Terminix of Cold Spring, NY

Cedric Davoren

Cold Spring, NY

I just had an inspection with Dylan and Isaiah from Terminix and I couldn’t be more impressed. From start to finish, they were thorough, knowledgeable, and extremely detail-oriented. They walked me through every finding, answered all my questions, and made sure I felt confident about the next steps. It’s rare to see employees who go above and beyond like this — they treated my home like it was their own. Terminix is very fortunate to have team members like Dylan and Isaiah representing them. If they’re the standard, you’re in great hands.

Patricia Reiff

Cold Spring, NY

Brian contacted me before arriving and I discussed some questions I had. He called me after taking care of the service and discussed my concerns with me which was very helpful. He is very knowledgeable and friendly - a true asset to Ehrlich.

Jennifer Gramuglia

Cold Spring, NY

I had an exclusion plan that did not work, it's been almost a year now, we still have activity and no one is trying to solve my problem. I've requested services and I've had 3 no shows in the span of 2 weeks, I can not get in touch with anyone in management. This has been a nightmare. I paid them over $3000 to get this done and after a year I still have activity and want a refund. Do not hire them go somewhere else.

Lee Smith

Cold Spring, NY

I have had Ehrlich servicing my home for at least 15 years. My technician, Dom is wonderful. He always does a thorough job. He is efficient in his duties and always makes time to address any questions or concerns I may have. I highly recommend Dom and Ehrlich.

Camille Wallace

Cold Spring, NY

Zero stars if possible. Completely unprofessional and terrible customer service. Each time I call in for resolution, I am kept on the phone for 45 minutes with one rep after the next asking for the entire story recounted again, promising it's been escalated and a call back from a branch manager again and no one bothers to reach out to resolve. Find literally any other company to work with on your pest control needs. Poor communication from techs, no confirmations for appts, techs show up at days/times they are not scheduled with no regard for the fact that arrangements are having to be made around work etc to ensure someone is home to provide them access and then has the nerve to have an attitude that no one is available to provide them access. If they do show up they arrive either way after the designated window or way before with again, no regard for their customers work schedule/availability. Once a tech showed up way before the appointment window and proceeded to bang on the door endlessly like the police while I was on a video meeting for work. Communication and scheduling has been an issue for every appointment the entire year. On top of all of that, Terminix is also now trying to rip me off for the money that is owed back to me for being charged for cancelled services. 9/16/2025 No Call No Show for exclusion service 9/30/2025 Showed up with no appointment scheduled and marked the service as complete even though no one was home to provide them access to complete service and there was no way the tech could have accessed the area that required service 10/31/2025 - Called to cancel pest control and exclusion service by end of day as notice stated cancellation must be requested by 10/31. For whatever reason I was charged the full price of $309.29 for the renewal way back on October 9th even though I had until EOD 10/31 to cancel. Representative scheduled a follow up exclusion appt for 11/7 in an attempt to resolve the previous no call/no show and the exclusion follow up that was never completed in the previous/already paid for term. 11/7/2025 - No call, no show 11/28/2025 - Rep noted that branch manager Joseph Barrett would be reaching out to resolve the inquiry by end of day. Branch Manager never reached out 12/1/2025 - Called back in to Terminix for resolution on refund amount. Exclusion treatment was refunded a prorated amount from date I requested an escalation to a manager rather than from the date of the original cancellation request. Rep noted a Branch Manager would follow up and reach out again. Branch Manager did not reach out or follow up. 12/4/2025- Terminix has the nerve to call me stating there is a past due balance in the amount of $60 because they still did not have it registered in their system that the pest control service was cancelled. Rep notes again that the service has been cancelled, and "escalates" to branch manager again promising a call back regarding the incorrect amount refunded. 12/15/2025 - As of today, still no callback from branch manager or resolution from Terminix.

Jacy McFall

Cold Spring, NY

I was quickly able to set up a free home inspection and the technician was able to give me honest feedback. The technicians have been friendly, knowledgeable and always kept me up to date.

Deirdre S.

Cold Spring, NY

This has been a consistent failure in service. I called and schedule an appointment for an inspector to come to see where we could patch holes, etc. Twice...

David G.

Cold Spring, NY

Terminix repeatedly failed to show up for scheduled rodent-exclusion service appointments (a service for which they charge ~$1500), and repeatedly attempted...

BobbyCee

Cold Spring, NY

TL;DR: Wanted a wasp nest removed; they signed me up for a one-year agreement by pretending that I was signing for only the bee removal. About a month ago I called to have a wasp's nest removed. They send an inspector that said it would cost around $250 and had me sign for it on a tablet. A few days later someone arrived and poisoned the nest. A few days later, no more bees. Great. This week I get a text that I have service scheduled for this week. I tell them the bees are gone and no need to show up. They call me the day of the service to tell me they are on the way. I tell them no need to come. They show up anyway. I'm not home but I can see them spraying around my house through the camera's. When I originally signed the contract I was told they would also treat around the house to ensure the bees wouldn't find another way it. I figured this was that service that they never did the first time. Boy was I wrong. I get a call after from the service tech telling me that I actually signed up for a one year service agreement and not just the removal of the bees nest. I check the contract and sure enough the inspector had me sign a one-year agreement. Nothing was ever explained to me that this was a one-year deal. I called to get this cancelled which customer service said they would put in a request but can't guarantee that it will be cancelled. I cannot tell you how infuriated I am with this despicable company. I chalk this up to complete fraud. And I hate how google will bury this review just because some company lacky will respond with "please private message us" or "call our customer support line". I've done that already.

Samantha Schroeter

Cold Spring, NY

Abysmal service and communication. We have made at least 3 requests that we have a tech come to our house to remove 2 wasps nest on our house.  Our concern was our second-story nest on our child's bedroom window because they were getting into the house. I called for the first time about the wasp nest and was told by a service rep that there was an urgent request in for a tech to come remove the nest.  I specified that the nest of concern was on a second-story window. After no tech had been in contact, I followed up and had another request put in and again, I specified that this was a second-story nest. I called again (twice) about a week later on a day we were scheduled for a tech AND inspection at the same time for that day and had both not show. The service reps were unable to get in touch with anyone.  We were told to wait to see if they were just running late so I called again a couple of hours later and believe we had another request in. Lastly, my spouse called to urge someone to come take care of the wasp nests and the only communication he received after that was the scheduled tech calling to complain that they couldn't get to the second story window because they didn't have a ladder. This whole process has been a nightmare. We have been unable to go into that bedroom for nearly 4 weeks and worry our 2 children both under the age of 3 may get stung, or worse.  There are wasps in every room of the upstairs despite closing it off. We vacuum up dead wasps daily to the tune of 15+ wasps every day. Some are huge. Customer service was hit or miss. We have made several attempts since to get in contact with someone to discuss terminating our account over the past week or 2 and no one has gotten in touch. I made another request this morning and the same response of "we will get in contact with the local manager to connect with you". I will never use nor pay for this "service" again and we had to go elsewhere to take care of the wasp nest. We haven't been able to go into that bedroom for over a month. Avoid like the plague.