Terminix of Pawtucket, RI

Chris R.

Pawtucket, RI

Never called or showed up to a schedule appointment. A month later Steve the technician shows up 45 min late and did a 20 min inspection and elected to talk...

JAMIEL Derasmo

Pawtucket, RI

Do not use!!! This company was horrible to work with and upon complaints, have refused all my calls and customer service says they leave all decisions up to the branch. I can’t get through to anyone, and customer service says the branch manager refuses to call and marks my inquiry as closed. I signed a year long contract for extermination due to mice in the attic, upon the first visit, the technician says they dont treat mice in the attic. I was shocked as that’s what I signed the contract for. They said once they do the exclusion, I should see less activity or they’ll come back. I don’t. I ask them to come back out, they say no that the contract is only for 4 visits, which was not explained during the meeting. So I wait 3 months, they come out and say there is nothing further for them to do and I have to pay for extra services if I want the mice gone. Multiple inspections they noted different insulation types, even though it was the same tech doing the inspection. It was all around a terrible experience and the most unprofessional company I’ve ever had to deal with.

Lisa

Pawtucket, RI

Update2: Called Manager Direct line and left message and txt 8/13 of dead mice and wasp nest and no call back so called Customer service to schedule removal of more dead mice 8/14. They said no appts were available and they would send note to local office. Still no call 8/19. So I removed foul smelling dead mice myself. What a ripoff this company is! Update1: I finally got a call from John a Manager 8/8 at the Warwick office to resolve my ongoing issue of not getting service after paying for mice exclusion. He agreed there is a communication problem between their customer service and their local office so gave me a direct line which was a mobile phone. He scheduled a very experienced Tech named Manny as high priority. Manny came today and removed the mice and sealed more visible entry points with steel wool and foam so I am pleased with this service visit and confident follow up will be given. I signed up for an Exclusion Program for mice and have their regular Pest Control. The exclusion program warrants the process of closing off entry points for mice. So I had some follow-up with mice removed but terrible fly problem waiting for this. Now have additional dead mice that was reported and a week later no service even though website showed I had an appointment between 8 and 4 with a no show today! Only to find out the local office should have verified and provided a 2hr window. Well when it says in their portal you have an appt and nobody shows up and you find out the local office didn’t schedule you???????? Terrible service

Kimberly Carlson

Pawtucket, RI

I would have given zero stars if possible. Don't waste your money with this company. I spent almost $4000 to have the foundation wrapped with aluminum to prevent mice from entering the house. Also had some special caulking around garage placed. Still have mice. Had an appt today between 10-12. Tech never showed. Currently on hold with Terminex. Next call is to the BBB.

Lisa DiSciullo

Pawtucket, RI

Have had a contract for over a year and have paid over $1700. The initial inspection revealed no damage. After one + year of treatment, I noticed damage and called for a second inspection and was told the damage was new because he would have seen it in the first time. I have attempted to contact Terminix to resolve the issue and repair damage for over two months. The only response I received was after I contacted the Better Business Bureau, and I was told they would submit a damage claim. Since that time, my numerous calls and text message for a resolution have been ignored.

Stephen Cersosimo

Pawtucket, RI

they made appointments to spray but didn't show up. When I called they had no clue that an appointment was made. They charged me the wrong price and they didn't follow up and come each month as I was told. They certainly wanted my credit card so they could charge me. This company is very disorganized and I will not use them for tick and mosquito spray on the future. Don't waste your time get someone else.

Jaime DiNobile

Pawtucket, RI

Made an appointment ahead of time to have my home treated before the holiday vacation week and gave them my credit card and had a confirmation and they didn’t show up. I got a call from a kid last minute saying he had a bigger job to do and couldn’t come. Called the main office and an answering service said a manager would call me back and never did. I called back again and got a woman who was working from home and couldn’t help me told me the manager John would call he never did. I was told at 830 (my window was 8 to 10) that they were not coming. Now I can’t find anyone else in time. I will never use Terminix again. And I am allergic so now I am trapped inside until I can get someone here.

Jaime D.

Pawtucket, RI

Had an appointment gave them my credit card and they didn't show up. It was too late to book another company and they ruined my party and I am allergic. I...

Leslie Eldeiry

Pawtucket, RI

Extremely disappointed. Paid Terminix R.I. $1700 for pest removal. They completed the first step in the service, but subsequently failed to show up to multiple scheduled appointments. The local branch and technicians did not respond to my calls. Customer service was unable to help me - they referred everything back to the local branch and were unable to escalate the matter to management. I will never use this company again and do not recommend them to anyone else.

Leslie E.

Pawtucket, RI

Signed a contract with Terminix and paid $1700 for a job that was never completed. They no-showed multiple times and never followed up to reschedule. Local...