt collection so thank you. We will without a doubt stay with locally owned businesses from here on.

Erin A.

Kirkwood, PA

I left a review after attempting to fix the problem within the company. They sent the standard message they send everyone saying they want to correct the...