Terminix of Penfield, NY

Maureen Kelly

Penfield, NY

Chris has managed my account for the last 6 months and coordinated all of my services with precision. He is professional and responsive to all my requests. Orlando and his partner and Jerry and his partner were excellent as well. Highly recommend their services. In addition to routine services they did a great job with my basement cleanout! Many thanks to the team!

Jane

Penfield, NY

Andrew came for regular service today. He is thorough, and highly skilled at ensuring all pest problems are addressed. He is so very pleasant and explains everything he is doing, always checking to see if I have anything I would like him to check on. He is the top of the line protection we expect from Terminix.

Shannon Fox

Penfield, NY

⭐️⭐️⭐️⭐️⭐️ Outstanding Service Beyond All Expectations! I cannot say enough amazing things about Ashley. She is truly one of a kind. From day one, she has been attentive, caring, responsive, and incredibly professional. She goes above and beyond every single time to make sure all of our pest control needs are fully met, and she always follows up to ensure everything is resolved and we are completely comfortable. What truly sets Ashley apart is her heart. She is wonderful with children, a true people person, and so deeply understanding, especially knowing just how frightened I am of bugs. She takes extra care to prevent anything from happening, which gives me so much peace of mind. That level of compassion and thoughtfulness is rare. Ashley is the main reason we continue our contract with Terminix, and they are truly lucky to have her. She does not just feel like our pest control specialist, she genuinely feels like a trusted friend. Her dedication, kindness, reliability, and constant care mean everything to our family, and we are so grateful for her. If you are lucky enough to have Ashley as your technician, you are absolutely in the best hands possible. 💛🐜🚫

Jessica Pell

Penfield, NY

1. A door to door salesman came and encouraged us to buy his service, leading us to believe it was a ONE time, very thorough application. This was untrue. He signed us up for a recurring service, and when the tech got here he barely did anything. He just dusted some cobwebs and sprayed around the house. The paperwork he left me was confusing, so I called the company to find out what it was that we actually bought, rather than what we thought we bought. 2. I have since cancelled, and they are refusing to drop the 2nd month’s bill (even though we didn’t receive services the 2nd month). The first time I called, the person I talked to said they WOULD drop it, and we were all set. But we kept receiving overdue bill notices, so I called again. This person said they would NOT drop the bill because they ought to charge me for the entire year, but are being generous in letting me out of our service agreement. I read through the service agreement. Nowhere does it say we have to pay for the whole year if we cancel. This company has been one lie after another. EDIT: I am updating this review to say that Terminix has finally removed the balance for the month we did not receive services for. Therefore, I am bumping them from one star to 2 stars

Nicole Zuppa

Penfield, NY

My experience with Terminix has been very disappointing. Appointments were scheduled, yet technicians failed to show up on multiple occasions. I was informed several times that messages would be passed along to the branch manager, Phil Burger (Rochester/Buffalo area), but after leaving seven messages, I have not received a single return call. Although a technician eventually came to address a bee infestation, the issue persists three weeks later. The lack of professionalism, communication, and follow-up is unacceptable.

Theresa Wilson

Penfield, NY

If I could rate them a zero, I would. I paid over $1800 for their services. They came to my house for 1.5 hours and I haven't seen them since. One tech called to come back, but cancelled at 5pm, said he would call back to reschedule and I have not heard from him AT ALL. They were supposed to patch holes inside and outside my house from rodent damage. They did a quick assessment of the outside and filled a few areas. Quickly swept down cobwebs, and sprayed a small bee nest, left black rodent boxes outside. And inside they guy set five snare traps, even though he saw I already had five set. He said his will work better because he has better bait. He NEVER came back to check them. To do inside repairs. I still have a rodent problem, which has gotten WORSE since I signed a contract with Terminix. I would NEVER recommend and have been telling friends and family to spread the word, do not use them.

Jay Petrillo

Penfield, NY

So far it’s not been a good experience unfortunately. The tech hasn’t come yet; we had an appointment slot of 8-10 am. It’s now almost 11. I called customer service once already and she was going to message the tech to contact me with an ETA. No call and the tech is a no show. If you are running significantly late and can’t make your appointment window, please have your techs contact the customer. You have my contact info. That’s basic and common sense customer service.

Rick L.

Penfield, NY

A neighborhood canvasser representing Terminix came to my door today in Henrietta, NY. He began launching into his sales pitch when I stopped him and asked...

Cheryl Mori

Penfield, NY

I have yet to review the effectiveness of the pest treatment plan, however, my salesman, Kiefer Hartmann, was very pleasant and knowledgeable. He did a thorough job of explaining the whole process and contract. He even promptly replied to my text with an additional question that I had. My technician, Daquan Hill was also very polite, pleasant and efficient in his work. He asked me specifically about any problem areas that needed attending to and provided a thorough email with pictures describing what was done. I was very impressed by them both!

Aftab Ali

Penfield, NY

Terrible company. The technician came very late with bed behavior had no enough materials with him. He is blaming us why we accept the late service schedule. He left with out service. The technician left the traffic cons too.