Terminix of Louisville, KY

Erin Bassi

Louisville, KY

We absolutely love our Terminix technician, Jared Long. He is incredibly friendly, knowledgeable, timely and thorough. He always lets us know when he’s on his way and goes above and beyond with the service he provides. Our older home has remained in excellent condition due to his monthly visits. Thank you, Jared, and thank you Terminix!! -Warmly, Happy Customers :-)

B S

Louisville, KY

Scheduled an inspection to start service through the website. They sent text to confirm appointment. I’ve not been able to reach anyone all afternoon at customer service. Nobody ever showed up and nobody bothered to call to say they were running behind or anything. Given some of recent reviews, maybe I dodged a bullet and can have better luck spending my money on a more professional and reliable pest control service elsewhere.

Korey Green

Louisville, KY

my mom called to have this company come out and spray our home for bugs. we told them on the phone we had another company come out to spray they wouldn't touch my house because of a koi pond that sits next to my front porch. the woman we spoke with on the phone was informed of the situation she stated it was okay there company would stay away from my pond. the technician Kristoper parker come to my house on June 22nd. I told him several times to stay away from my pond. June 27th I spoke with Kyle Anderson about my koi dying from the technician spraying. I asked him what we could do to have test. stated he would pass my information up higher because he wasn't really sure who I could contact to figure out what killed my koi. Jamie Hudgins calls July 1st I told him what was going on he put it off like I done something wrong and I killed my koi also tells me they will not serve my home anymore because of there faults it was put in there notes to stay away from my koi pond. I asked for his bosses information he refused to give it to me. on Monday July 8th I drove to Memphis TN from Louisville KY 5 and a half hours 1 way, to there head quarters to speak with Brett t ponton. headquarters don't have anybody in it. while on my way there George sanders calls me I told him what was going on he said they are putting in a insurance claim I should hear from them within 2 weeks. these people think everything is a game I have there technician on camera as my home is under surveillance. today is July 22nd and nothing has been done. these actions has hurt me and my 4 young children. it took me telling Jamie Hudgins I will have a lawyer contact and get this figured out for him to give me his bosses information. this company isn't worried about anything but money. I would highly advise anyone with pets to stay away from allowing this company in your home. they will harm your animals and blame you for there faults even on camera they still say they didn't do it. its left me and my family devastated losing 130 Japanese imported koi. I bought 53 fish 4 years ago and I sell there young through out the summer to cover my family's needs. 77 of the 130 koi were babies from last fall I've had my pond for 4 years and never lost a fish until this company comes out to spray I lost all of my koi give or take within 3 weeks. from 3 inches up to 20 inch koi. George sanders told me personally if I had any other questions to reach out to him I've called several times left several voicemails and George sanders does not answer or return our call. this company is very determined to make there faults yours. Jamie Hudgins threatened me to meet his cousin click. Jamie Hudgins is not professional in his line of work. he needs better training as well as there technicians. nothing with this business in Louisville KY is serious. since no body works in head quarters I've asked everybody I've talked to how I can get his information and nobody from this company cant get me that help. I asked the technician when he was here if he could spray underneath my fish tanks inside of the stand and he said he couldn't you would think he would have known to stay away from a fx6 pump out side running a waterfall to stay away he sprayed under the window that sits right above my pumps and my waterfall sits a ft to the right 3 1/2 ft below the window he sprayed. I did everything I could to save my koi I took them from 1 pond and made another hoping I wouldn't keep losing them and still lost every single fish I had. I done several water test to make sure my levels were where they was supposed to be everything was as normal as it has been for the last 4 years. I have 3 125 gallon fish tanks inside my home I've had fish for at least the last 10 to 12 years I feel as if I'm a professional at this point yes things come up and I learn more things but never have I lost any of my koi

Kelly-ann Osullivan

Louisville, KY

So easy to work with! We signed up to have some ants taken care of and they were out the next day. Everything was taken care of and they’ve checked back in a few time to make sure we’ve had no additional issues. Highly recommend.

Tarrence

Louisville, KY

So I’ve completed my 4 term contract today, been happy with the treatment process; however when I called customer service to cancel, the cancelation department representative I spoke to actually interrupted me, raised her voice and got rude with me as I’m politely declining further service. I can guarantee I’ll never use this service again based on interaction.

Alyssa Lacher

Louisville, KY

I have a no soliciting sign. You pounded on my door anyway and still had the audacity to attempt to sell me your cancer-laden product. Teach your crew what no soliciting means.

Michael Heuglin

Louisville, KY

Terminex provides an excellent service for a fair price. Bradley, the service tech is always thorough, courteous, and prompt. My house is free of any termites and insects thanks to Terminex. I highly recommend them.

Mandy Baker

Louisville, KY

Kevin from Terminix deserves more than just 5 stars! His professionalism, expertise, and dedication to solving my pest issues were truly exceptional. Not only did he effectively address my concerns, but he also provided invaluable advice to prevent future problems. I highly recommend Kevin to anyone in need of pest control services. Terminix is lucky to have such a stellar representative!

Taylor DiPalma

Louisville, KY

Great service. While the price was a bit higher than some of their competitors, it was worth the extra money to have great customer service. The person that came out to do the initial walk around was knowledgeable and kind. The tech that came out to spray was considerate with two dogs and three kids running around the house and did everything in a timely manner and was again, knowledgeable. The customer service agent that called me as part of the “welcome team” to ask how things went was very kind and personable and even helped me set up another appointment to have a tech come back out and spray our bathrooms for an ant problem (I didn’t have them spray in those rooms the first time due to dogs hiding out in there ).

joseph kopacz

Louisville, KY

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value