Terminix of West Henrietta, NY

Nicole Zuppa

West Henrietta, NY

My experience with Terminix has been very disappointing. Appointments were scheduled, yet technicians failed to show up on multiple occasions. I was informed several times that messages would be passed along to the branch manager, Phil Burger (Rochester/Buffalo area), but after leaving seven messages, I have not received a single return call. Although a technician eventually came to address a bee infestation, the issue persists three weeks later. The lack of professionalism, communication, and follow-up is unacceptable.

Theresa Wilson

West Henrietta, NY

If I could rate them a zero, I would. I paid over $1800 for their services. They came to my house for 1.5 hours and I haven't seen them since. One tech called to come back, but cancelled at 5pm, said he would call back to reschedule and I have not heard from him AT ALL. They were supposed to patch holes inside and outside my house from rodent damage. They did a quick assessment of the outside and filled a few areas. Quickly swept down cobwebs, and sprayed a small bee nest, left black rodent boxes outside. And inside they guy set five snare traps, even though he saw I already had five set. He said his will work better because he has better bait. He NEVER came back to check them. To do inside repairs. I still have a rodent problem, which has gotten WORSE since I signed a contract with Terminix. I would NEVER recommend and have been telling friends and family to spread the word, do not use them.

Jay Petrillo

West Henrietta, NY

So far it’s not been a good experience unfortunately. The tech hasn’t come yet; we had an appointment slot of 8-10 am. It’s now almost 11. I called customer service once already and she was going to message the tech to contact me with an ETA. No call and the tech is a no show. If you are running significantly late and can’t make your appointment window, please have your techs contact the customer. You have my contact info. That’s basic and common sense customer service.

Rick L.

West Henrietta, NY

A neighborhood canvasser representing Terminix came to my door today in Henrietta, NY. He began launching into his sales pitch when I stopped him and asked...

Cheryl Mori

West Henrietta, NY

I have yet to review the effectiveness of the pest treatment plan, however, my salesman, Kiefer Hartmann, was very pleasant and knowledgeable. He did a thorough job of explaining the whole process and contract. He even promptly replied to my text with an additional question that I had. My technician, Daquan Hill was also very polite, pleasant and efficient in his work. He asked me specifically about any problem areas that needed attending to and provided a thorough email with pictures describing what was done. I was very impressed by them both!

Aftab Ali

West Henrietta, NY

Terrible company. The technician came very late with bed behavior had no enough materials with him. He is blaming us why we accept the late service schedule. He left with out service. The technician left the traffic cons too.

David Lombard

West Henrietta, NY

Last night at 8:10 pm some creepy jerk from Terminix showed up at our door. My wife told him three times not interested. But, the jerk kept pushing. I went to the door and told him not interested again he kept pushing and showed no signs of leaving. So I got agitated, very agitated and told him to leave. It turned into a very loud shouting match on my end. Every time I got louder and more angry he taunted me. I’m a hot blooded Italian and I don’t take crap from anyone. I escorted him to the street with one last blowout. He left on his hover board all the while getting mouthy. I called the police. I showed her the ring camera footage and explained what took place. She was going to patrol the neighborhood and if the jerk was found escort him out.

Lubes

West Henrietta, NY

Did not use this service nor do I need it. Ignored the knocks and door bell rings he went away. Went to every house on my street harassing people trying to sell his services at 8pm in the evening. I’m relaxing on my front patio and he comes up to us while I told him we’re relaxing quietly and just want to be left alone. Continues to do a profile asking what I do, how long I’ve lived at the house, how old we are. Wasted about 20 min of my time. I was not interested in his services and mentioned it very nicely multiple times. He kept pushing and trying to give me a deal and discount.. based on my profession. I told him a hard no. Continued to go and hard as my neighbors while they’re enjoying family time with their kids. One neighbor literally slammed the door and told him off. Which he proceeded to finally leave the neighborhood. Unbelievable business practice. I wouldn’t use this service if it was free. Everyone beware of these con people.

Greg M.

West Henrietta, NY

I have a groundhog problem. I signed up for a free consult. The window was 3-5pm on a Monday. They called at 3:45 Monday to confirm the appt and tell me...

Mark Heintz

West Henrietta, NY

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless to say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.