Terminix of Berkley, MA

Chris Martin

Berkley, MA

Fred Celeste originally came to my home for a follow-up inspection after I called to check on an attic insulation job that was taking much longer than expected. The attic space was only about 900 square feet, so I was surprised that the project had dragged on for more than three days. When Fred first arrived, he was professional, informative, and seemed knowledgeable about the process. I appreciated his clear explanations and expected that his presence would help ensure the job was completed properly. However, as the visit went on, my impression of him changed. After his initial walkthrough, Fred went outside to speak with the crew working on my property. One of the employees—a young man who had been doing the attic work—was chatting casually during lunch about normal topics like home life. Fred repeatedly told this employee to quiet down, saying he needed to be “quieter than the traffic.” It became uncomfortable to listen to, as the young worker wasn’t being disrespectful or disruptive—just talking a bit loudly outdoors. This same employee, who I later learned was the youngest and least experienced on the crew, had actually done an incredible job in my attic. While others refused to go up due to the tight space, he handled it carefully and efficiently. Watching Fred reprimand him so harshly for something as small as speaking a little too loud raised serious concerns for me. It made me wonder what Fred was trying to control or hide, especially when the worker seemed to be the only one doing his job correctly and with effort.

Atul Takekar

Berkley, MA

Someone from Terminix team tried to bind me into recurring service without proper explanation. Terminix support team later refunded me the money. Ask below questions to person who is selling and get it in video/audio recording for future reference. 1. What exactly is included in the service? 2. Is this a one-time charge or will there be recurring payments? 3. Are there any additional fees beyond the quoted price? 5. How long will I be under contract, if at all? 6. What’s the cancellation policy? 7. Will I receive written documentation of the agreement? 8. What happens if I don’t need the service after a few months? 9. What’s the process for disputing a charge or resolving issues?

Jessie McCay

Berkley, MA

Worst service I’ve ever received. I had the “pleasure” of working with Brad and Samuel. Brad told me we had bedbugs infested in my father in laws room. We paid 2500$ and we set up a day for Samuel and his partner to come and exterminate. I got a text saying things we should do. I did a majority of the list and I thought I did okay. For Samuel To come and legit shame me and when I said what can I do he said it’s too late now.. I let it go.. I came back . Told them prior the upstairs had absolutely no contact. And he told me when I got home I was right. None spotted up here. But my side room which had all our clean stuff washed and put in there was flung everywhere like the room was annihilated I had clothing medication tools pieces to equipment tossed completely everywhere as if they were so annoyed they threw it legit everywhere.. I explained how the bedbugs came back the next morning my father had over 40 bites blood on his leg and he’s elderly.. he wanted to sleep in his van outside.. texted and called Brad no response nothing until Samuel came back 14 days later by then I spent roughly 300$ bombing my own bedbugs and treating my home. No response from them.. I did let Brad know a few times.. still have the texts saved. Samuel came back two weeks later. And told my father in law he should be grateful that he has kids who are trying to help solve this. Told me he is not to tell people he wants to sleep in his van it’s not good.. he then said between us keep doing what your doing as it’s working.. (someone paid 2500$) nothing else was done and he said we will set up a 2 week revisit to check the home and never came back. Brad said I was supposed to go through him only for me to tell him that Samuel set up a 2 week visit to check it out and never came back.. end of response from them then.. I was completely taken advantage of and I’m disgusted to be honest. Hoping that I’d get back half my 2500$ back because WE DID THE WORK!!! Contacted someone we paid to do the work and got left in the dark to be honest….

JAY

Berkley, MA

They do good service but they reschedule your scheduling without letting the customer know they did this to me 3 times and then they expect me to accept, The rescheduling without letting me know like the world doesn't work like that I'm sorry Mr. Terminix. It's called people have jobs you can't reschedule somebody without letting that person know especially I paid almost $3000 the services, And then when you call customer service line the hang up on you..... A very not so happy customer I am right now this is ridiculous!

Tom Devine

Berkley, MA

Tim did a really awesome job in searching for and getting rid of the loose flying yellowjackets he treated. He was extremely thorough and professional. That kind of service is what keeps me a loyal customer of Terminix.

Luis Velazquez

Berkley, MA

I've been using Terminix for a while now, and their service has always been top-notch. Every visit is professional, timely, and thorough. Brandon, in particular, is outstanding—he’s knowledgeable, dependable, and always goes above and beyond. He's truly the go-to guy when it comes to pest control. I feel confident knowing he’s handling our home. Highly recommend Terminix and especially Brandon for anyone looking for reliable and effective service!

Aleksandra Pourer

Berkley, MA

Initially we used other company but we were not happy with the way things turned out. I filled an online application with Termix and was able to schedule inspection visit on the day and time it worked best for me…they work after 5pm! I met Justin Sachs the Terminix Inspector. Drastic difference between what we experienced with the other company. This time it was a REAL inspection! Justin checked every corner of our property including both sheds. Termix’ first level of house protections are stations, not wooden sticks, and we had them installed in two days by Gussie! Clear communication, smooth and fast coordination, perfect service!

Heidi Goldblatt

Berkley, MA

The technicians are always pleasant, courteous, pleasant, and efficient. They are also cheerful and communicate a few before, and after they do their inspection. I have certainly very thorough and seems to know what they are doing. We feel very confident in their abilities.

Rachel Waugh

Berkley, MA

Our technician James is the best! He’s always cheerful and is extremely customer service-focused. He takes the time to answer any questions I may have and talk through any concerns. The service Terminex provides gives me peace of mind that my home is protected and that in the event of a problem, help is only a phone call away.

Christina Stone

Berkley, MA

Ryan knows the property's pest history - where to look and why. He contacts me days ahead to say when he will be coming and reminds me again. I really appreciate being able to reschedule when necessary directly with him through a simple text. He keeps up with old problems and notices new ones before I do. He is detail oriented, efficient, personable, and professional.