Terminix of Cloverdale, OH

lessie cochran

Cloverdale, OH

Gentleman knocked on my door to say he was going to start my lawn treatment. After doing so, he knocked again to tell me he was finished. I truly appreciated his positive manner and his kind responses to my questions.

Jarrett Cousino

Cloverdale, OH

My terminix worker was Mr. Bollinger and he was outstanding. One of the nicest and caring people I have ever met and would love for him to come out everytime I call terminix thank you guys again for getting me free of my insect problem

kyle johnson

Cloverdale, OH

Dylan was AMAZING!! He was very knowledgeable and professional! I am so happy with my service, I would definitely recommend them! Thank God all the bugs are gone!

Margaret Mason

Cloverdale, OH

Ed Bollinger is very courteous and also respectful of the property he tends to. You can tell he enjoys his work by the way ha addresses any areas of concern. He also has a super attitude.. just a really great service provider!

candace pescosolido

Cloverdale, OH

Paul was courteous. And helped me with the text setup, understood my concerns about contacting me and knowing show up times. And he was willing to set up a revisit to treat the inside since I was very sick when he showed up. Very well handled by Paul. I appreciate his service as i was considering even staying with terminix bc of their changes to service and Mike retiring. But Paul has changed my mind with his great service and I'll be staying for now.

Mary Hislop

Cloverdale, OH

Jason was very nice. He let me know when he would be here. He took the time to answer all my questions. He was professional and did a good job.

Trinitey Betts

Cloverdale, OH

I would not recommend and I would even give them one star. They didn’t even get rid of the bed bugs. I had a six month warranty and followed everything they told me to do. They always played phone tag with me. Would let me know less then 24 before my appointment so I would have to reschedule because I would have to get my house together. Highly would not recommend if I were you I would just buy a big bottle of crossfire off of Amazon for $340 then waste your time with them paying $2200 for them not to even take care of the problem.

Jacob Pollard

Cloverdale, OH

Don’t mess with this company! Go local. I got a local quote from an easy to reach sales person that was $100 cheaper for better service. I bought my house and it had already been treated for termites under Terminex. I called to move the account to my name. They couldn’t find it, they had to reach out to another department. Apparently, that department is VERY hard to reach because I had to called back several times over a 4 week period to get this accomplished. Every person I worked with was very kind, but the communication within their company destroys everything. After paying for a year of service, they scheduled an appointment without me knowing! Thankfully I called to schedule my own and moved that appointment to a day I could take PTO, they gave me a 4 hour window. They did not show. I called 2 days later. They said they had to reschedule the appointment but did not contact me about it. I would say that’s the important part! I re-re-scheduled my appointment and took a second PTO day. On the day of the appointment I called 3 hours into the 4 hour window and the woman I spoke to assured me they would be there. 15 minutes after the appointment window closed I called again, she once again assured me they would be there, but that they were probably running late. She offered to reach out to the team for an ETA and contact me when she knew. Over two hours of waiting later, I called again. The woman I spoke to said the tech left a note on the account “about an hour ago” that there were no techs in my area and that the appointment needed to be rescheduled. Could they not have told me that the first two times I called, or when they left the note on the account, or better yet, the tech could have just sent me a message instead of leaving it on an account that nobody reads unless the customer calls to complain. They asked to re-re-reschedule a third service date, I said I wanted to know the team would show up before taking a 3rd day off work. I also asked for a credit or partial refund for all the time I have spent and money I have paid for a service I have not gotten. I specified that I did not want to take another day off until then. They said they would put in a request to speak to a manager and that it takes 24 hours. That time frame came and went with no manager contact. BUT DONT WORRY, they did text and call to let me know that they scheduled me a new appointment for Tuesday. So glad they are on it, so sad that that is literally the one thing I asked them not to do.

Jeffrey Sauve

Cloverdale, OH

Dylan Jackson is our service representative. He has made this horrible situation a lot easier to handle. He was patient, efficient, informative and a pleasure to have in our home. Thanks so much Dylan.

Alexandra Scott

Cloverdale, OH

Edward Bollinger is my Terminix tech. He does our tick treatments, termite bait traps, and our general pest/insect treatments. He always informs us a few days before he comes. Is always within the time frame he gives us, and always sends a detailed progress report with pictures when he is done. The few times we have interacted in person, he is always courteous and professional! He has gone above and beyond and if we have a specific request or issue, he always takes care of it with no problems. We have definitely had a reduction in pest/insects. I hardly ever see them in the house anymore. We used to have so many of them. Definitely recommend this company, and Edward!