Terminix of Refton, PA

Sandi Jones

Refton, PA

Zach, the technician we have had now for almost a year, is really great! He always listens to what I tell him I am concerned about (spiders and ants!), and takes his time explaining what he plans to do to help. He is respectful, kind, and easy to talk to. Thanks, Zach!

Gregory Long

Refton, PA

Thank you all so much what a great team from Terminix, Mark was the 1st we talked with very professional, courteous, informative, patient he really took his time to explain told us exactly everything what was needed to take care of the problem. The very next day we met Buddy he also very professional, patient, courteous, friendly. He did the treatment for the termites; we were so impressed with Buddy. I was already upset about the termites, but Buddy reassured he will take care of the problem and I felt very confident. Terminix you really have a good team of people like Mark and Buddy they explain everything they were going to do inside and outside it was a pleasure talking with them both. They were worth every penny we paid for the service, once again Thank you for being there for us so very appreciative.

Barb Dibrito

Refton, PA

Jim, our Terminix rep is terrific. He’s on time, thorough and we never feel like we’re being sold to. He understood the mouse issue at our home and took measures that have addressed the situation. The service is not the cheapest we could have chosen, but in this case we feel like we are getting what we pay for.

Connor Porterfield

Refton, PA

Rebekah is the absolute best! She did a fantastic job and was so understanding and accommodating. I would gladly recommend her to anyone who needs pest control services!

Yessenia De Jesus

Refton, PA

Ken Cowan was very professional, punctual, and respectful. He explained the service clearly, answered my questions, and made sure everything was treated properly. I appreciate his attention to detail and great customer service.

JJ Christy

Refton, PA

***Edit- the Lancaster branch manager has since called me back & apologized for the lack of communication. He has recently transferred from another branch & is working out the kinks in this area & training staff. I asked for a refund for this last years contract since I prepay for that year & we did not have our inspection or any visits during that time. He agreed to refund me which goes a long way in my book for his attempts to try to make it right. Because of this, I will keep an eye on reviews here to see if their service gets better & will maybe consider trying them again in the future. I wish the manager success in improving the branch. ***Original review: I have had termite inspections every year since 1992. Today I cancelled my service contract after 34 years as a customer. That’s not an exxageration. Every year they show up, no phone call, no text, NO notification of the appt. Spoke to customer service many times about this. All of my contact info is correct, yet I am continually NOT notified of my appts. They showed up unannounced on Saturday before the big snow storm. We were outside splitting wood and the tech walked up on us on our property startling us. I wouldn’t allow him to do the inspection due to NO notice or contact by Terminix & I asked him to have the branch manger contact me, but they never did. Also called customer service several times over the past few days to address this & asked to have branch manger contact me, but they never did. Terrible communication all around on so many levels. Tech says one thing, customer service says another. A local plumber has better communication than this nationwide company!

Tina Young

Refton, PA

We did not have a good experience with Terminix, did not get rid of the infestation at all. Signed up for a 2 year payment contract for 1 year of services. Had to hire a thermal remediation company to come in to get rid of the infestation. The infestation is completely gone since having the thermal treatment performed 2 weeks ago. I have emailed this office requesting a phone call or an email from the manager and I have not heard anything.

Toneka Washington

Refton, PA

I am so happy with the fantastic job terminix did at my home getting rid of mice that were in my attic at our york pa home. Zach was awesome and my family is so happy with the project ❤️ that he made me a forever customer for sure. The mice in our ceiling and attic insulation had been keeping us up at night and Terminix diagnosed the problem quickly during their inspection. The crews were quick and very professional in sealing up the house and making sure all access points were sealed from future entry. The attic insulation clean up crew did an incredible job removing the attic insulation and replacing with new pest treated attic insulation to complete the job. I would highly recommend Zach if you have any mice in your attic in York PA 17401.

dana mccord

Refton, PA

My Terminix tech, Jim, is great. He communicates with me always, before and after treatment. He always inquires if I am having any specific new bug problem. He is professional and intelligent but very personable. I hope he continues to be my technician.

Sasha Kaye

Refton, PA

The only reason this isn't a 1 is because of Eugene and the corporate call center agents. The tech assigned to my house kept lying about coming to do our service and would say we aren't home. I work from home and have a disabled family member. Someone is ALWAYS home. Fine, just get us a new tech who wants to do his job. They did that for a few rounds until suddenly the old one comes and lies again. After we got him removed the first time management was supposed to contact us and never did. After the second time they were supposed to contact us to ensure us it would not happen again or we would cancel. Still have not heard from them. Couldn't even muster a phone call not to lose a customer. What a weird way to do business.