Terminix of Emmaus, PA

Robin M.

Emmaus, PA

Been a client for over 10 years but something changed lately where they make appointments and then no show. Each time I wait home and no one shows , will...

Emily Lenneville

Emmaus, PA

Original Post: Super happy with Tim from Terminix. We were using a different service for mouse control but they said since we lived in a townhome it was hopeless(!) Terminix came in and has a plan for exclusion, not to mention found mouse entry points that their competitor didn’t bother to find. Super happy! Update: Original review above was written after discussion with salesperson, as are most of the Terminix reviews written here (they put pressure on the prospective client to review at point of sale, before services are rendered). Price was insanely high, but I thought it worth it if it was really going to be effective. Since then I have learned that the other company servicing us was correct -- because we are in a townhome, there will never be complete exclusion (unless all adjacent townhomes also undergo exclusion services). When I saw how much time it took them to do the work (not much) and found out it still won't be effective at excluding mice, I was devastated and horrified at how much we spent. Additionally, Terminix puts you under contract with a loan company, selling your contract almost immediately. If you have any issues with the product they have little incentive to resolve it as they have already been paid (by the loan company), and the loan company is extremely difficult to get in touch with. The work they did itself was fine though not superlative. Pieces were unfinished, but I couldn't get in touch with any one to actually get it finished (see above issues with financial incentive to make clients happy). If you are at the point of sale and think the price tag is really high but "probably worth it," pause for a day before buying. And maybe price a competitor. Ugh.

Nancy Scarnecchia

Emmaus, PA

It was a great experience we knew exactly what was going to happen. Hieu was very polite and informative. Josh explained everything he had to do so the house was protected. He explained everything he was going to do and after he was done He showed us what did to protect the house and like Hieu he was polite

Selena

Emmaus, PA

Full on team -in person- answered all our questions and helped resolved our issues in a VERY timely manner. Chevy, Christian, Jared and Steve were informative and super helpful. We will be continuing with our services with Terminix because of how helpful everyone was - communication with this local office is 100x better than dealing with the call center - i recommend contacting this office locally, and you wont be disappointed.

Shamira Burgos

Emmaus, PA

Chevy was outstanding during my termite inspection! From the moment he arrived, it was clear he really knew his stuff. He was focused on every detail and took the time to thoroughly explain what he was looking for and why. I appreciated how patient he was, he answered all my questions clearly and never made me feel rushed. Chevy also showed me exactly where the issues were and explained each step of the process moving forward in a way that was easy to understand. His professionalism, knowledge, and care really stood out. I’d definitely recommend Chevy to anyone who wants a thorough and trustworthy inspection.

Francis Curry

Emmaus, PA

Very knowledgeable on time. Explain what they’re gonna do and how they’re gonna go about it. Helped us out with payment plan and made it affordable. Good recommend to anybody.

Kiersten Singh

Emmaus, PA

Chevy was great! He came to inspect for termites and followed up with me a few days later to schedule my appointment for them to come and treat our home. He took time to answer all my questions and gave me a lot of insight on termites. Highly recommend!!

Amer Sejdic

Emmaus, PA

Cheavor Gordon AKA Chevy was fantastic. Absolute gentleman and VERY thorough and professional. 5/5 star - highly recommend Chevy to anyone. I asked him a lot of questions and he knew the answers right away. Very knowledgeable man!

Amy Britton

Emmaus, PA

Chevy was fantastic! He came out and took his time to find problems that weren’t detected last time. He was super friendly and very well informed. I’m looking forward to working with him in the future and I highly recommend!

Emily Acanfora

Emmaus, PA

Jared Troxell is an excellent technician! He always goes above and beyond, taking the time to explain what he’s found and making sure everything is thoroughly addressed. When urgent issues come up, he prioritizes us and often gets us scheduled even sooner than we expect, which we truly appreciate. His professionalism and attention to detail give us peace of mind. It’s always a pleasure working with him!