Terminix of Avon, NY

jessica wisley

Avon, NY

Technician was highly professional, polite, and personable. He conducted a thorough search for pests. He was honest by letting us know that we had no problem. I highly recommend Terminex to others.

Donald

Avon, NY

Jose did a great job as usual. He went over any concerns about problem areas I might be concerned with before starting. He also explained everything that he was going to do before proceeding. Jose is courteous, friendly and professional

Bri'Anna Taggart

Avon, NY

Complete scam/con artists! If I could rate them a zero, I would. Save your money and DO NOT book with this company. They stole $1,400 from my family and our infestation problem is the same as before they showed up. They will make you pay beforehand and run off with your money after one (1) singular treatment. Signed a 6 month contract with them, they were supposed to come and do another treatment after three weeks but never followed through. They were supposed to do consistent treatment in addition to the initial one but continued to go ghost every single time! I called them several times and each time was told to wait the three hour time frame for them to show up (news flash - they never did). You will schedule an appointment with them and they’ll cancel it without telling you and say that you never had it booked to begin with. OR they’ll reschedule it with an absurd timeframe between 7 p.m. to 10 p.m. on short notice. Was told I would get a call back from the manager within 24 hours after confronting the situation, and haven’t heard from them since. They won’t refund you or compensate in any way, shape, or form. Learn from my and several others’ experience and DO NOT BOOK UNDER ANY CIRCUMSTANCES. Find a trustworthy company or do it yourself!

Pamela Cunningham

Avon, NY

Misled about services, didn't solve my pest problems at all. Had more bugs on deck instead of less. I had to resolve my problems myself, then I canceled but they still showed up without notice and charged me for services

Tasnim Shamma

Avon, NY

Had a great experience with representative Chris Bordenave. We were dealing with a gross rodent and squirrel situation at a home in Depew. He was very courteous, professional, friendly, took lots of photos of the situation, was on-time for the appointments and even went back to the property on his own time. He also didn't try to sell us things we didn't need and was very honest about how much work really needed to be done. His kind manner, customer service, and professionalism really stood out among other companies we had providing estimates for the work. Highly recommend!

anna sapienza

Avon, NY

This is a horrible company to work with Do not use them I asked for flea service for a small apartment and asked for a follow up. They had no record of the treatment. I had to provide them the name of tech that came out ugh called customer service and was told that I canceled the contract after the treatment so no follow up provided unless I spent another 300 dollars for another contract horribly deceptive money grab company use anyone else.

Kelly Grey

Avon, NY

Had made an appt. Had to board my dogs due to the treatment I was getting they were a no call no show I called the office. The girl I talked to was awesome wish I had got her name she tried everything to resolve this. Cuz it was after 5 on a Friday she said it could take up to 2 business days to fix. So on Tues afternoon I called to see where we were with this and the person said I was scheduled at 3. After a long discussion and him being annoyed with me we rescheduled later. After thoughts were why am a dealing with this called them back and cancelled the service I then called orkin pest control just an fyi they were the best got next day service very professional . Do not use terinix at all. And by the way after cancelling the tech called and said he was on the way smh

Michelle Allen

Avon, NY

Great customer service, my inspector was able to come out and explain in easy terms how they would help eliminate my pest problem and how we can team up with them to keep ALL of our bugs and critters away!! Very happy customer

John D.

Avon, NY

salesperson came to my door and told me I had a bees nest under my cave and started telling me it would cost $49 to have them remove it. As we talked, he...

Brianna Loos

Avon, NY

WARNING ⛔️ DO NOT USE! I had a sales man come to my door. I didn’t have a pest problem, they sent him to me. Walked through my yard with me to discuss all benefits I would see throughout my yard if I got this treatment, especially around my pool. They gave me such a good price I thought I’d try it! BIG MISTAKE. First note this is a monthly payment but only a quarterly treatment, this is upstate NY we don’t have bugs 6 months out of the year. He even went as far as to tell me, you might see a lot pop up in the first month because of their eggs under ground but don’t worry we will be back in a month. Second I was told that the initial payment was 400 (although I was getting a discount) because of how extensive the treatment would be! Imagine my surprise when the tech got here and told me that she doesn’t treat my yard AT ALL. Pool bugs she can’t help with. And she was only here for a quick spray around the perimeter of my house. It took less than 15 minutes. And at this point I didn’t argue because it was that moment I realized I never even received a copy of my service agreement like I was told and I had no idea what I was actually signed up for. I then realized they had also charged an extra $50 dollars more than we had discussed. I contacted the salesman who said that he put in a request to fix the payment and get me the service agreement. And days went by and I heard nothing. I then contacted the company and they were FINALLY able to provide the service agreement, confirming that salesman signed me up for something completely different than what he had discussed with me. They refused to refund my money despite the fact that they sent someone for a service that wasn’t discussed, I didn’t want, I didn’t need and I wasn’t made aware of. This company lacks integrity, transparency and accountability. I hope the tech realizes how much better she is than this company because she was AMAZING. The rest of the company is money hungry and just ready to get you to sign on the dotted line. Please keep in mind, I don’t write complaints about companies online often. Infact I told them this was coming and tried to give them every opportunity to handle this but they are determined to keep my money and if it’s happening to me it is surely happening to other people as well